Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,387 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience with this company so far, did not receive order as promissed in "one business day", also no callback as requested. When asked to speak to supervisor/manager, feedback was he is busy.”

Helpful Report

Posted 1 year ago

Hi Cornelius, Thank you for your feedback. Our sincere apologies for this experience. This has been raised with all management across the company, and we will work to better improve our escalation processes to avoid this from reoccurring in future. We apologise again for the inconvenience caused.

Posted 1 year ago

“After waiting 3 weeks for an order status update I had to follow up and got this. Item is now due to arrive in a further 2 weeks. Thanks for getting in touch. Our sincere apologies for the delays. I have looked into your order status and it seems your order was allocated to the incorrect warehouse therefore this has caused a delay. Given this, I have amended the allocation and have prompted for our warehouse team to send this out today.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW/VIC/WA & TAS. We apologise as your order has been affected amongst the teething stages of this merge, and will endeavor to improve our systems to avoid this happening in future. Thanks again for your feedback.

Posted 1 year ago

“My order was showing it was in stock in store, so i ordered click and collect. Never heard anything from the store, so i called to find out they had none and no one is NSW actually had stock. Horrible experience, never again.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We have encountered a large volume of orders whilst working through our current merge with Roof Rack Superstore who are based in NSW. We apologise as your order has been affected amongst the teething stages of this merge, and that this has affected your experience with us. Your feedback will be taken into consideration for future reference.

Posted 1 year ago

“Easy to order, great staff, no communication about out-of-stock. Had to wait over 3 weeks when the website stated stock was available.”

Helpful Report

Posted 1 year ago

Hi Allan, Our sincere apologies for the lack of communication. We will continue to work on improving our systems and processes to avoid this issue reoccurring in future. We appreciate your feedback.

Posted 1 year ago

“Website said 1 Day DHL Shipping to my area. Shipping information wasn't sent to the courier until after 24 hours. It's now been 8 days and I still haven't received my roof rack. The courier isn't even DHL like the website stated. The tracking is now saying due for delivery on Monday which will be 13 days after purchase. Needed the roof racks in a hurry for a weekend trip, now that weekend has come and gone. Extremely frustrated as I bought them from this website because it stated the 1 day delivery. Customer service is blaming the courier, but I feel that they can't be the only one to blame. You can't state on the website that it's DHL when you're not using them and using some unknown cheaper company.”

Helpful Report

Posted 1 year ago

Hi Jordan, Thank you for your feedback. We apologise for the inconvenience this has caused you. Our warehouse teams and couriers were experiencing an unexpected volume of orders during this period and as a result this affected your order. We take full accountability, and are reviewing our processes to better handle these situations in future. Our apologies again for this experience.

Posted 1 year ago

“Am still waiting, 3 weeks now, for replacement awning cover. Apparently it wasn't in stock, despite being able to be ordered and paid for, so needs to come from East Coast. Might as well have bought a cheap brand from EBay rather than a more expensive brand from a shop assuming quality and after sales service would be better.”

Helpful Report

Posted 1 year ago

Hi David, Thank you for your feedback. Our sincere apologies for the inconvenience with your order, and for the delay in response to your review. We will endeavor to improve our systems to avoid any miscommunication and delays in future. Thanks again for your feedback.

Posted 1 year ago

“you pester me to provide feedback before the product even arrives”

Helpful Report

Posted 1 year ago

Good Morning Mark, This reveiw is about your purchasing experience with us. I can see we dispatched the items the next business day and have arrived safely. I hope you enjoy your roof racks!

Posted 1 year ago

“Purchased a Thule Yepp Nexxt Mini New Momentum 12080112 via the online store, only to later receive an email from customer service team advising the product is discontinued. I was then offered the "updated" model and had to pay additonal costs, despite the fact I could have purchased the same model cheaper elsewhere during Black Friday sales. When I requested that Roof Racks Galore absorb the additional cost as a result of thier error, it was refused. Free shipping didn't apply despite the cost of the product exceeding $350.00.”

Helpful Report

Posted 1 year ago

Thanks for your feedback James, We rely on our suppliers to provide updates on product change including prices change and upgrades made. We unfortunately did not have this information prior to your purchase. We hope you are enjoying your new purchase regardless.

