“Alfa Bank holds my money. Alfa Bank is a russian bank and I have used this to send money to Ukrainian. Revolut does not care that Russian bank just holds my money for 5 months! Stolen 160 euros.”
“everything went wrong form the start- wouldn't accept my documents and photo for identity verification. once it did after 8(!) attempts, they limited my account with no explanation. couldnt pay money in or out.when i contacted the customer service they had no idea how to resolve it, kept asking me for photos of my tax bills and bank statements as proof of address. i'm not comfortable sending information like that outside secure channels and asked for alternative way- got no answer.i had to google to learn the revolut card i paid for(!)is a proof of address when used. i ordered it when setting up the account so waited patiently.the day after it arrived revolut notified me that my account was deactivated and i should take all funds from the account by end of the month-because i didnt verify my address! online chat with an agent- took 2hrs to respond(!) and he told me he forwarded the issue to relevant team and ended the chat- never got any response back form anyone. another chat with another agent- same outcome but it took over 24hrs. 2days later i went to use the card in my local supermarket to use the funds from the account (as advised!) and they blocked the card and all transactions. another pointless attempt to resolve the issue with online agent- again a lot of copy and paste answers that didnt relate to my situation and 2 more messages 'we reviewed the circumstances and can no longer provide you with the service'..these were issued after i told them i want them to return my money and i dont want to have anything to do with revolut! another message- we closed your account because there were no funds on it- i had money on the account!yet another clueless agent- 'i have forwarded your issue to relevant team' and disconnected the chat. calling it infuriating is an understatement! it is sickening and criminal. apparently they refunded the money, excluding the cost for the blocked card they sent me (why should i pay for it?!?!), but i have not had any money on my personal account yet. NEVER USE THEM!!”
“keep asking business information like a big brother. Request us to create a website. Then after several weeks asked us to provide details of customer. Then asked us to upload more details in our website. You will never be surprised if they asked any "super detailed" information. They could force you to change a picture in your website. What the hell. Are u a bank or a business supervisor?”
“What happened: 08/06/22 Revolut blocked my account without any explanation. I wait 4 days and I have this response: "Thank you for reaching us out. We can see that the relevant team is still working with this and we are afraid we cannot foresee ANY (!) timeframe for the completion".
To summarize: I opened Revolut account one month ago. I lost 3 729 pounds.
In conclusion: NEVER USE REVOLUT!!!!!!!!”
“Gotten worse and worse, they sent 3 cards, 2 of them to a completely different country to where I am located and wrote down as delivery address, they are unable to take feedback, and the support is garbage, with wait times of sometimes 15 min, even though I have exchanged messages previously with the agent
Clearly unable to deliver a card to a customer, and if a bank can't do that, what can they do?”
“Rated 1 out of 5 stars
absolute joke of a company
absolute joke of a company, sent all relevant information for business account. Keep asking the same stupid request for information which has been sent 3 x times. This is direct from companies house you cannot GET more authentic. So why are you are offering business accounts, I put £200.00 in the account, blimey like ninjas taking the £100.00 monthly fee out, customer service I requested a cb 3 x times shock horror radio silence.
Even spent best part of 5 x hours speaking on stupid app chat, only via other card as a business have no access to speak to anyone. So looks like they have taken a quick £100.00 for a metal card with no service. Will now be closing down both accounts with Revolut and continue to use a normal bank...”
“Tried to open an account for currency exchange with going on holiday. The account was immediately deactivated. Trying to contact someone to find out what went wrong is a nightmare. They refer you to the live chat, which if like me the account is deactivate is impossible to do. Numerous emails later I got into live chat through the business section by saying I had forgotten password. They would not say why the account was deactivated and terminated the chat before I had finished. Customer service is appalling and without telephone contact helplines this Bank is not fit for purpose in my opinion. They said initially that it was a systems problem and then someone else said it was a KYC issue. Do they know what they are doing?”
“Very poor service, I been for 2 hours in live chat for a minor problem to recover my password and still ending up without help because the agents aren't qualified they have no idea what is going on or how to help customers!
This app make me sick waste of time ....”
“After being a revolut private user for 6 years and 2 of them premium, they were my first choice for my small business account. Anyway thay tournd me down in a sec 😞 without any reason or explanation. Now I'm using Wise for my small part time business...deeply disappointed”
“SCAM SCAM SCAM
I had purchased the ZMETSL CARD FOR 13.99,just as I found the card attractive to have in my wallet,but every month I was charged 13.99.
IMPOSSIBLE TO CANCEL,SCAM SCAM .
Then they charged me 28 Euros to cancel the card.
YOU WILL HAVE TO PAY FOR ONE YEAR.
I wrote to there r support email to ask to be reimbursed on several occasions and no reply .
So this is a warning DO NOT USE REVOLUT IT IS A MASSIVE SCAM.
I will continue to warn every user ,Untill I am fully reimbursed from these crooks.
Phillip”
“Was on a metal plan and it was awful. Don't trust these people with your hard earned money. Glitches on the app, poor customer service - passed between so many advisers all making the same basic mistakes then ignored. After 3 serious unresolved problems I cancelled (it cost me £25.98 to cancel but consider it money well spent).”
“Violate their terms, referal campaign scam. "Thanks for waiting! I’m very sorry, but it seems we had to block this campaign for you. Unfortunately we have confirmed that some of your invitees' activity might not have been entirely in line with our terms and conditions for the promotion. II’m afraid we won’t be able to reactivate it or invite you to participate in future referral campaigns. I wish I could share additional details, but unfortunately the methodology and processes to determine this is strictly internal."
Message from the support.”
“I registered an account with them and immediately got a message that the internal team had to verify my documents, this would take only 24 hours. 2 weeks later got an email that my account would be closed in 2 months' time because of my documents. When I asked support what can be done, they just told me to wait. In 2 months' time, I got my account closed with not a single word of explanation. Terrible service, would not recommend them”
“Bunch of fuc.ing incompetent,fraudster, criminal, lazy, thief cu.ts!! Laundering money for those 2 russian fuc.ing criminals!
This must be fuc.ing true because it's badly hurting the fuc.ing fraudster, criminal, lazy, thief cu.ts! Every time I post the review about the fraudster, criminal cu.ts they I ask Trustpilot to remove it! So every time they remove it I will repost it straight away!!! So yous can all fu.k your fuc.ing selfs and your fuc.ing prostitute mothers!”
“Chats with agents take awfully long. I am sure the agents are overloaded with work.
In the end they cannot solve the issue (refund in my case) and send you on a wild goose chase with merchant that you transacted with”
“Dont use them they rob you. I withdrew 200 euros from Atm at Gatwick and they deducted 251.15 Euros from my account and will not refund the difference”
