Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,461 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order Rhino Rack Vortex Bar system. Which was meant to include VA Rubber Strips. However o Rubber strips were included in any of the boxes.”

Helpful Report

Posted 1 year ago

Hi Dominic, I will reach out to you via email - you can locate the vortex strips inside the bars themselves.

Posted 1 year ago

“My experience was terrible. I ordered an item that your website stated as 'in stock' and paid for express delivery due to the urgency of needing the item only to find out it was an item that needed to be ordered in and typical time frames were 7 to 10 days. An item I was expecting to receive in a few days took nearly a month. If an item is not in the warehouse ready to ship it should not be noted as 'in stock'”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Still waiting”

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Posted 1 year ago

We're sorry to hear about your less-than-ideal experience. This delivery took far longer than what we would typically expect. I hope you are enjoying your item . Your feedback guides our ongoing efforts to enhance our services.

Posted 1 year ago

“1st of all you got my name wrong and 2nd you have not deliver to the right address”

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Posted 1 year ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 1 year ago

“terrible online purchase experience. paid for express 2 day postage, and 7 days later the item has only just been collected by the courier, and expected in 6 more days! Express??!! lots of excuses and pomises from RRG of no value or use.”

Helpful Report

Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Ordered Bike Rack Online 17 November 2023...Still waiting for it No communication”

Helpful Report

Posted 1 year ago

We value your feedback and apologize for any frustration caused. I have reached out to you via email.

Posted 1 year ago

“Extremely poor experience multiple times. Went in to the Mitcham store where the website said an item was in stock. It wasn’t. Emailed same day to ask about the item. Ignored. Ordered the item from the website. Day it is a due is today, no tracking or item. Emailed to ask about it. Ignored as well. Shame on me for giving them 4 chances to provide any level of service I guess.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

“I ordered the roof racks on 29th November and went on holidays expecting they would be delivered to my business while i was away. They were eventually delivered on Friday 22nd December. The website gave an estimated delivery time of four days.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

“Ordered roof racks on the 30th of November with the estimated delivery time of 2-3 days. Tracking of the order keeps getting pushed back and is now saying 27th of December! I would not recommend purchasing online as their delivery estimates are obviously incorrect and cannot be trusted. Order has now been cancelled and hopefully it doesn't take another month to find its way back to the supplier so we can get our money back.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your less-than-ideal experience. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Was meant to be delivered 1 week ago, haven’t seen it and the tracking info I’ve got hasn’t been updated for about the same time. Looks like my purchase has been lost.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 1 year ago

“Took a long time after purchasing online for the sales team to let me know that the parts I ordered had been discontinued. The lack of communication continued when trying to resolve the issue. When I went in store to resolve, I was met with the same poor service. Purchased an alternate product only to be told when I went to collect the product that the parts were missing. I will not be purchasing any products from this store in future.”

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Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“I ordered two bolts for my roof racks. Delivery said "1 to 2 days". They waited 5 days to dispatch the items, and now it's too weeks later and I'm yet to receive my package. I've literally been on the trip I bought this for and returned home before the bolts arrived. Crappy company.”

Helpful Report

Posted 1 year ago

We regret that your experience wasn't as expected. Your feedback guides our efforts to provide a better service.

Posted 1 year ago

“Can’t review as I have not received”

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Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 1 year ago

“placed an order 10 days ago with the estimate being 3 days delivery. still haven't had any tracking number or anything supplied”

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Posted 1 year ago

We're sorry your experience didn't meet expectations. Your feedback is valuable, and we're working to improve.

Posted 1 year ago

“Ordered 1 week ago deliver eta 1 day product not even dispatched for 5 days Then shipping not accurate either 1 week after order still not delivered even though estimate for next day delivery”

Helpful Report

Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“One of the products delivered don’t seem to be new items. Not in Thule packaging and missing pieces of rubber that a supposed to be in the product. Not a satisfied customer as was long delays on item as well.”

Helpful Report

Posted 1 year ago

Thank you for sharing your experience. We take your concerns seriously and will work to address them

Posted 1 year ago

“I will not purchase from, nor recommend this company.”

Helpful Report

Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“The rack that was supposedly in stock was not. I was contacted to see if I was happy to wait for an incoming shipment, which I was ok with. Soon after that, I was informed that it was not available, and I could buy another rack. The only other suitable racks were more expensive, and I was not wanting to pay extra for something. I am now here 1 month after the original purchase waiting for the roof rack. The mounting kit has arrived, but not the rack. I am hoping the remainder arrives soon.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your less-than-ideal experience. Your feedback guides our ongoing efforts to enhance our services.

Posted 1 year ago

“I haven’t received the goods yet and the update via the delivery status is poor.”

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Posted 1 year ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 1 year ago

“Ordered Light Bar Brackets, chose Cick and Collect from local store saying they had stock. 3 days later still no stock. Only coming from 30km away. Other store took 2 days to send them. Went to collect twice. Ended up getting refund. Should just say no stock and I could have picked up from other store.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,461 reviews