Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.30

4.3 Rating 1,730 Reviews

82 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a defective product, so I’m unable to install it.”

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Posted 6 days ago

“I received the wrong product and i also received another persons order in error.”

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Posted 1 month ago

“I purchased a 1-2 day delivery , that became totally irrelevant when it takes 4 business days for them To pack and send from Order time , They need to explain that on there order screen.”

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Posted 1 month ago

“Difficult to install yourself and the instructions are poor for the detail adn work required. Shops wont help you unless you purchase off them but they dont tell you that when ordering.”

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Posted 1 month ago

“Shipment never arrived. Tried to call, no answer. Tried their chat, no answer. Not impressed by the service.”

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Posted 1 month ago

“I received the wrong product. A purse not a bolt for bike rack”

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Posted 2 months ago

“Pathetic delivery time and expectations. I purchased my roof rack and backbone system from this company due to the delivery times stating in stock and 1-2 business days. Day 4 one of the items was delivered. Then I try to follow up to see where the other items is and they keep telling me its delivered. I had to call the delivery company and they told me the item is too large. It has now been 9 business days and still no expected delivery date is scheduled.”

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Posted 3 months ago

“Incorrect rack supplied and when I emailed to request return and supply of correct item I received no response from Roof Racks Galore”

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Posted 3 months ago

“I have received only one of the 4 items purchased and can not get and communication or response”

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Posted 3 months ago

“Delivery service poor”

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Posted 3 months ago

“Very disappointing experience. I placed order 000184426 on 24 January, which was supposed to arrive within one or two days. The order arrived partially, but the “Cruz LCV Commercial Legs 8 Pack” is still missing weeks later. I’ve called several times and was told someone would follow up and call me back, but that never happened. I’ve had to keep chasing this myself with no proper response or resolution. This level of service is unacceptable and extremely frustrating. I honestly wish no star was an option.”

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Posted 3 months ago

“Dropped by to get a quote - stood there whilst a young guy with another customer looked at me several times then walked past with zero acknowlegement - zero customer service skills”

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Posted 4 months ago

“Tried to ask for help about a product and no one returned my contact email at all tried to contact them twice only to have the item I wounded removed a week later”

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Posted 5 months ago

“The website said 2 day delivery. It is now past 3 weeks and it hasn’t even been shipped. I asked customer service for help and they said that since I live rurally they wouldn’t refund the freight cost???? What the heck? I paid for 2 day delivery, still nothing. Blamed me for living in GYMPIE. So rural right? What’s the customer address got to do with not dispatching product?”

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Posted 5 months ago

“So annoyed. They sold me 1 roofrack bar. 1? All of the other offers always include 2 bars. So misleading. Now I have to delay my camping trips to order another single roof rack bar. Roofrack bar always come in doubles! Disappointing service!”

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Posted 5 months ago

“Excellent customer service! When I had an issue with a product not working as advertised, they went out of their way to fix it and provide a solution at no extra cost.”

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Posted 6 months ago

“I will never buy from roof racks galore,and recommend everyone keep away they take your money and dont send the product, been 3 weeks since order, still hasnt been sent. Asked a week and a half ago and they told me it was delivered. I argued then they said it hasnt been sent yet, they have none in stock, then they said 3 business days and they will send, now been 4 business days, i have sent 3 emails and they have ignored them all.Tim Martin(owner) should be ashamed of himself approving this kind of customer service.”

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Posted 6 months ago

“I made two purchases at this store, and unfortunately, both were problematic. The first purchase was a two-bar roof rack. When I got home and tried to install it, I realized it was the wrong one. I returned to the store the next day to exchange it for the correct model, only to find out that the right rack was actually cheaper. I was disappointed that there was no offer of a discount or even free installation to make up for the inconvenience. The second purchase was a roof platform. I used the store's website to select the product based on my car’s details, and the picture on the site clearly showed a platform that covered the entire roof. However, when I got home, I discovered the platform was only half the size. I returned the next day, paid an additional $280, and had to settle for installation as part of the deal. Overall, the lack of attention to detail, poor communication, and minimal customer service made these experiences very frustrating. I won’t be returning or recommending this store.”

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Posted 8 months ago

“I haven’t received them yet?”

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Posted 9 months ago

“No people contact when ordering online Receipt said 2 days delivery, it only arrived after I sent online messages on the Friday after, 8 days, and again NO PEOPLE RANG ME. On the receipt it had no phone numbers to contact, no despatch address so could not ring a store. AWEFULL AWEFULL WAY TO TREAT CUSTOMERS NEVER AGAIN”

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Posted 9 months ago

Roof Racks Galore is rated 4.3 based on 1,730 reviews