Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,387 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Initially great service. Team at Matraville were very helpful. But I ordered roof racks on 17th and paid extra for express shipping with an estimated 1 day delivery time… they arrived on the 28th (4 working days) later.”

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Posted 6 days ago

“Took 2 months to ship, no updates were given during shipping and no update on delivery either. Roof racks look good but thats why i bought them, terrible service.”

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Posted 1 month ago

“Assembly instructions not very helpful 😕”

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Posted 3 months ago

“Brilliant service, installation and timing. If you wait while they install your rack make sure you take a chair. I had to do my iPad work on a rubbish bin outside and standing for about an hour. No coffee ….no water….no personal attention. Disappointing.”

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Posted 4 months ago

Hi Peter, Thanks for your feedback - well look into this

Posted 3 months ago

“piugopikjku;h”

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Posted 4 months ago

Thanks Michael

Posted 3 months ago

“Can't relly complain about this supplier EXCEPT that their choice of couriers id poor. I ordered a ladder rack (cost me all up $434) on Nov 3 and still have not got it. I'm chasing the courier atm of course. As I said RR Galore were OK to deal with but the courier used by them is expensive and unreliable. I wouldn't bother posting thid but you asked !!”

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Posted 5 months ago

“Service side was great - felt a little mislead with teh purchase of the Mister Hitches lockable hitch pin. Says will do up to 100mm however it is not until you have it and can read fine print on the backit states to fit 100mm you will not be able to fit the retaining pin/clip and will only have the lock - not sure howI am going to proceed just yet”

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Posted 7 months ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 7 months ago

“Delivery was slow and some minor scratches on bar other wise ok”

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Posted 8 months ago

Thank you for your glowing review! We're thrilled to have exceeded your expectations.

Posted 8 months ago

“The purchase was quick and easy the delivery was really quick but the key purchased doesn’t fit any of the locks”

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Posted 9 months ago

Thank you for your review Gary, we have sent you an email to assist with your issue.

Posted 8 months ago

“Easy to order. Great price. Sadly the rack is producing some minor vibrations. I’ve spent sometime adjusting and testing. Went into roof rack galore at Maroochydore and assistant was good, checked the install but couldn’t recommend a great deal to fix other than additional deflectors. Going to try some but still easier to order those online.”

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Posted 1 year ago

We appreciate your honesty. Roof Racks can be noisy and wind deflectors are a great remedy to the issue you are describing.

Posted 1 year ago

“Yet to receive order”

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Posted 1 year ago

Thanks for providing this insight into the freight with your order. We have opened a case with the courier company and hope to hear back soon. I have also reached out to you via email.

Posted 1 year ago

“Helpful service, great prices for name brand priducts. Only disappointment was slow shipping - they offer free delivery but I chose to pay extra for express post - that was a waste of money! Took two days to dispatch, and when send they chose not to even send express post despite having paid for it. Still, I would probably use them again and just drive to wherever the actual shopfront is.”

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Posted 1 year ago

Thanks for your review! We'll look into this and hope to improve this part of service!

Posted 1 year ago

“Took over a month to come. Other then that no complaints”

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Posted 1 year ago

Thanks for your review, Scott! We try to communicate accurate wait times as much as possible and often rely on suppliers to advise this information. We apologize you had a delay in your order, but glad you can enjoy them now.

Posted 1 year ago

“I was happy with the product and service over the phone. Also the emails that kept me advised as to when my roof racks will arrive.”

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Posted 1 year ago

It means a lot to us that you enjoyed your experience. We'll continue working hard to maintain the high standard of service you've come to expect. Thank you for your support

Posted 1 year ago

“Slow delivery, no tracking number”

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Posted 1 year ago

Good Morning Nick, Thank you for your feedback, I have emailed you with your tracking information and a case with the freight company has been opened enquiring to the status of your item.

Posted 1 year ago

“Paid for 1 day express delivery, still have not received item”

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Posted 1 year ago

Thank you for your feedback, we have opened an investigation for your item with the freight company and hope to hear back soon. I have also reached out via email.

Posted 1 year ago

“I intially thought I had been scammed based on the responses and time delay with order”

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Posted 1 year ago

Thank you for sharing your concerns. We take them seriously and are committed to addressing any issues raised.

Posted 1 year ago

“It took 2 months and I still haven’t gotten the parts ordered- I have a spare parts managers background and feel that the smaller parts like the ratchet and spring worth only a few $$ but have to spend $90. To get them also I feel that the manufacturer should have stock in Australia”

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Posted 1 year ago

We appreciate your feedback and apologize for any inconvenience. We're committed to improving and value your insights.

Posted 1 year ago

“Friendly service guy at the Mitcham store. Webstore stock tracking system needs an overhaul; conflicting information provided by the physical store vs the webstore. I was advised by webstore customer service that the item will be available in two weeks for pick up (good), and when I followed up on its' status after 2 weeks, was told another 2+ weeks was required (bad). I contacted the store directly and my order was already awaiting collection! Go figure.”

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Posted 1 year ago

Thank you for bringing this to our attention. We apologize for any inconvenience and are actively addressing the issues you've raised.

Posted 1 year ago

“Online processes work OK. Communication is a little slow for me. Click and collect. No indication if in stock. When can I pick up? Admitted this was Sunday.”

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Posted 1 year ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,387 reviews