Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.27

4.3 Rating 1,512 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I intially thought I had been scammed based on the responses and time delay with order”

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Posted 1 year ago

Thank you for sharing your concerns. We take them seriously and are committed to addressing any issues raised.

Posted 1 year ago

“It took 2 months and I still haven’t gotten the parts ordered- I have a spare parts managers background and feel that the smaller parts like the ratchet and spring worth only a few $$ but have to spend $90. To get them also I feel that the manufacturer should have stock in Australia”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for any inconvenience. We're committed to improving and value your insights.

Posted 1 year ago

“Friendly service guy at the Mitcham store. Webstore stock tracking system needs an overhaul; conflicting information provided by the physical store vs the webstore. I was advised by webstore customer service that the item will be available in two weeks for pick up (good), and when I followed up on its' status after 2 weeks, was told another 2+ weeks was required (bad). I contacted the store directly and my order was already awaiting collection! Go figure.”

Helpful Report

Posted 1 year ago

Thank you for bringing this to our attention. We apologize for any inconvenience and are actively addressing the issues you've raised.

Posted 1 year ago

“Online processes work OK. Communication is a little slow for me. Click and collect. No indication if in stock. When can I pick up? Admitted this was Sunday.”

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Posted 1 year ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience.

Posted 1 year ago

“thank you for the roof racks”

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Posted 1 year ago

Thank you for your review

Posted 1 year ago

“Pretty annoying that the website said it was in stock at a nearby store for pick-up in 1-2 days, then a couple days later they leave a voicemail to say its on backorder and will be available in a month. When it was eventually ready took them forever to find the order in the system. The staff were friendly enough and helped fit.”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 1 year ago

“The order and delivery of the Thule foot clamp was quick and easy, however nowhere does it state that it’s not a complete kit needed. I’ve had to now order an additional “kit 1” part that wasn’t included. It doesn’t state anywhere that there are two separate parts to the foot &clamp to mount it.”

Helpful Report

Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“Service was good but I did clearly ordered for a black colour roof rack and I went to pickup the racks, which take me 30 min to drive. I got the racks and I never thought to check the content and when I got home, surprise that the colour I ordered didn't match, it was silver.”

Helpful Report

Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 1 year ago

“Easy ordering and great range. However, no email/sms to confirm whether click and collect was ready when transferring to local store.”

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Posted 1 year ago

Thank you for sharing your concerns. We're committed to addressing them and ensuring a better experience in the future.

Posted 1 year ago

“Not a great click and collect experience. Received 2 emails asking for feedback, within 24 hours but no communication to say if the item ordered was ready to be collected or the opening hours for collection. Went to the store a week later and they didn't have the item in stock and had to order it from interstate, Received a text a week later to say the item could be collected. Won't bother with C&C in future.”

Helpful Report

Posted 1 year ago

We apologize for any inconvenience. Your feedback is taken seriously, and we're actively working on resolving the issues raised.

Posted 1 year ago

“I ordered something online. It hasn’t arrived yet Maybe sending me follow up emails for a review would be better once I’ve got what I ordered”

Helpful Report

Posted 1 year ago

We appreciate your feedback and apologize for any inconvenience. We're committed to improving and value your insights.

Posted 1 year ago

“Easy click and collect, unfortunately the part I bought had been used and fitted to someone else's vehicle as it has marks and scratches from bolts and rub marks from a poor fitment, as well as paint missing from the bracket. Not bad for new in the box!”

Helpful Report

Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted. I have sent you an email.

Posted 1 year ago

“You keep sending me emails for a review and I have not received my roof racks yet. Your website said available and ready to deliver in a few days but it's going to be a few weeks. Perhaps don't hassle me for a review until you deliver the goods.”

Helpful Report

Posted 1 year ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 1 year ago

“I know these requests are auto generated but bit hard to give a review when I haven’t got the product yet???”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 1 year ago

“It's hard to leave a review when the product has not been delivered or and information of delivery since payment made last Friday today is Wednesday the following week a review should be made on the entire experience”

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Posted 1 year ago

Thanks for your feedback Peter! It seem their was a smal delay in sending your order due to our bussiness merger and the large amount of orders during this. I can see you have since recived your items. We hope to see you again in future

Posted 1 year ago

“Part should have been in store to save freight. Freight cost more than part”

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Posted 1 year ago

We can understand it can be frustrating to get your hands on a very popular product! Glad to see this has made its way to you! Enjoy your Darche Rtt Slide Plate&bolt

Posted 1 year ago

“I picked roof racks. They accepted the money. I then took the roof racks. I was th n asked too review like every other shop...”

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Posted 1 year ago

Hi Travis! Thanks for that feedback!

Posted 1 year ago

“Online assistant could not answer a simple question and advised she was going to check with someone else but then the chat ended and I was advised you were having system issues. I’d ordered anyway and did quickly receive exactly what I needed.”

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Posted 1 year ago

Thanks for your feedback Nancye, On Monday our internet and phones we unreliable to say the least, including a couple of complete reboots (to apply fixes), one at around 2PM when you were chatting with Abbie. She is my newest team member and I am happy she wanted to take the time to get you the right information. Sorry that this outage caused you an inconvenience, I'm happy your item arrived as needed and quickly. Thanks again for your message.

Posted 1 year ago

“Ordered using click and collect option two days ago, still no message to say my item is ready for collection, but feedback has been requested twice.. Not sure why you would expect feedback until I actually have the purchased item?”

Helpful Report

Posted 1 year ago

Good morning Brett, Thanks for your review. The items were sent to you directly as they were not in stock at our newly merged interstate locations. It is shown as delivered on the 2nd, likely delivered close to the writing of this review (also on the 2nd). Sorry for the confusion this shipment has created for you. Thanks again for your message. I hope you enjoy your new bike carrier.

Posted 1 year ago

“Haven’t picked it up yet so can’t rate anything”

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Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,512 reviews