Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,461 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered items (that are in stock at local shop) for Click and Collect 2 days ago. Still no contact despite 2 x emails and 1 x phone call. Have however received 2 x emails for review of service, so here is the honest review: Pretty disappointed in the lack of customer service for items that are in stock.”

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Posted 1 year ago

We're sorry your experience didn't meet your expectations. Your feedback is important, and we're working to make improvements.

Posted 1 year ago

“Delivery delays, poor communication with tracking tool not working”

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Posted 1 year ago

Hi Cyril, I'm really sorry to read that your experience with us has not been at our normal high standards. The team are trying their best to get through this extremely busy Black Friday sale, but we know that the experience for some customers has not been good enough and we apologise for that. I hope you've now received your order and are happy with it. If not, we are available on the phone and via online chat during business hours and we will do everything we can to help you. Best wishes, Elliot Oxley Operations Manager

Posted 1 year ago

“I received the wrong part and this shopping experience was terrible.”

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Posted 1 year ago

Hi Sung, I'm really sorry to read that you received the incorrect part. The team are working very hard and trying their best to get through this extremely busy Black Friday sale, but we know that the experience for some customers has not been good enough and we apologise for that. We'd like to put this right for you ASAP. Please can you get in touch with team (if you haven't already done so) and we'll get this sorted for you. Best wishes, Elliot Oxley Operations Manager

Posted 1 year ago

“I am still waiting to be told that the goods have arrived in the store. I have been asked to revise the review above "now that the issue has been dealt with". Unfortunately, the person that asked me to revise the review has been misinformed. After I contacted Roof Racks Galore by email I was told that they sold me an item that they don't have in stock and they offered to charge me an extra $14 to get one delivered to me in two months. I'm not sure that this counts as "dealt with". I have asked them to clarify what they were offering since it seems like such a bad deal that I wonder if they really meant it. I am still waiting for the item to be delivered to the store so that I can pick it up from there. I still think that Roof Racks Galore's service gets one star...and I have reduced the likelihood that I would recommend them to a friend to zero.”

Helpful Report

Posted 1 year ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services. I can see this item has now come into our warehouse and is being transferred to the store. You will received a call as soon as it has arrived.

Posted 1 year ago

“I purchased a set of roof racks online for click and collect and it said all items were in stock. When I called the store to find out when the order would be ready to collect they advised that they didn't have the stock and the website was incorrectly showing stock levels due to a recent merge with another roof rack store. The team member I spoke to said they would not transfer stock between stores to fill the order, and that if I wanted it immediately I'd need to drive to a store 30km away. Otherwise it will be about a 2 week wait to order in parts (but no exact time has been confirmed at this point in time so who knows if it will be two weeks?). Overall, this is very poor service. Incorrect stock levels on the website is already a badly managed service, but to then offer no solution besides either waiting for an order to arrive when their other stores in the metro area have stock, or for me to go a very long way out of my way to collect from a different store is exceptionally poor. I will collect my order when all the parts are available, but I will not shop here again.”

Helpful Report

Posted 1 year ago

Thank pete for your very valuable feedback! We apologize that your order has been affected by the merger occurring in our business. We hope you will try us again in the future!

Posted 1 year ago

“Ordered awning. web site said it was in stock, 1 week later i have had no communication from anyone to let me know when it will be ready to collect. i contacted roof racks galore in cannington twice to find out whats going on and no one could tell me anything, i asked for the store manager to give me a call to find out whats going on, and so far no communication. 2 weeks now and still no Awning. I've been told its in stock in Joondalup. Very disappointing. I wish they would put as much effort into getting the customers goods to them as they do asking for reviews”

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Posted 1 year ago

Thanks for your feedback Paul! Apologize for a delay in your awning being able o be picked up. During this time our business was going through a merger, causing some delays in stock information . I can see you have now received your awning and hope you are making great use of it this summer!

Posted 1 year ago

“In stock doesn't mean in stock.”

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Posted 1 year ago

Thanks for your feedback! The merger during this time cause some delays/issue with our stock levels. We understand this can be frustrating and hope you will shop again with us in future .

Posted 1 year ago

“After the order nothing happened for 3 weeks and then I made contact only to be told there was a mixup with my order. Now I wait another 2 weeks for delivery.”

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Posted 1 year ago

We apologise for the technical difficulty experienced during your order. We were working through a merge during this time, causing some updates to stall some orders which has affected your order in this case. This issue has since been resolved this and we hope to see you again.

Posted 1 year ago

“Bad experience with this company so far, did not receive order as promissed in "one business day", also no callback as requested. When asked to speak to supervisor/manager, feedback was he is busy.”

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Posted 1 year ago

Hi Cornelius, Thank you for your feedback. Our sincere apologies for this experience. This has been raised with all management across the company, and we will work to better improve our escalation processes to avoid this from reoccurring in future. We apologise again for the inconvenience caused.

Posted 1 year ago

“After waiting 3 weeks for an order status update I had to follow up and got this. Item is now due to arrive in a further 2 weeks. Thanks for getting in touch. Our sincere apologies for the delays. I have looked into your order status and it seems your order was allocated to the incorrect warehouse therefore this has caused a delay. Given this, I have amended the allocation and have prompted for our warehouse team to send this out today.”

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Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW/VIC/WA & TAS. We apologise as your order has been affected amongst the teething stages of this merge, and will endeavor to improve our systems to avoid this happening in future. Thanks again for your feedback.

