Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.31

4.3 Rating 1,895 Reviews

82 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Roof racks were delayed. Still haven’t received them yet. Ordered two weeks ago”

Helpful Report

Posted 2 years ago

Thank you for your feedback Lee. I have sent you an email advising of the investigation status of your order. We hope to have these to you as soon as possible.

Posted 2 years ago

Hi Lee, It seems this has now been delivered. Thank you

Posted 2 years ago

“Initially I was highly impressed by the service. I wasn't expecting to have an awning and racks fitted the same day I ordered. Rhino awning and racks looks great installed. I wasn't impressed to hear the manager commenting to his staff as I was leaving the building "There goes another victim" Not what a customer wants to hear after spending over 1k on 2 pieces of equipment. A week later and I realise why I'm the victim. The awning is reasonably difficult for 1 person to put up. If there's a slight breeze, be expecting injuries while you try and manage the pole system. I now have a dog that hasn't been able to walk properly in 3 weeks due to be hit by one of the poles. Professionalism would have been appreciated. My age alone should have been enough for them tosee I would possible struggle. If I was advised at the start they can be difficult to erect alone. I would have paid extra to get a simpler system. This victim isn't happy!”

Helpful Report

Posted 2 years ago

Good Morning Andrea, We are sorry to hear that you've had a bad experience with us in-store. This is not the standard of customer service and someone will contact you today to rectify the situation so that you have the right equipment for your needs. We pride ourselves on being an industry leader for having the right advice. Thank you

Posted 2 years ago

“Placed an order with 24 hour delivery paid for. Still havent received the item, dour days later.”

Helpful Report

Posted 2 years ago

Thanks for your feedback Ryan, it appears the courier is delivering your items today!

Posted 2 years ago

“How can it be cheaper to have delivered to home home instead of pick up from the store. The instructions are terrible, no words, just images which are not good enough. The Geelong store have great staff, so the above is no reflection on them.”

Helpful Report

Posted 2 years ago

Apologies for falling short of your expectations. We have passed along your feedback about the instructions to the supplier.

Posted 2 years ago

“My order had a system based error which was not picked up, as no Aus stock, no auto order was placed on Sweden and no eeror status generated so someone at RG could fix it. Error was only picked up when I queried the status of my order after 2 weeks, to be told effectively nothing had been done with my order. I left some slack as it was over Xmas/New Year. So no tracking of my order until I queried, and no apology once fixed.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 2 years ago

“pruchase off web site in November, delivery 2 weeks? finaly recieved January 22. If you can't make delivery on time because you have no stock change delivery time. or remove from Webb site. Or just lie at time of Sale”

Helpful Report

Posted 2 years ago

Thank you for bringing this to our attention. We apologize for any inconvenience and are actively addressing the issues you've raised.

Posted 2 years ago

“Delivered in record time, after making the phone call to roof racks online office to confirm correct rail end caps were ordered. Disappointed to find that after $114 spent on these caps, the don’t suit the rails purchased from your company last & now I’ve got to try & modify to make fit, could say very disappointed with this online order. Thanks Tracey’s husband Mick Newman 0488989055”

Helpful Report

Posted 2 years ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve.

Posted 2 years ago

“The transaction with you was fine but your choice of courier soured the whole experience. Their website says it’s on track for delivery for Monday (yesterday) but the tracking details show it still in Queensland and it’s impossible to talk to a person there.”

Helpful Report

Posted 2 years ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 2 years ago

“I ordered roof racks near beginning December. I was asked whether I’d be happy to accept them mid December. I said that was fine. Come end of December and I still didn’t have my racks, and I’m starting to get nervous with a camping trip coming up beginning Jan. Though the staff have been friendly and accommodating to help me out I’ve had to drive the process with daily phone calls to make sure things are progressing.”

Helpful Report

Posted 2 years ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve. I can see that you were able to pick up your racks before Jan. I hope you had a fantastic time Camping!

Posted 2 years ago

“Took over 2 weeks for my order to arrive instead of 3 days because they forgot.to pick my order. After emailing and using the online messaging they told me there was a "glitch in the system that had to be manually fixed"”

Helpful Report

Posted 2 years ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 2 years ago

“Products were fine. Customer service were not very responsive to emails…”

Helpful Report

Posted 2 years ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 2 years ago

“Shipping is very slow don't count on it being in your hands within 2 weeks even if it only has to move one state over.”

Helpful Report

Posted 2 years ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 2 years ago

“The price was great during the Black Friday sales. BUT nearly two weeks to despatch is a bit much when the website says 3 days. Several emails that were ignored and then a couple of phone calls to eventually get it dispatched. Plenty of apologies but still pretty poor service. Got them and installed them.”

Helpful Report

Posted 2 years ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 2 years ago

“Items display as in stock on the website, but when order, I get an email to say it is 7-10 business days. 12 business days later I am still waiting for my item.”

Helpful Report

Posted 2 years ago

Thank you for your feedback Stuart, Your item was in transit for a considerable amount of time and we have passed this feedback on the courier. Under normal circumstances, we would have sent a replacement product, however, due to stock constraints - this was not an option. I can see you have received your item. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 2 years ago

“The staff are polite and friendly. Poorly organised and disjointed business. Delivery is a whole other problem area. Lack of communication and accuracy when it comes to what is in stock and where it can be accessed from. Contradictions within communications.”

Helpful Report

Posted 2 years ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 2 years ago

“Good price but very slow delivery. Ordered on 30th November. Invoice indicated a 2 day delivery. Advised that it was not picked-up by courier until the 6th December and now advised it is not being delivered until 13th December. I know it's Xmas - perhaps you should let people know what to expect. I was concerned what I ordered had gone astray.”

Helpful Report

Posted 2 years ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 2 years ago

“I only ordered it 3 days ago , and so when I prefer it said I would receive within 2 days , then I got email later next day saying it will be about 2.5 weeks hopefully , so I can’t really comment yet until I receive”

Helpful Report

Posted 2 years ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 2 years ago

“Ordered a set of racks online. Paid my money. Then got an email the following day saying that racks I ordered are not in stock. Will take 4 months to get another shipment. Have asked for refund. Waste of everyone's time. Raaaa..”

Helpful Report

Posted 2 years ago

We can understand this is frustrating, we rely on our suppliers to notify us of the wait times of specific products so that we can better communicate to all customers. We hope you try us again in future.

Posted 2 years ago

“I paid extra for express shipping (estimated 1 day) however the product did not arrive for 6 days. The product was only sent after I inquired as to its whereabouts on the third day.”

Helpful Report

Posted 2 years ago

Hi Shane , We were experiencing a higher than normal amount of ordering during this time and caused delay in the dispatch in your item. No courier company can ever guarantee a 1 day delivery time and is only provided as an estimate. The item travelling from QLD to WA would have also contributed to the longer delivery time. We hope you enjoy your Thule Chariot Jog Kit 2 and have taken your feedback on board. Thank you

Posted 2 years ago

“Item not yet received. No response from customer service to my several chat and email queries regarding the applicability of discount code "BLACK20" to the item purchased. A simple 'yes' or 'no' is not hard to say, surely? Not impressed.”

Helpful Report

Posted 2 years ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,895 reviews