“Revolut chat is the worst I have ever experienced. If you ever need support, which you will (alot) then you can expect almost zero customer service. While being some of the slowest to respond to situations that involve everyday banking i find this service useless. My account has been wrongfully frozen and desipe a chat that has lasted over 1 year and a transfer of almost every document I own i am just left waiting. Meanwhile my funds are inaccessible, accruing interest for revolut.”
“Revolut chat is the worst I have ever experienced. If you ever need support, which you will (alot) then you can expect almost zero customer service. While being some of the slowest to respond to situations that involve everyday banking i find this service useless. My account has been wrongfully frozen and desipe a chat that has lasted over 1 year and a transfer of almost every document I own i am just left waiting. Meanwhile my funds are inaccessible, accruing interest for revolut.”
“Expensive pricing expecting some good service. However, this is not the case with Revolut. Service is the worst ever, it may need you a full month of writing them, maybe some body would revert, however not sure solve the problem. you'll mainly be blocked without even they request you to submit one single document taking your money their hostage. It could be their policy to finance their operations. Better keep away, they might turn the next wirecard anytime. Be sure your high street bank is way better than those people, I've been fooled, thousands been fooled till now, You try to avoid. don't be be impressed by good reviews especially those on Trust Pilot. Revolut are paying even for fake good reviews.”
“Expensive pricing expecting some good service. However, this is not the case with Revolut. Service is the worst ever, it may need you a full month of writing them, maybe some body would revert, however not sure solve the problem. you'll mainly be blocked without even they request you to submit one single document taking your money their hostage. It could be their policy to finance their operations. Better keep away, they might turn the next wirecard anytime. Be sure your high street bank is way better than those people, I've been fooled, thousands been fooled till now, You try to avoid. don't be be impressed by good reviews especially those on Trust Pilot. Revolut are paying even for fake good reviews.”
“This is a good service when everything works the way it should. However, there is a glitch on my wifes app which displays an error message when she tries to add money.
A bigger concern is that it is impossible to contact a person at Revolut to get help on this or any issue (unless perhaps you have a Premium account which would not be worth it for us). The Revolut Community page is of little or no use.
People out there should be seriously cautious of this Revolut service/app because when things go wrong you are on your own, and this could be a mega issue if your stuck abroad. We'll stick with Mastercard, at least I can ring up a person if I have any problems.
UPDATE 1 - Revolut have requested information from me so hopefully we might get the issue resolved. I have given an extra star since they have at least contacted me. Will update again as issue develops.
UPDATE 2 - After Revolut requested my contact details via Revolut they have still not bothered to contact me two weeks later. Therefore, I've put them back to 1 star.
These guys are UNRELIABLE. Common sense tells me that any financial service that is so unconcerned about your money MUST BE AVOIDED.”
“I have had issues since I have opened this account with transfers from one account to another, customer services not answer and final straw was when they have taken £100 out of my HSBC account - after it said FAILED TRANSACTION!!!! GUESS WHAT the money is MISSING!!!
I have contacted customer services a number of times and it's so frustrating because you cannot speak to anyone directly apart from an automated systems including automated email responses, who are not helpful at all, I strongly recommend you DO NOT use this company.
When you EVETUALLY get through after sending proof of bank statements. By the way it's their fault. they say 'it takes 5 working days for the money to go back into your account'. GUEST WHAT?? 5 days have passed and there still isn't any money!!!!!
I have also emailed their complaints team 3 days ago - no response!!!
My money is still missing and you have done nothing and have been completely useless. Bunch of thiefs! 😡👎🤬
Cannot wait to cancel my account with you, absolute joke!”
“From my perspective, they might be an Authority as they claim, but they are also a business selling a product to customers. And as a customer, I wonder if their request to obtain from me sensitive information about someone else is not just unreasonable, but also legit. Since I am not an expert, I would appreciate your opinion on this. Please find attached the chat.”
“Account frozen for 11 days without notice. I have had no human contact with customer service. I am very stressed and scared that my money has been scammed.”
“I can honestly say I have never had an issue with this card and recommend it to all carers we hire as an easy option to open up a bank account.
BUUUTTTTTT......following some missing money and the fact you can't speak to anyone apart from automated systems including automated email responses, who are not helpful at all, I strongly recommend you DO NOT use this company.
My money is still missing and you have done nothing and have been completely useless. Bunch of thiefs! 😡👎🤬
Cannot wait to cancel my account with you, absolute joke!”
“Absolute fraudsters - if you are thinking of using these jokers, AVOID AT ALL COSTS!!!!
They steal your money for what they deem as legitimate transactions when you know for a fact you didn't make the transactions. Their full fraud investigation takes fewer than 24 hours so you know its nonsense.
Don't use these fraudsters. If you have money in an account with them, withdraw it and close you account before they steal it or freeze our account.
I have reported them to cybercrimes in the UK for their fraudulent transactions on my account, but I doubt I'll see my money again.”
“Avoid them if you can help it or you'll lose your money! Someone committed fraud on our account and when I raised a dispute they don't even bother investigating. Less than 24 hours later they said I was liable for the fraudulent amount. If you have money with them, withdraw it now before it goes missing. They are fuelling fraud by paying to fraudsters with your money. If you are considering using them, don't.”
“THE WORST BANK EVER!!!
I have been unable to access my money for two weeks at no fault of mine. I asked them to close it and “Miya Glover” has refused to do so. She is ruthless and insensitive and does not remotely deserve to have a job as such. My dad is terminally ill and it’s Father’s Day on Sunday. She has refused close my account and transfer me my funds. I REGRET trusting this bank with a penny.”
“Disaster! In cases of fraud, they absolve themselves on any responsibility. Much more dodgy than a regular bank. Then, there is nobody to call, only an automated phone line. AVOID.”
“Shocking customer service. A simple email issue means I have no access to my account or money and no one has the decency to respond to my requests. Avoid avoid avoid”
“I almost died in the hospital because of Revolut!
They blocked my account for no reason, they stole my money, they have no means of communication, they have no phone, they don't have email only CHAT :-) (NOBODY ANSWERS)
I've notified the police and the Prosecutor's Office to get my money back.
This is a bank scam tolerated by the UK, shame on them....”
