Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.32

4.3 Rating 1,968 Reviews

82 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order. Great price. Sadly the rack is producing some minor vibrations. I’ve spent sometime adjusting and testing. Went into roof rack galore at Maroochydore and assistant was good, checked the install but couldn’t recommend a great deal to fix other than additional deflectors. Going to try some but still easier to order those online.”

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Posted 2 years ago

We appreciate your honesty. Roof Racks can be noisy and wind deflectors are a great remedy to the issue you are describing.

Posted 2 years ago

“Yet to receive order”

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Posted 2 years ago

Thanks for providing this insight into the freight with your order. We have opened a case with the courier company and hope to hear back soon. I have also reached out to you via email.

Posted 2 years ago

“Helpful service, great prices for name brand priducts. Only disappointment was slow shipping - they offer free delivery but I chose to pay extra for express post - that was a waste of money! Took two days to dispatch, and when send they chose not to even send express post despite having paid for it. Still, I would probably use them again and just drive to wherever the actual shopfront is.”

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Posted 2 years ago

Thanks for your review! We'll look into this and hope to improve this part of service!

Posted 2 years ago

“Took over a month to come. Other then that no complaints”

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Posted 2 years ago

Thanks for your review, Scott! We try to communicate accurate wait times as much as possible and often rely on suppliers to advise this information. We apologize you had a delay in your order, but glad you can enjoy them now.

Posted 2 years ago

“I was happy with the product and service over the phone. Also the emails that kept me advised as to when my roof racks will arrive.”

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Posted 2 years ago

It means a lot to us that you enjoyed your experience. We'll continue working hard to maintain the high standard of service you've come to expect. Thank you for your support

Posted 2 years ago

“Slow delivery, no tracking number”

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Posted 2 years ago

Good Morning Nick, Thank you for your feedback, I have emailed you with your tracking information and a case with the freight company has been opened enquiring to the status of your item.

Posted 2 years ago

“Paid for 1 day express delivery, still have not received item”

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Posted 2 years ago

Thank you for your feedback, we have opened an investigation for your item with the freight company and hope to hear back soon. I have also reached out via email.

Posted 2 years ago

“I intially thought I had been scammed based on the responses and time delay with order”

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Posted 2 years ago

Thank you for sharing your concerns. We take them seriously and are committed to addressing any issues raised.

Posted 2 years ago

“It took 2 months and I still haven’t gotten the parts ordered- I have a spare parts managers background and feel that the smaller parts like the ratchet and spring worth only a few $$ but have to spend $90. To get them also I feel that the manufacturer should have stock in Australia”

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Posted 2 years ago

We appreciate your feedback and apologize for any inconvenience. We're committed to improving and value your insights.

Posted 2 years ago

“Friendly service guy at the Mitcham store. Webstore stock tracking system needs an overhaul; conflicting information provided by the physical store vs the webstore. I was advised by webstore customer service that the item will be available in two weeks for pick up (good), and when I followed up on its' status after 2 weeks, was told another 2+ weeks was required (bad). I contacted the store directly and my order was already awaiting collection! Go figure.”

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Posted 2 years ago

Thank you for bringing this to our attention. We apologize for any inconvenience and are actively addressing the issues you've raised.

Posted 2 years ago

“Online processes work OK. Communication is a little slow for me. Click and collect. No indication if in stock. When can I pick up? Admitted this was Sunday.”

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Posted 2 years ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 2 years ago

“thank you for the roof racks”

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Posted 2 years ago

Thank you for your review

Posted 2 years ago

“Pretty annoying that the website said it was in stock at a nearby store for pick-up in 1-2 days, then a couple days later they leave a voicemail to say its on backorder and will be available in a month. When it was eventually ready took them forever to find the order in the system. The staff were friendly enough and helped fit.”

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Posted 2 years ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 2 years ago

“The order and delivery of the Thule foot clamp was quick and easy, however nowhere does it state that it’s not a complete kit needed. I’ve had to now order an additional “kit 1” part that wasn’t included. It doesn’t state anywhere that there are two separate parts to the foot &clamp to mount it.”

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Posted 2 years ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 2 years ago

“Service was good but I did clearly ordered for a black colour roof rack and I went to pickup the racks, which take me 30 min to drive. I got the racks and I never thought to check the content and when I got home, surprise that the colour I ordered didn't match, it was silver.”

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Posted 2 years ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 2 years ago

“Easy ordering and great range. However, no email/sms to confirm whether click and collect was ready when transferring to local store.”

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Posted 2 years ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 2 years ago

“Not a great click and collect experience. Received 2 emails asking for feedback, within 24 hours but no communication to say if the item ordered was ready to be collected or the opening hours for collection. Went to the store a week later and they didn't have the item in stock and had to order it from interstate, Received a text a week later to say the item could be collected. Won't bother with C&C in future.”

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Posted 2 years ago

We apologize for any inconvenience. Your feedback is taken seriously, and we're actively working on resolving the issues raised.

Posted 2 years ago

“I ordered something online. It hasn’t arrived yet Maybe sending me follow up emails for a review would be better once I’ve got what I ordered”

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Posted 2 years ago

We appreciate your feedback and apologize for any inconvenience. We're committed to improving and value your insights.

Posted 2 years ago

“Easy click and collect, unfortunately the part I bought had been used and fitted to someone else's vehicle as it has marks and scratches from bolts and rub marks from a poor fitment, as well as paint missing from the bracket. Not bad for new in the box!”

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Posted 2 years ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted. I have sent you an email.

Posted 2 years ago

“You keep sending me emails for a review and I have not received my roof racks yet. Your website said available and ready to deliver in a few days but it's going to be a few weeks. Perhaps don't hassle me for a review until you deliver the goods.”

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Posted 2 years ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,968 reviews