Posted 1 year ago

“Order 000095405 placed on 11/11. Despatch confirmed 13/11. Not received. Couriers Please uncontactable. Spoke with RRG twice, twice promised a follow up call. No call made/received by RRG to/by me. Cancelled plans this weekend b/c I can’t carry gear required without racks. By admission you’re aware CP are useless yet, I assume based on cost, you continue to freight with them. Frustrating to waste my time chasing up this far and now wasting everyone’s time as I feel compelled to waffle on here in response to your numerous ‘how did we do’ emails…”

Helpful Report

Posted 1 year ago

Thanks for your feedback Bowie! We understanding awaiting your item to arrive can be frustrating, we try and have as many courier options avaiable at all times to suit all our customer needs. I can see you have now received your Yakima set up.

Posted 1 year ago

“How can I review it if I don't have it?”

Helpful Report

Posted 1 year ago

Thanks for your review Justin! Sorry we couldn't assist with this item, hope you'll try us again in the future

Posted 1 year ago

“Purchased roof racks, only to be told a day later that the racks were not in stock and they wools be another 3-4 months before I could receive my item. After waiting nearly an entire business day for a response, I had to call and see if a different colour of the same racks were in stock, like the website said, I found out they were also not in stock. I wouldn’t have bought them in the first place if I knew none of the products I wanted were in stock.”

Helpful Report

Posted 1 year ago

Hi Tom, Our sincere apologies for the disappointment caused. Transparency is important at Roof Racks Galore, and therefore for any out-of-stock items we do prompt customers to 'Contact Support For Availability' as per the listing descriptions - to avoid any disappointment prior to orders being placed. We apologise as we were unable to improve this experience for you however, and we will take this into consideration for future reference. Thank you for your feedback.

Posted 1 year ago

“I called up the Cannington store to check stock locally before buying online. The employee obviously lacked knowledge regarding the product which they said they couldn't find in stock (despite the Osborne Park store indicating later that they actually did have stock). They were very unhelpful and unenthusiastic. When asked if the item was sold in pairs or individually, I was informed that they were individual so I purchased four online. When they arrived, they were in pairs so I've paid twice what I should have.”

Helpful Report

Posted 1 year ago

Hi Aaron, Thank you for your feedback. Our sincere apologies for the inconvenience with your order. We will endeavor to offer more training where required for our teams, so that we can provide you with a more pleasant experience with us in the future. We're happy to organise a return for the extra items if you wish. Please contact our web team at webstore@roofracksgalore.com.au if needed, so that we can sort this out for you. Thanks again for your feedback.

Posted 1 year ago

“Still have not received $400 worth of purchases?”

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Posted 1 year ago

Thanks for your Feedback Els! It seems your items were quickly dispatched after it was placed. I hope you are enjoying your Yakima set up!

Posted 1 year ago

“Advertised item which said ‘in stock’ then advised unavailable after I paid for the items.”

Helpful Report

Posted 1 year ago

“Charge a fortune for delivery ($228) and still takes ten days to reach metro Brisbane. Called up to chase, no return call.”

Helpful Report

Posted 1 year ago

“‘In stock’ obviously has very liberal application. It might be in stock somewhere on the globe but not in the store where it says it’s in stock. Even the store staff were annoyed with the online store system.”

Helpful Report

Posted 1 year ago

“Missing and damaged parts, late delivery, wrong sets of keys. Overall very dissatisfied with this purchase.”

Helpful Report

Posted 1 year ago

“I bought online and it’s been far from smooth. 2 weeks on still nothing.”

Helpful Report

Posted 1 year ago

Thanks for you feedback Sean, Sorry for the delay your order has suffered. I can see that your order was dispatched 3 days ago (10 days after purchase including 2 weekends) and should be arriving soon. I can also see that your 5 series platform has been upgraded to the new 6 series (only just released) due to an initial out-of-stock, caused by the 5 series not being discontinued in line with our warehouse running out of stock. The 6 series is a significant tech upgrade, likely worth the wait. Sorry again for the delay.

Posted 1 year ago

“No impressed. You sent me the review email before I had even received my purchase, and you are selling items you don't have in stock so I have been waiting for over 2 weeks for you to obtain and now it has been 4 days waiting in transit and it should have been sent and received in 24/48hrs...”

Helpful Report

Posted 1 year ago

Thanks for your message Amy, I understand your frustration. I was brought in on this issue yesterday. It's my understanding that your freight was temporarily lost by the courier and then delivered, not including all packages. We have re-sent the part which was lost in transit and are pursuing our courier for credit. I'm confident this will arrive in time for your weekend adventure. Sorry for the delay and thanks for your understanding.

Posted 1 year ago

“Honestly one of the worst experiences I've had from a customer service and communication perspective. The product is good but I would be buying it elsewhere next time.”

Helpful Report

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,387 reviews