Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.32

4.3 Rating 1,968 Reviews

82 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I know these requests are auto generated but bit hard to give a review when I haven’t got the product yet???”

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Posted 2 years ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 2 years ago

“It's hard to leave a review when the product has not been delivered or and information of delivery since payment made last Friday today is Wednesday the following week a review should be made on the entire experience”

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Posted 2 years ago

Thanks for your feedback Peter! It seem their was a smal delay in sending your order due to our bussiness merger and the large amount of orders during this. I can see you have since recived your items. We hope to see you again in future

Posted 2 years ago

“Part should have been in store to save freight. Freight cost more than part”

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Posted 2 years ago

We can understand it can be frustrating to get your hands on a very popular product! Glad to see this has made its way to you! Enjoy your Darche Rtt Slide Plate&bolt

Posted 2 years ago

“I picked roof racks. They accepted the money. I then took the roof racks. I was th n asked too review like every other shop...”

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Posted 3 years ago

Hi Travis! Thanks for that feedback!

Posted 2 years ago

“Online assistant could not answer a simple question and advised she was going to check with someone else but then the chat ended and I was advised you were having system issues. I’d ordered anyway and did quickly receive exactly what I needed.”

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Posted 3 years ago

Thanks for your feedback Nancye, On Monday our internet and phones we unreliable to say the least, including a couple of complete reboots (to apply fixes), one at around 2PM when you were chatting with Abbie. She is my newest team member and I am happy she wanted to take the time to get you the right information. Sorry that this outage caused you an inconvenience, I'm happy your item arrived as needed and quickly. Thanks again for your message.

Posted 3 years ago

“Ordered using click and collect option two days ago, still no message to say my item is ready for collection, but feedback has been requested twice.. Not sure why you would expect feedback until I actually have the purchased item?”

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Posted 3 years ago

Good morning Brett, Thanks for your review. The items were sent to you directly as they were not in stock at our newly merged interstate locations. It is shown as delivered on the 2nd, likely delivered close to the writing of this review (also on the 2nd). Sorry for the confusion this shipment has created for you. Thanks again for your message. I hope you enjoy your new bike carrier.

Posted 2 years ago

“Haven’t picked it up yet so can’t rate anything”

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Posted 3 years ago

“Rang store and asked bout doing an online order with express freight... Was not informed it had to come from the warehouse until 3 days after order was placed.. now waiting 7 to 10 business days for order to arrive”

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Posted 3 years ago

“the guys i spoke with were polite. however just bad luck i bought something during a time they were moving systems. as a systems project manager, i know that can be difficult and it requires a little investment from the acquisition team. that does not seem to have happened here. item delayed a week or so. no big deal, but potentially a nightmare for staff.”

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Posted 3 years ago

“Place an order for delivery spoke to sales person at a store in the Sunshine Coast. Was not informed it has to came from the warehouse paid an extra 60 dollars for express delivery. Now waiting 7 to 10 days”

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Posted 3 years ago

“Still waiting for product so can’t review”

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Posted 3 years ago

“Purchased something that needed a clearer description of the item quantity. Thought I was getting two of something that I only received one of. However shipping and checkout has a decent user interface which is why I chose Roof Racks Galore over another website. Just feeling a bit ripped off when the other website was selling a two pack for the same price as the Roof Racks Galore one pack”

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Posted 3 years ago

“I ordered two items today separately the second item was invoiced and emailed immediately the first hasn’t arrived at all ? Other then that it was an easy process and the customer care was great”

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Posted 3 years ago

“Online store persons very helpful. Click and collect process could have been better. Made 3 phone calls over 3hrs regarding a simple order and on final call was told “we have those in stock so can come in anytime” all previous calls were “wait for a text when items would be ready”. Waited hours which delayed fitment. Either purchase instore or if you can, wait for delivery. Click and collect experience was not ideal.”

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Posted 3 years ago

“Store said in stock, delivery 1 day. But took over a week.”

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Posted 3 years ago

“Product has not arrived as yet. Another week or 2 I am told. So unable to review the product but postage & having to pay postage is not acceptable by me.”

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Posted 3 years ago

“Just waiting for them to ship......”

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Posted 3 years ago

“Placed an order based on stock being available, but was notified stock had to be ordered direct from supplier with 7 to 10 working day turn around due to not being able to drop ship from supplier, and after some back and forth with supplier and RRG, they were then able to drop ship, but they had already cancelled my order and I bought elsewhere.”

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Posted 3 years ago

Sorry for the confusion on your order Ryan and thanks for your feedback. We were only informed of Dropship capabilities from this supplier 2 hours before this confusion. I'm happy you were able to sort these items out. Apologies and thanks again for your message.

Posted 3 years ago

“Didn’t have the advertised roof rack in stock (Cruz Airo). They said they only order them from Spain once every 3 or 4 months. 3 stars because they refunded my money fairly quickly.”

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Posted 3 years ago

Thanks for your feedback Peter, CRUZ is particularly difficult brand to have efficient shipping times, as we receive these brands directly from Europe in a quarterly ordering plan. I appreciate your understanding of this process and am happy to hear my team has been able to process your refund quickly. Sorry that we were unable to get your items out to you as efficiently.

Posted 3 years ago

“Online service was good and easy to order, But I am still waiting for delivery and was given dates of 18/8 - 23/8 was so excited reading reviews about quick delivery but unfortunately not mine”

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Posted 3 years ago

Thanks for your reply... Your items were dispatched the day following your order. I'm not specifically sure why this has taken as long to arrive to you, I can see that it has been delivered, approximately 7 hours from the time of writing. I hope this arrival meets your expectations despite the delay and that you enjoy your product. I'd request you to consider revising your review despite the short delay suffered. Thanks again for taking the time to write a review.

Posted 3 years ago

Roof Racks Galore is rated 4.3 based on 1,968 reviews