Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,385 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still haven't received the roof racks after 11 days. Got a message yesterday of Futile delivery when there was 4 people in the house. Knock?”

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Posted 5 days ago

“Until now im still waiting for the item i purchased”

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Posted 1 week ago

“Product not received after 7 days. 3 days delivery claimed on website.”

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Posted 3 weeks ago

“I am still waiting for my delivery. I was advisd that delivey was attempted - despite someone being at home - and I now have no idea where my delivery is at.”

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Posted 1 month ago

“Be warned! They do not honor warranty! Fitted a known faulty set of roof racks. Been fobbed off, contact the manufacturer. I can't contact the manufacturer. Under Australian Consumer Law it's the retailer not the consumer.”

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Posted 2 months ago

“Been over a month and still haven’t received my items”

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Posted 3 months ago

“Showed up missing pieces”

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Posted 3 months ago

“Terrible service, quoted delivery time of 1 day. 4 business days later the item doesn’t even appear to have been collected. There is no phone number provided for customer support, only an email to which no response has been given”

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Posted 3 months ago

“I ordered an item listed as in stock online, however they didn’t have stock and they had to order the item which meant a 10 business day wait. Although this was the case they were listed as in stock on the website after my order. I notified them and they still listed the item as in stock. Once I received the order they packed the wrong parts. I have waited for almost 3 weeks for my order and now I need to organise the correct parts to be sent. Very disappointing service. I will be writing to Yakima about the distribution of their products.”

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Posted 3 months ago

“Have brought a roof top bag from . Have heard nothing from you not sure if you have sent it or not nothing at all bit poor really.”

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Posted 3 months ago

“Ordered on the 3/1/2025 with reply delivery in one business day, arrived on the 15/1/2025 with items missing and invoice telling me all have been delivered.”

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Posted 3 months ago

We sincerely apologise for the confusion. As we are customer of the freight companies we are also disappointed in the delay in your order arriving. As our Brisbane warehouse had a majority of the items in stock, with the platform itself being in Victoria, we opted to split ship your order at no extra cost to ensure it arrived with no further delays. As the platform is a larger item and coming from Victoria, it may take longer than initially expected to arrive.

Posted 1 month ago

“I am yet to fully recieve the good dispite being sent three differnt shipping notices by three different couriers. I wish someone could let me know what is going on :(”

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Posted 4 months ago

Hello Mark, It looks like the team has been working with you on your tracking. Your order was sent from 3 of our warehouses based on stock availability. Well continue to work with you and get this resolved ASAP

Posted 3 months ago

“Hi There, I ordered my Thule Bike Rack on November 23, 2024. I received the item on December 13, 2024. I used the Rack December 14, 2024. I've got a lot of issues of this Rack: 1. The Frame holder or clipper will dislocate from the frame once you tight them up. 2. The Cover of the brand Thule is not fit the way it use to be, i even losen up the 3 screws provided and ended up BROKEN. 3. The 2 main holder of the tire which is the most important part of the Rack is BROKEN.. Now!!! How do you feel this pricey item end up like this if you are a CUSTOMER? And tell me what's you're decisions? If you ask me, I'll send this back and ask for a Refund. I thought THULE BUILT FOR TOUGHNESS... I just used for a day, ,,,,.... Not happy at all... I need you're feedback ASAP... Thanks for listening, RicoManlucot”

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Posted 4 months ago

“Have not received my roof racks which I have paid for. Invoice states delivery in 1 day Still no tracking, left voicemail with name of phone number but no reply Order number 000134894”

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Posted 4 months ago

“Product not delivered after 2 weeks, but was meant to be delivered in a few days. There have been multiple promises, none met. No communication from Roof Racks Galore or their delivery company Northline. The only information I received was because I kept contacting both Roof Racks Galore and Northline and being told it was going to be delivered tomorrow, and then tomorrow, and then the truck broke down. Every other company I have bought things from notifies me when delivery is expected or if there is a delay but not these guys. Absolutely hopeless!”

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Posted 4 months ago

“Poor customer experience due to poor communication on product availability and delivery time. Information from the store not in sync with information from online customer staff. Felt disappointed.”

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Posted 5 months ago

“Not very good postage handling time.”

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Posted 5 months ago

“I wish I could give zero stars. My experience with Roof Racks Galore has been nothing short of frustrating and unprofessional. I was promised immediate dispatch of my order upon purchase, only to face multiple delays. First, they said it would arrive within 7 days, then another 7 days. Here I am, a month later, still waiting. The items I ordered—a roof rack, installation kit, and gas can holder—were available at the time of purchase, yet they refused to send items separately. After all this waiting, I went to collect my order only to find just a single gas can holder. That’s it. No sign of my roof rack or installation kit, and I have not received any dispatch information on the remaining items. Emails show I was promised one thing by one person, only to be handed off to someone else. I spoke to Gabby, Caureen, Alexis, then was sent across two states for even worse customer service from Caleb in SA, only to end up back with Alexis. Four different people, and still no resolution. Promises were made and broken repeatedly, and it’s clear this company has no intention of following through. Save yourself the headache—go somewhere else. Roof Racks Galore is unreliable, lacks transparency, and does not value its customers.”

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Posted 6 months ago

Thanks for your feedback, Christopher. We're not sure how the communications to you were confusing, however will take this feedback onboard and hope to improve our processes, so that this doesn't occur in future.

Posted 5 months ago

“Placed an order and paid for 2 day delivery. 5 days later it hasn’t arrived. Called the help desk who said try will call back by end of day and didn’t do so. So I have paid for an item which hasn’t yet been delivered and have received a commitment for follow-up which hasn’t materialized. Not great”

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Posted 6 months ago

“Ordered racks were in stock paid $65 for one day delivery 7 days later still no racks never Again !!!!!!!!!!’”

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Posted 7 months ago

Roof Racks Galore is rated 4.3 based on 1,385 reviews