Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.27

4.3 Rating 1,540 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I made two purchases at this store, and unfortunately, both were problematic. The first purchase was a two-bar roof rack. When I got home and tried to install it, I realized it was the wrong one. I returned to the store the next day to exchange it for the correct model, only to find out that the right rack was actually cheaper. I was disappointed that there was no offer of a discount or even free installation to make up for the inconvenience. The second purchase was a roof platform. I used the store's website to select the product based on my car’s details, and the picture on the site clearly showed a platform that covered the entire roof. However, when I got home, I discovered the platform was only half the size. I returned the next day, paid an additional $280, and had to settle for installation as part of the deal. Overall, the lack of attention to detail, poor communication, and minimal customer service made these experiences very frustrating. I won’t be returning or recommending this store.”

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Posted 1 week ago

“I haven’t received them yet?”

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Posted 1 month ago

“No people contact when ordering online Receipt said 2 days delivery, it only arrived after I sent online messages on the Friday after, 8 days, and again NO PEOPLE RANG ME. On the receipt it had no phone numbers to contact, no despatch address so could not ring a store. AWEFULL AWEFULL WAY TO TREAT CUSTOMERS NEVER AGAIN”

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Posted 2 months ago

“Not a great review, Stratrack couldn't pick up from RRG's depot for a week????????????????”

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Posted 2 months ago

“Ordered ski racks and paid 1 business day delivery, they arrived 6 business days later with an explanation that the courier couldnt fit them on the truck!”

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Posted 2 months ago

“I asked the store man to hold everything for me until I pick it up the next day as Im a 40min drive. away. The guy said “sure that’s fine” but when I got there the next day the item was sold and it was a complete waste of my time. A damn bloody lier and will not be coming back for anything else”

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Posted 2 months ago

“Haven’t received the package because you make a mistake”

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Posted 3 months ago

“Unfortunately I normally rate your service as 5 star, however this time around (000153006) I am very disappointed ☹️ and yet I still haven’t my order, which I paid for on the 23rd of May Kind Regards”

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Posted 3 months ago

“Tracking is hopeless. Due on a Thursday. On board for delivery on a Friday. Not received… and it’s Monday night. Wish they’d use Aus Post or StarTrack instead.”

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Posted 3 months ago

“Not good should have never tried a new company”

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Posted 4 months ago

“It took close to 2 weeks to ship item. No response to my queries. Very poor service.”

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Posted 4 months ago

“Purchased a flat bed rack only to find an attachment product manufactured by the same parent company and sold in the store were incompatible. Roof Rack Galore’s solution was to sell me $80 extra hardware. Basically needed two rack-specific anchors. Any decent retailer would offer up the anchors no doubt worth a couple of bucks. But not Roof Racks Galore. Arguing the point to fleece another $80 and sell a minimum of 8 anchors. Terrible customer service and the same hardware was $59 bucks 200 metres down the road. What’s more, the racks at the other store were $200 bucks cheaper and fitting was half the price. Lesson learned, avoid Roof Racks Galore and shop around.”

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Posted 4 months ago

“After market attachments no longer able to be fitted without switching out the included bolts for Rhino Rack half plastic $10 fixings. The platform racks no longer have wider slots at the end of panels to allow entry of most attachments (ie Maxtrax attachments). They do not even allow attachment of Maxtrax brand attachment brackets despite Maxtrax and Rhino Rack being owned by the same parent company. What a rip off!!”

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Posted 4 months ago

“I wanted to add more items to my order, the customer service person took two days to get back to me, then lied about it being dispatched. Ultimately I could not add the items to the order. This does not need to be posted publicly.”

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Posted 4 months ago

“Still haven't received the roof racks after 11 days. Got a message yesterday of Futile delivery when there was 4 people in the house. Knock?”

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Posted 4 months ago

“Until now im still waiting for the item i purchased”

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Posted 5 months ago

“Product not received after 7 days. 3 days delivery claimed on website.”

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Posted 5 months ago

“I am still waiting for my delivery. I was advisd that delivey was attempted - despite someone being at home - and I now have no idea where my delivery is at.”

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Posted 6 months ago

“Be warned! They do not honor warranty! Fitted a known faulty set of roof racks. Been fobbed off, contact the manufacturer. I can't contact the manufacturer. Under Australian Consumer Law it's the retailer not the consumer.”

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Posted 7 months ago

“Been over a month and still haven’t received my items”

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Posted 7 months ago

Roof Racks Galore is rated 4.3 based on 1,540 reviews