Posted 1 year ago

“My order was showing it was in stock in store, so i ordered click and collect. Never heard anything from the store, so i called to find out they had none and no one is NSW actually had stock. Horrible experience, never again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW. We apologise as your order has been affected amongst the teething stages of this merge, and that this has affected your experience with us. Your feedback will be taken into consideration for future reference.

Posted 1 year ago

“Easy to order, great staff, no communication about out-of-stock. Had to wait over 3 weeks when the website stated stock was available.”

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Posted 1 year ago

Hi Allan, Our sincere apologies for the lack of communication. We will continue to work on improving our systems and processes to avoid this issue reoccurring in future. We appreciate your feedback.

Posted 1 year ago

“Website said 1 Day DHL Shipping to my area. Shipping information wasn't sent to the courier until after 24 hours. It's now been 8 days and I still haven't received my roof rack. The courier isn't even DHL like the website stated. The tracking is now saying due for delivery on Monday which will be 13 days after purchase. Needed the roof racks in a hurry for a weekend trip, now that weekend has come and gone. Extremely frustrated as I bought them from this website because it stated the 1 day delivery. Customer service is blaming the courier, but I feel that they can't be the only one to blame. You can't state on the website that it's DHL when you're not using them and using some unknown cheaper company.”

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Posted 1 year ago

Hi Jordan, Thank you for your feedback. We apologise for the inconvenience this has caused you. Our warehouse teams and couriers were experiencing an unexpected volume of orders during this period and as a result this affected your order. We take full accountability, and are reviewing our processes to better handle these situations in future. Our apologies again for this experience.

Posted 1 year ago

“Am still waiting, 3 weeks now, for replacement awning cover. Apparently it wasn't in stock, despite being able to be ordered and paid for, so needs to come from East Coast. Might as well have bought a cheap brand from EBay rather than a more expensive brand from a shop assuming quality and after sales service would be better.”

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Posted 1 year ago

Hi David, Thank you for your feedback. Our sincere apologies for the inconvenience with your order, and for the delay in response to your review. We will endeavor to improve our systems to avoid any miscommunication and delays in future. Thanks again for your feedback.

Posted 1 year ago

“you pester me to provide feedback before the product even arrives”

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Posted 1 year ago

Good Morning Mark, This reveiw is about your purchasing experience with us. I can see we dispatched the items the next business day and have arrived safely. I hope you enjoy your roof racks!

Posted 1 year ago

“Purchased a Thule Yepp Nexxt Mini New Momentum 12080112 via the online store, only to later receive an email from customer service team advising the product is discontinued. I was then offered the "updated" model and had to pay additonal costs, despite the fact I could have purchased the same model cheaper elsewhere during Black Friday sales. When I requested that Roof Racks Galore absorb the additional cost as a result of thier error, it was refused. Free shipping didn't apply despite the cost of the product exceeding $350.00.”

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Posted 1 year ago

Thanks for your feedback James, We rely on our suppliers to provide updates on product change including prices change and upgrades made. We unfortunately did not have this information prior to your purchase. We hope you are enjoying your new purchase regardless.

Posted 1 year ago

“Order 000095405 placed on 11/11. Despatch confirmed 13/11. Not received. Couriers Please uncontactable. Spoke with RRG twice, twice promised a follow up call. No call made/received by RRG to/by me. Cancelled plans this weekend b/c I can’t carry gear required without racks. By admission you’re aware CP are useless yet, I assume based on cost, you continue to freight with them. Frustrating to waste my time chasing up this far and now wasting everyone’s time as I feel compelled to waffle on here in response to your numerous ‘how did we do’ emails…”

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Posted 1 year ago

Thanks for your feedback Bowie! We understanding awaiting your item to arrive can be frustrating, we try and have as many courier options avaiable at all times to suit all our customer needs. I can see you have now received your Yakima set up.

Posted 1 year ago

“How can I review it if I don't have it?”

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Posted 1 year ago

Thanks for your review Justin! Sorry we couldn't assist with this item, hope you'll try us again in the future

Posted 1 year ago

“Purchased roof racks, only to be told a day later that the racks were not in stock and they wools be another 3-4 months before I could receive my item. After waiting nearly an entire business day for a response, I had to call and see if a different colour of the same racks were in stock, like the website said, I found out they were also not in stock. I wouldn’t have bought them in the first place if I knew none of the products I wanted were in stock.”

Helpful Report

Posted 1 year ago

Hi Tom, Our sincere apologies for the disappointment caused. Transparency is important at Roof Racks Galore, and therefore for any out-of-stock items we do prompt customers to 'Contact Support For Availability' as per the listing descriptions - to avoid any disappointment prior to orders being placed. We apologise as we were unable to improve this experience for you however, and we will take this into consideration for future reference. Thank you for your feedback.

Posted 1 year ago

“I called up the Cannington store to check stock locally before buying online. The employee obviously lacked knowledge regarding the product which they said they couldn't find in stock (despite the Osborne Park store indicating later that they actually did have stock). They were very unhelpful and unenthusiastic. When asked if the item was sold in pairs or individually, I was informed that they were individual so I purchased four online. When they arrived, they were in pairs so I've paid twice what I should have.”

Helpful Report

Posted 1 year ago

Hi Aaron, Thank you for your feedback. Our sincere apologies for the inconvenience with your order. We will endeavor to offer more training where required for our teams, so that we can provide you with a more pleasant experience with us in the future. We're happy to organise a return for the extra items if you wish. Please contact our web team at webstore@roofracksgalore.com.au if needed, so that we can sort this out for you. Thanks again for your feedback.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,461 reviews