Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 22nd April 2026

451

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service”

Helpful Report

Posted 1 year ago

“Ordered bbq and cover 21.05.24, no tracking facility, queried, advised not working atm. Item showed shipped up to 04.06.24, email received goods delivered. Queried as not received. Long story short, no idea where items were problem with courier, was offered opportunity to choose an alternative product or refund. Chose refund. Money paid back 06.06.24. Matter closed. Telephone number to contact on website incorrect regarding delivery of orders/customer services, needs updating. Staff were helpful but due to no tracking facility relied on information received from the courier and weren't unable to verify as correct.”

Helpful Report

Posted 1 year ago

“Excellent, quick service with competitive prices.”

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Posted 1 year ago

“The BBQ was great and at a good price, would have been 5 star but not happy that the delivery driver insisted I take the pallet”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Excellent all round service with a very decent price. I bought a Weber charcoal BBQ and fuel . I am very pleased so far , products are both excellent and I am pleased with my return to charcoal grilling.”

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Posted 1 year ago

“Great service of supply. ordered & delivered very quickly!”

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Posted 1 year ago

“As always, great service and fast delivery”

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Posted 1 year ago

“Bought Weber grill as a replacement. Fast and efficient service.”

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Posted 1 year ago

“Ordered an item from riverside. The shipping was very fast. Positive experience”

Helpful Report

Posted 1 year ago

“I went into the store to purchase a gift voucher for a cooking course but was told they have no physical voucher. I was told to purchase on line which I then did . I was very disappointed when I went to print out the voucher. It was very basic and nothing special. I thought I would have received an actual voucher in the post with details of what could be booked. This is fir my sons birthday and I'm dissatisfied with the flimsy piece of paper I'm having to give him.”

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Posted 1 year ago

“Excellent service I ordered the product and was here within days no damages to product . There was no need for me to contact you as everything was excellent thank you I would recommend this company”

Helpful Report

Posted 1 year ago

“Needed replacement char grates for our Weber BBQ. Website easy to use and good delivery service. Overall very pleased.”

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Posted 1 year ago

“Brilliant service. I've used Riverside a couple of times, and this time my parcel was damaged and contents broken. I phoned them and they replaced immediately, very happy customer.”

Helpful Report

Posted 1 year ago

“Fast and efficient delivery and service.”

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Posted 1 year ago

“Great service at a great price. Was honestly worried that the Weber BBQ I bought was "too good to be true" at the price vs competitors, but happy to be wrong. Good service, delivery as advertised, would recommend and will buy from again.”

Helpful Report

Posted 1 year ago

“Very pleased indeed with the greenhouse - well made and pretty easy to fit together. The instructions were good but could have been even better....all in all delighted with the purchase”

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Posted 1 year ago

“Bought my bbq here as the reviews I read were very positive. I ordered it on a Tuesday and it arrived on Thursday. Very pleased with the price and service.”

Helpful Report

Posted 1 year ago

“Excellent quick turnaround service.”

Helpful Report

Posted 1 year ago

“Efficient delivery”

Helpful Report

Posted 1 year ago

Riverside is rated 4.9 based on 15,966 reviews