Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.30

4.3 Rating 1,730 Reviews

82 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The rack that was supposedly in stock was not. I was contacted to see if I was happy to wait for an incoming shipment, which I was ok with. Soon after that, I was informed that it was not available, and I could buy another rack. The only other suitable racks were more expensive, and I was not wanting to pay extra for something. I am now here 1 month after the original purchase waiting for the roof rack. The mounting kit has arrived, but not the rack. I am hoping the remainder arrives soon.”

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Posted 2 years ago

We're sorry to hear about your less-than-ideal experience. Your feedback guides our ongoing efforts to enhance our services.

Posted 2 years ago

“I haven’t received the goods yet and the update via the delivery status is poor.”

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Posted 2 years ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 2 years ago

“Ordered Light Bar Brackets, chose Cick and Collect from local store saying they had stock. 3 days later still no stock. Only coming from 30km away. Other store took 2 days to send them. Went to collect twice. Ended up getting refund. Should just say no stock and I could have picked up from other store.”

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Posted 2 years ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 2 years ago

“Purchased an item from them and paid for them, 4 days later I'm told that their suppliers don't expect to have them until late January 🙁 Selling an item they obviously don't have in stock. Now waiting to hear about a refund so can't imagine I will be purchasing anything from them in the future.”

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Posted 2 years ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 2 years ago

“huge lack of communications from this company”

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Posted 2 years ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 2 years ago

“My order was shipped one week later and the total delivery is delayed by 2 weeks.”

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Posted 2 years ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 2 years ago

“Ordered my racks online. Drove 400km to collect, only to be told they are in Brisbane in transit. I purchased via click and collect, told they were in stock and very disappointed I wasted my time”

Helpful Report

Posted 2 years ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 2 years ago

“Ordered click&collect. Said next business day. Went there next business day said not ready.”

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Posted 2 years ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 2 years ago

“Placed order 3 Dec…selected express overnight delivery for urgent shipping. Called Thursday 7 Dec to check order status. Advised order had been processed but not shipped. Requested action. Promised good will be delivered by Friday. Bag req. before flight on Saturday morning. Good didn’t arrive. Left country without bag. Very disappointed”

Helpful Report

Posted 2 years ago

We apologize for falling short of your expectations. Please know that we're taking steps to enhance our services.

Posted 2 years ago

“Still waiting for my goods, two week after i have place my order. I have also contacted the roof rack galore twice.”

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Posted 2 years ago

We're sorry to hear about your experience. Your feedback is valuable, and we're committed to making necessary improvements.

Posted 2 years ago

“Roof Racks Galore offers 2 sizes of roof racks for my vehicle, but no option to select which size. Takealot has this companies product but with the same problem. I have phoned 6 times, sent emails and used their website messaging system. No response. Not sure how to purchase from a company that has no communication.”

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Posted 2 years ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 2 years ago

“I paid extra for a quick del and it was a shamble. The lady I spoke with was condescending and unhelpful”

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Posted 2 years ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 2 years ago

“1. You sent my goods via Couriers Please when the invoice said TNT. Couriers Please are the worst Aust wide. 2. It was to go to Tasmania, it's going the wrong way and is now in Sydney for the last week and not moving. 3. I submitted an email to your help address, got an automated response and then nothing. 4. I don't need someone replying with " we're sorry that we didn't meet your expectations" BS. I either want the roof racks or refund. Pete Fox Order No. 000098253”

Helpful Report

Posted 2 years ago

Thanks for your feedback Peter, Were sorry your order delivery didn't go as planned. We try and offer as many shipping options to customers as possible. We have passed this feedback along to the courier. I can see this has since been refunded and hope you will try us again in the future.

Posted 2 years ago

“Website states in stock. Not in stock. Still cannot be given a time when I can collect. Never again, but you have my money and nothing I can do about this.”

Helpful Report

Posted 2 years ago

We apologize for any frustration you've encountered. Rest assured, we're taking steps to address the concerns you've highlighted.

Posted 2 years ago

“After ordering I am told there is a 1 1/2 month wait for the stock. Days later they are still advertising for sale on their website and another platform as in stock. They are not trustworthy.”

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Posted 2 years ago

We appreciate your honesty. Your feedback is crucial, and we're dedicated to making the necessary changes for a better experience when its to item being "IN STOCK". this has since had an upgrade and hope you try us agian in future.

Posted 2 years ago

“Haven't received what I ordered or had any contact for nearly 3 weeks to explain why.”

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Posted 2 years ago

We're sorry to hear about your experience. Please know that we're taking steps to enhance our services.

Posted 2 years ago

“Keep having to call customer service to find out we’re my order is”

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Posted 2 years ago

We appreciate your honest feedback. We'll use it as an opportunity to learn and enhance our services.

Posted 2 years ago

“I ordered a set of Yakima crossbars which clearly stated was “in stock” on the website. I opted to click and collect from a local store which stated 1 to 2 business days. 3 days after placing the order I received an email stating that they needed to get it from the supplier which may take over a month. I checked the website again and it still stated in stock and 1 to 2 business days. To their credit they did give me an immediate refund. Still extremely disappointed with lack of updated information on their website. Poor form.”

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Posted 2 years ago

We're sorry to hear about your disappointment. Your feedback helps us identify areas for improvement.

Posted 2 years ago

“No contact from RRG days after placing my order…”

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Posted 2 years ago

We're sorry your experience didn't meet your expectations. Your feedback is important, and we're working to make improvements.

Posted 2 years ago

“You have been let down by your choice of courier. Goods have gone from Adelaide to Melbourne and now in Sydney, a week going in the wrong direction. Couriers Please are the worst freight Co in the business. Having stock on hand and sending it out is not the same as me having it.”

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Posted 2 years ago

Were sad to hear your item has taken the long way around. We try and have as many courier options available at all times to suit all customer needs. We value your feedback and hope to have you purchase through us again.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,730 reviews