Revolut Reviews

Name: Revolut
Rating: 1.36

1.4 Rating 1,287 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.4

Based on 1,287 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Revolut made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Revolut 1 star review on 11th September 2025

212

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first using Revolut was great until they need extra documentation from me which I provided and they kept on asking for more until I was fed up and asked them "if you don't want me as a customer you can close my account, which they did in an instant :(. They closed my account with funds in it but I eventually got it after several weeks and I have been trying to reopen it but it doesn't allow me too. Also their customer support is really bad.”

Helpful Report

Posted 3 years ago

“Really terrible experience. Essentially been over 3 weeks and no word on the account. How they remain a viable business is beyond me. Really need to start posting on as many platform to make people aware. Absolutely shameful”

Revolut 1 star review on 21st October 2021

Helpful Report

Posted 3 years ago

“Be careful guys, their customer service isn't great and they don't really help in case of fraud. My revolut card was used while I was mid-flight. I provided all details and tickets and all but they didn't help. I went to my bank barclays and they basically looked at evidence and helped. So please don't waste your time on this and go with a genuine bank. Would save you drama in case of fraud”

Helpful Report

Posted 3 years ago

“DO NOT TRUST THEM.... They blocked my account and hold all my money and my crepto money , never reply to my complain and never refund me. SHAME ON YOU REVOLUT”

Helpful Report

Posted 3 years ago

“DO NOT TRUST THEM They block me from my account and they took my money as well as my crypto xrp money .”

Helpful Report

Posted 3 years ago

“I am having a real nightmare with Revolut!! I made two bank transfers from my Citibank account in Dubai, UAE to my accounts in Revolut, one on 3rd Oct for an amount of 274 USD and the second on the 5th Oct for an amount of AED 1,000. As of today nobody from Revolut is able to tell me where the money is in despite I have shared the swift copies of the transfers from Citibank. The customer service through the APP chat is complete useless. They keep repeating the same answer every day that the relevant team is looking into it and they will come back to me. Ten days are gone from the first transfer and non a single answer from Revolut till today.”

Helpful Report

Posted 3 years ago

“The chargeback form is useless. I was scammed, and someone took money from my account. They won t give back your money even if you get them all the proof in the world. Strongly recommend you avoid revolut”

Helpful Report

Posted 3 years ago

“My Revolut account recently went negative because it was charged to my card that had 0 funds. This is a new account with Revolut and I had no plans to use my card yet so I didn’t transfer money in. I suddenly received a notification saying my balance went under 0 (without using the card of course), unsure why, I spoke with the live chat and no one was able to answer my simple questions regarding 1) why my card didn’t decline the payment when it had 0 funds in the account, 2) why no one could explain to me why I was charged and what the payment was for, 3) why I couldn’t speak to/ call any senior member of the team, 4) why I didn’t get the chance to cancel or disapprove of the payment. The fact that they couldn’t answer a single one of these questions is very worrying. This post/ review is not because I don’t want to pay the amount charged, it is literally unacceptable that this bank can’t answer when/why/ how the payment got charged and why the virtual transaction didn’t require some sort of approval on my side. They are not even giving me the opportunity to speak to someone about this issue and every customer service person is giving me the same useless response saying that the chargeback team makes the final decision. I simply ask to speak to someone from that team and they say it’s impossible. What sort of service is this? Not being able to know why I’ve been charged is very concerning. It is also IMPOSSIBLE to reach people from their teams and they all give the same useless answer. Please improve your banking security. If the payment was any higher I may not actually be able to pay it off and this shouldn’t be put on me if I didn’t approve the transaction.”

Helpful Report

Posted 3 years ago

“Revolut approves frauds on your money! Stay away from these amators! Please don't use these amateurs. Your money are not safe! I highlighted frauds, while I was working at the office in that time I've noticed transactions in foreign countries. I instantly closed my card and filled a form as they suggested. I asked them to cancel the transactions of course they did not. More than a week was trying to make the relevant team to understand what is the issue and finally they told me that they made up their decision which was final, that everything seems normal, no refund. If you care about your money, don't let these amators who approve frauds and decide that obvious frauds are not fraudulent make your money disappear.”

Helpful Report

Posted 3 years ago

“None to talk to when serius problems occurr. I've receive a call from the REVOLUT BANK NUMBER(LOOK AT THE PICTURES AS EVIDENCE) and it was a scam which stole from my account £6000, the payment wasn't blocked and not even checked but it went through the bank app straight away. None answered at the live chat from 9 am till 3,30pm, when they said they don't know if they can give me my money back. It's not a bank is a fraud, for sure people working there is stealing money. I SWEAR I WILL TAKE THIS FURTHER WITH MY LAWYERS!”

Revolut 1 star review on 11th October 2021

Helpful Report

Posted 3 years ago

“I have spent hours helping this Latvian company Revolut UAB to resolve bugs in their app, inluding installing 3rd party software and providing personal information and documents. At the end they said „we won’t open an account for you and we do not tell why”. My company is a regular, limited company registered in E.U. with E.U. persons only in management and ownership, not started trading yet. No risky or suspicious business. Revolut UAB has gathered from me critical and vulnerable personal information in the process of registering. I have no idea what for and how and by whom these details will be used in the future. I think this is probably the real reason behind this shady company. It is so bad I become aware of these opinions just now, not before I have started to share the personal and restricted information with Revolut UAB.”

Revolut 1 star review on 10th October 2021

Helpful Report

Posted 3 years ago

“Do not sign up and purchase stock with them. Your personal information will be shared with call centers. They are calling none-stop, there is no end of it and no way to unsubscribe. Revolut denies it, but call center staff has admitted that they getting personal infor from the Revolut.”

Helpful Report

Posted 3 years ago

“It has been over 3 month as i received the card, but Revolut still can not activate my account. According to the endless exchange of texts with its representatives (who seams clueless), my tax identification number is not correct. ?!?! i have been paying my taxes for many years with the tax id. What it going on? the reps can not clarify the situation and at this point i do not want to use Revolut and trust my $ to it”

Helpful Report

Posted 3 years ago

“Nightmare of customer support. I am trying to recover 500+ euro for 2 weeks and it's like they don't understand a thing I am saying. Appalled and furious. Avoid, avoid, avoid!”

Helpful Report

Posted 3 years ago

“everything bad you've read about them is completely true”

Helpful Report

Posted 3 years ago

“I used revolut regularly since over two years. Yesterday my account was closed by the bank and they refused to give me a reason. I wish I knew why this happened so I could make sure I don't upset my new bank. Be careful guys, you don't know day or time when you're not good enough to have a bank account”

Revolut 1 star review on 18th September 2021

Helpful Report

Posted 3 years ago

“Locked out of my account - no access to my own money! No reason given other than the account is 'under review'. Joke bank - don't touch them!”

Helpful Report

Posted 3 years ago

“Worst ever! They blocking account, constantly asking for documents. As soon as you provide documents they ask for more until they stop answering support chat. I have support ticket with Revolut that stay open/unanswered for 1 year. Avoid at all cost.”

Helpful Report

Posted 3 years ago

“Very bad service and very bad mobile application. They say "no hidden fees" - I've paid 14% commission without any notice at the very beginning of using it, including fee for a weekend cash withdrawal !!! Already closed the account. One more thing - do not trust customer service - they say things they don't have even a little knowledge about. I did what they said to me but the result was completely different. Didn't get my money back. I don't recommend it.”

Helpful Report

Posted 3 years ago

“Horrible company, completely careless about their customers and non existent customer service.”

Helpful Report

Posted 3 years ago

Revolut is rated 1.4 based on 1,287 reviews