Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,461 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Part ordered 02/06/2023 - Premium paid for overnight shipment. 5 days later the part has not arrived. Tracking information shows 3 days in transit - still not received. Service Level = Zero Customer Carer = Zero”

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Posted 2 years ago

Thanks for your feedback.. When an item is ordered late on a Friday afternoon, there is a likely delay associated with the weekend. We hope that your item arrives to you shortly. It was picked up at 3:41 PM on Monday (we have limited control of when our couriers collect items). On last scan, it has arrived in Newcastle ( a short distance to it's regional destination) by Wednesday at 4:39AM and should arrive to your house tomorrow. I do understand your frustration with our shipping estimates and the service offered to you by Startrack (Auspost's express service). Thanks for your understanding I'll keep an eye on your order to make sure it arrives without further delay.

Posted 2 years ago

“How does one-day Express Delivery not arrive for 5 days? You didn't ship for three days after the order was placed - that's how. AND, you had the hide to charge almost double for this (lack of) service. If you can't do it, DON'T PROMISE THAT YOU CAN.”

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Posted 2 years ago

“Not happy, because I had to wait months to get my roof racks that I needed for work. 🤨”

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Posted 2 years ago

Thanks for your feedback Soririos, We understand your frustration. The product listing page lists this item as out of stock and to contact customer service to check availability. Unfortunately, CRUZ is shipped directly to our warehouse from Spain. We receive a few CRUZ orders per year. Unfortunately, if your order was not in the last shipment it will likely be in the next one, which would be "months away". We apoplogise that this item is not in stock at the time of your order. Thanks for your understanding while we get this item out to you.

Posted 2 years ago

“Terrible, website is so slow. take people's money then say no stock. Then blame it on 'technical clitch' will not be using nor recommending”

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Posted 2 years ago

Good morning Geoff; Thanks for your feedback about our website speeds. I'm sorry we could not provide your products in a timely manner, due to what my team advised as a "technical glitch". I'm proud that my team was able to be upfront in communicating the item's out-of-stock status with you, the day following your order and then able to apply adjustments and refund to your order. We aim to have an industry-leading website (which it is) and up-to-date listings. If we covered 15 or so items and interacted with each product page more regularly, it may not require a customer transaction to flag an issue. Due to the tens of thousands of items we carry our web speed is slightly impacted and we occasionally do not encounter items with incorrect listings, daily. I do greatly apologise for the inconvenience and disappointment it has caused you. Thanks again for your review.

Posted 2 years ago

“Missing rubber footing on 1 out of 4 rhino rack vortex legs Was not checked before shipping Also was left loose it box with no padding so it moved around during transit Asked for missing item to be sent express - it was not Missed out on using them for planned weekend trip and couldn’t use sky box Not a good experience”

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Posted 2 years ago

Thanks for your feedback Sean, I have taken it on board and taken action to avoid future disappointment. I have reviewed with the warehouse team that any items that are noticed to have been re-packaged be brought to me personally for comparison to parts lists. Unfortunately, this won't correct incorrectly packaged parts from the manufacturer, that does also happen. It is my understanding that my team has sorted the replacement parts for you already, I hope this resolution was satisfactory and timely. Thanks for your understanding that mistakes happen and I apologise for the inconvenience this has caused.

Posted 2 years ago

“I paid for express shipping on sunday, it said 24 hours. I still have not received my package.”

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Posted 2 years ago

Hello Brandon, We are aware that our listed shipping times aren't dynamically accurate on weekends and public holidays, such as this past weekend. I can see that your items are on for delivery today, I hope they arrive to you today and that the inconvenience caused by our local holiday in QLD is not significant. I do apologise that our system does not have the controls to make this experience better and appreciate your feedback and understanding.

Posted 2 years ago

“Racks ordered on the 26th April, apparently picked up by the dubious CP company. We are at 3rd May and still no delivery, have raised a complaint with Courier Please - parcel is lost in their system, no one knows anything further.”

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Posted 2 years ago

Hello Marcello, Thanks for your feedback, we're sorry that our couriers have let us both down. This has taken more time than we expect and we have raised this as an issue with our freight forwarder. I have just received notification that your items were delivered yesterday. Sorry again for the delay and for the inconvenience that it has caused.

Posted 2 years ago

“You need to do some research on your freight. I’ve followed your site paid for the item I wanted plus the $250 in freight to receive an email advising that another $2919.50 additional in freight absolute joke. Suggest you talk to Northline or one of the other freight company’s”

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Posted 2 years ago

Thanks for your feedback... we were pretty surprised at the lack of freight options to East Arnhem land and the cost associated with freight. We took your feedback and frustration on board and were able to open a new freight channel and take care of another customer in Nhulunbuy only a few days later. We are happy that our Adelaide store was able to arrange this with your help and are thankful for your feedback as it has helped us develop our systems.

Posted 2 years ago

“Well after many calls and emails I am still waiting for my purchase. Order placed 9/4/23 now 20/5/23 and still waiting. Fantastic customer service”

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Posted 2 years ago

Hello Wayne, I'm certain this is little consolation but the explanation for your delay is that when the item was changed from a Click and Collect to a delivery it was mislabeled as a warehouse pickup when it was transferred back. Yesterday I adjusted this and we have express shipped it to you. I do apologise for the delay and the follow-up that has been required of you.

Posted 2 years ago

“When I get the items I will let you know. Hard to rate when no items as yet”

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Posted 2 years ago

“Terrible company to deal with, been well and truly stuffed around, I recommend taking your business else where.”

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Posted 2 years ago

I hope that our conversation has at least confirmed that we are committed to good service even when our couriers let us down. I do apologise for the confusion with your first order and that this one has not arrived in a timely manner. As mentioned I have raised this with our freight forwarder to avoid this situation in the future. If your package does not arrive by Wednesday let me know. I do apologise for the inconvenience it has already caused you. Thanks for your time today and your understanding.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,461 reviews