Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,389 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You need to do some research on your freight. I’ve followed your site paid for the item I wanted plus the $250 in freight to receive an email advising that another $2919.50 additional in freight absolute joke. Suggest you talk to Northline or one of the other freight company’s”

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Posted 2 years ago

Thanks for your feedback... we were pretty surprised at the lack of freight options to East Arnhem land and the cost associated with freight. We took your feedback and frustration on board and were able to open a new freight channel and take care of another customer in Nhulunbuy only a few days later. We are happy that our Adelaide store was able to arrange this with your help and are thankful for your feedback as it has helped us develop our systems.

Posted 1 year ago

“Well after many calls and emails I am still waiting for my purchase. Order placed 9/4/23 now 20/5/23 and still waiting. Fantastic customer service”

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Posted 2 years ago

Hello Wayne, I'm certain this is little consolation but the explanation for your delay is that when the item was changed from a Click and Collect to a delivery it was mislabeled as a warehouse pickup when it was transferred back. Yesterday I adjusted this and we have express shipped it to you. I do apologise for the delay and the follow-up that has been required of you.

Posted 1 year ago

“When I get the items I will let you know. Hard to rate when no items as yet”

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Posted 2 years ago

“Terrible company to deal with, been well and truly stuffed around, I recommend taking your business else where.”

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Posted 2 years ago

I hope that our conversation has at least confirmed that we are committed to good service even when our couriers let us down. I do apologise for the confusion with your first order and that this one has not arrived in a timely manner. As mentioned I have raised this with our freight forwarder to avoid this situation in the future. If your package does not arrive by Wednesday let me know. I do apologise for the inconvenience it has already caused you. Thanks for your time today and your understanding.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,389 reviews