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RONA Reviews

1.8 Rating 546 Reviews
19 %
of reviewers recommend RONA
1.8
Based on 546 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 36%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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RONA 1 star review on 11th June 2025
Carol
RONA 1 star review on 11th June 2025
Carol
RONA 1 star review on 11th June 2025
Carol
RONA 1 star review on 11th June 2025
Carol
RONA 1 star review on 10th January 2025
Anonymous
RONA 1 star review on 10th January 2025
Anonymous
RONA 1 star review on 10th January 2025
Anonymous
65
Anonymous
Anonymous  // 01/01/2019
I ordered a gazebo from Rona at the Blythwood Road London Ontario location. Since it was an online order, I picked it up via curbside pickup. I got to the store @ 3:20pm I called the number to say that I was there to pickup the item,I waited until 4pm and had to call them again and say that I was still waiting in parking spot #9 and they said sorry that they were still working on getting it . I waited again until 4:40 after I watch two gentleman trying to put what looked like a rather large box into someones vehicle that just pulled up 5 minutes before. I had to call again and was told that they would be out as soon as they found another person to help lift it. This time they came out 5 minutes later without the proper tools to take off the brackets holding the box together. ( which took approximately 20 minutes ) By the time I got my item, it was 5:30.It took over two hours to get my gazebo and I was not impressed! I will think hard about buying anything from Rona again online after this experience. Turns out, the gentlemen were trying to put my item in someone elses vehicle. We are not impressed since they should be asking for proof of purchase.
Helpful Report
Posted 4 years ago
RONA is rated 1.8 based on 546 reviews