Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,460 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t received the package because you make a mistake”

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Posted 2 days ago

“Unfortunately I normally rate your service as 5 star, however this time around (000153006) I am very disappointed ☹️ and yet I still haven’t my order, which I paid for on the 23rd of May Kind Regards”

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Posted 1 week ago

“Tracking is hopeless. Due on a Thursday. On board for delivery on a Friday. Not received… and it’s Monday night. Wish they’d use Aus Post or StarTrack instead.”

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Posted 2 weeks ago

“Not good should have never tried a new company”

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Posted 3 weeks ago

“It took close to 2 weeks to ship item. No response to my queries. Very poor service.”

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Posted 1 month ago

“Purchased a flat bed rack only to find an attachment product manufactured by the same parent company and sold in the store were incompatible. Roof Rack Galore’s solution was to sell me $80 extra hardware. Basically needed two rack-specific anchors. Any decent retailer would offer up the anchors no doubt worth a couple of bucks. But not Roof Racks Galore. Arguing the point to fleece another $80 and sell a minimum of 8 anchors. Terrible customer service and the same hardware was $59 bucks 200 metres down the road. What’s more, the racks at the other store were $200 bucks cheaper and fitting was half the price. Lesson learned, avoid Roof Racks Galore and shop around.”

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Posted 1 month ago

“After market attachments no longer able to be fitted without switching out the included bolts for Rhino Rack half plastic $10 fixings. The platform racks no longer have wider slots at the end of panels to allow entry of most attachments (ie Maxtrax attachments). They do not even allow attachment of Maxtrax brand attachment brackets despite Maxtrax and Rhino Rack being owned by the same parent company. What a rip off!!”

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Posted 1 month ago

“I wanted to add more items to my order, the customer service person took two days to get back to me, then lied about it being dispatched. Ultimately I could not add the items to the order. This does not need to be posted publicly.”

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Posted 1 month ago

“Still haven't received the roof racks after 11 days. Got a message yesterday of Futile delivery when there was 4 people in the house. Knock?”

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Posted 1 month ago

“Until now im still waiting for the item i purchased”

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Posted 1 month ago

“Product not received after 7 days. 3 days delivery claimed on website.”

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Posted 2 months ago

“I am still waiting for my delivery. I was advisd that delivey was attempted - despite someone being at home - and I now have no idea where my delivery is at.”

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Posted 3 months ago

“Be warned! They do not honor warranty! Fitted a known faulty set of roof racks. Been fobbed off, contact the manufacturer. I can't contact the manufacturer. Under Australian Consumer Law it's the retailer not the consumer.”

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Posted 4 months ago

“Been over a month and still haven’t received my items”

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Posted 4 months ago

“Showed up missing pieces”

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Posted 4 months ago

“Terrible service, quoted delivery time of 1 day. 4 business days later the item doesn’t even appear to have been collected. There is no phone number provided for customer support, only an email to which no response has been given”

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Posted 4 months ago

“I ordered an item listed as in stock online, however they didn’t have stock and they had to order the item which meant a 10 business day wait. Although this was the case they were listed as in stock on the website after my order. I notified them and they still listed the item as in stock. Once I received the order they packed the wrong parts. I have waited for almost 3 weeks for my order and now I need to organise the correct parts to be sent. Very disappointing service. I will be writing to Yakima about the distribution of their products.”

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Posted 4 months ago

“Have brought a roof top bag from . Have heard nothing from you not sure if you have sent it or not nothing at all bit poor really.”

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Posted 5 months ago

“Ordered on the 3/1/2025 with reply delivery in one business day, arrived on the 15/1/2025 with items missing and invoice telling me all have been delivered.”

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Posted 5 months ago

We sincerely apologise for the confusion. As we are customer of the freight companies we are also disappointed in the delay in your order arriving. As our Brisbane warehouse had a majority of the items in stock, with the platform itself being in Victoria, we opted to split ship your order at no extra cost to ensure it arrived with no further delays. As the platform is a larger item and coming from Victoria, it may take longer than initially expected to arrive.

Posted 2 months ago

“I am yet to fully recieve the good dispite being sent three differnt shipping notices by three different couriers. I wish someone could let me know what is going on :(”

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Posted 5 months ago

Hello Mark, It looks like the team has been working with you on your tracking. Your order was sent from 3 of our warehouses based on stock availability. Well continue to work with you and get this resolved ASAP

Posted 5 months ago

Roof Racks Galore is rated 4.3 based on 1,460 reviews