Riverside Reviews

Name: Riverside
Address: Riverside Garden Centre, Lower Hatfield Road, Hertford, Hertfordshire
Rating: 4.85

4.9 Rating 15,966 Reviews

97 %

of reviewers recommend Riverside

4.9

Based on 15,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01992 514778

Email:

sales@riversidegardencentre.co.uk

Location:

Riverside Garden Centre,
Lower Hatfield Road,
Hertford
Hertfordshire
SG13 8XX

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Riverside 1 star review on 9th March 2026

450

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick turnaround from ordering”

Helpful Report

Posted 4 years ago

“I ordered my barbecue on boxing day in the sale. It was clear on the website that nothing would happen until the 4th January. My order was dispatched on the 4th with an email to let me know my order was progressing. The pallet delivery company phoned me on the 5th offering me a delivery on the 6th or 7th. The delivery arrived after a courtesy call from the driver to let me know they were on the way. He ran the pallet straight into my garage on his pump truck. All this in the middle of omicron when other companies were failing everywhere. Goods in perfect condition”

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Posted 4 years ago

“Highly recommend Riverside. The customer service is second to none. Shipping was less than 48 hours!”

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Posted 4 years ago

“Great service, Great team and huge amount of knowledge!!”

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Posted 4 years ago

“Ordered in the busy period before Christmas, item arrived with in 2 days of ordering. Amazing Service!”

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Posted 4 years ago

“Fantastic service and speedy shipping!”

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Posted 4 years ago

“When my local Weber stockists had closed 6 days before xmas and I couldn’t get any briquettes, I found Riverside online and ordered two 8kg bags and was able to get them next day, great service and I have purchased more items since”

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Posted 4 years ago

“Ordered some pellets for my Traeger at 16:00 they were delivered by 12:00 the following day! Super good prices and amazingly fast delivery! Well done guys!”

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Posted 4 years ago

“Love the fact you get it to me so quickly but it’s a good job l answered the door as it wasn’t in a box and it was a Christmas present for my husband so he would have seen it if he had answered the door. Orders should always be wrapped up in my opinion”

Helpful Report

Posted 4 years ago

Hi Suzanne, Thank you for your review. We do state that we send the items in their original packaging for environmental purposes and if you do require discreet packaging to get in-touch. Please see the details and full information here, under additional information: https://www.riversidegardencentre.co.uk/delivery/ Sorry, this has happened but we do try to make people aware. Riverside

Posted 4 years ago

“Very quick and easy ordering service. I made a mistake on my address, I called immediately and they were extremely helpful and sorted the issue immediately.”

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Posted 4 years ago

“Great service as always and super speedy delivery!”

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Posted 4 years ago

“Just to say that the service provided was excellent. You allowed me to put a stay on the delivery date and to add additional items to purchase after the original purchase It was a pleasure to deal with your company Thanking you”

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Posted 4 years ago

“Lightning-quick delivery, next day, of a super piece of kit at a good price - and Points as well!”

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Posted 4 years ago

“Great fuel and it does burn for a long time great for large joints”

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Posted 4 years ago

“Easy to use website and very quick delivery.”

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Posted 4 years ago

“Great response, delivered promptly and kept you informed on your order process”

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Posted 4 years ago

“Absolutely first class service from Riverside. Products arrived next day and very well packed.”

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Posted 4 years ago

“Excellent service, goods arrived within a couple of days of ordering”

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Posted 4 years ago

“Fab product, exactly what I was looking for as a gift for my partner! He was delighted on Christmas day, and I can’t wait for him to start cooking! Great customer service and really quick delivery times!!!!”

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Posted 4 years ago

“Arrived in good time and we’ll packaged. Bought as Xmas present and recipient very pleased!”

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Posted 4 years ago

Riverside is rated 4.9 based on 15,966 reviews