Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,461 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received $400 worth of purchases?”

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Posted 1 year ago

Thanks for your Feedback Els! It seems your items were quickly dispatched after it was placed. I hope you are enjoying your Yakima set up!

Posted 1 year ago

“Advertised item which said ‘in stock’ then advised unavailable after I paid for the items.”

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Posted 1 year ago

“Charge a fortune for delivery ($228) and still takes ten days to reach metro Brisbane. Called up to chase, no return call.”

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Posted 1 year ago

“‘In stock’ obviously has very liberal application. It might be in stock somewhere on the globe but not in the store where it says it’s in stock. Even the store staff were annoyed with the online store system.”

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Posted 1 year ago

“Missing and damaged parts, late delivery, wrong sets of keys. Overall very dissatisfied with this purchase.”

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Posted 1 year ago

“I bought online and it’s been far from smooth. 2 weeks on still nothing.”

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Posted 1 year ago

Thanks for you feedback Sean, Sorry for the delay your order has suffered. I can see that your order was dispatched 3 days ago (10 days after purchase including 2 weekends) and should be arriving soon. I can also see that your 5 series platform has been upgraded to the new 6 series (only just released) due to an initial out-of-stock, caused by the 5 series not being discontinued in line with our warehouse running out of stock. The 6 series is a significant tech upgrade, likely worth the wait. Sorry again for the delay.

Posted 1 year ago

“No impressed. You sent me the review email before I had even received my purchase, and you are selling items you don't have in stock so I have been waiting for over 2 weeks for you to obtain and now it has been 4 days waiting in transit and it should have been sent and received in 24/48hrs...”

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Posted 1 year ago

Thanks for your message Amy, I understand your frustration. I was brought in on this issue yesterday. It's my understanding that your freight was temporarily lost by the courier and then delivered, not including all packages. We have re-sent the part which was lost in transit and are pursuing our courier for credit. I'm confident this will arrive in time for your weekend adventure. Sorry for the delay and thanks for your understanding.

Posted 1 year ago

“Honestly one of the worst experiences I've had from a customer service and communication perspective. The product is good but I would be buying it elsewhere next time.”

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Posted 1 year ago

“The North Lakes store has not received my order as yet and I have not received any notification about the item I have ordered.”

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Posted 1 year ago

Thanks for your review Shane. Earlier this week we had a programming glitch in the webstore affecting click and collects. We thought it was affecting 2 locations only, obviously this was not the case. Thanks for bringing this to our attention. We have corrected the programming error and I have dispatched your items to Northlakes in the local van run today. You should receive a call from the guys at Northlakes when the items arrive. Sorry for any inconvenience this delay has caused you. Thanks again for bringing this broader issue to our attention.

Posted 1 year ago

“I don't think they're reliable because they are never going to contact you regarding your order. I bought rood racks online but they never contact me untill I contact them. This is my first ever published from them. I'm not going to contact them again.”

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Posted 1 year ago

“Still no dispatch on my items 6 days later”

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Posted 1 year ago

“Time frames were way out. Even if they had it in store it would not arrive on time. 6 weeks!”

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Posted 1 year ago

“I ordered an item online because it was unavailable in store. The item showed as available online and the order went through. Then o received an email saying that the item would need to be ordered and it would be a 7-10 day wait. I initially chose RRG because of good experiences in the past and even paid a higher price than other sites. Very disappointed in this experience. I have now ordered from another supplier.”

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Posted 1 year ago

Thanks for your feedback Brendan, I looked into your order. The contact you received from my team would have been related to our ability to secure the item faster from our distributor than from the store that had it in stock in Adelaide. We have expressed your wait time to be 7-10 days (as a standard) to save you the future disappointment of courier delays beyond our control. Happy to hear you have been able to source the parts despite this and sorry that we could not dispatch your items in a more timely manner. Thanks for your understanding

Posted 1 year ago

“Charged extra to get the item quicker and was not delivered within the processed time frame.Very disappointed will not be returning the item as I have purchased it from somewhere else.”

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Posted 1 year ago

Thanks for your feedback, We apologise for the inconvenience this has caused you.

Posted 1 year ago

“Order took nearly a month to be delivered when was marked in stock at checkout, an initial email about a delay, then only updated when prompted, only to be told they had no idea when it would ship. Day before it shipped was told there was no update and they didn't know when it would ship.”

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Posted 1 year ago

Thanks for your feedback Graeme. I'm glad that your item has arrived, even after an inconvenient delay. Looking into this I'm a bit surprised to see this delay from one of our major suppliers. I am disappointed this inefficacy has come at the expense of your good experience with Roof Racks Galore. I will address this communication and follow up breakdown with my team, thanks again for your feedback.

Posted 1 year ago

“Website said free delivery but once I'd placed order I received a call asking me to pay for half of the freight cost as it was too much for them. It then took several weeks for them to get product in. When I followed up I was told it wasn't available for another three months. I called and spoke to someone and they looked into it. It turns out no one had ordered the product and it was actually available from the manufacturer. Misleading advertising on the freight and pretty hopeless back office. Would find somewhere else to buy next time.”

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Posted 1 year ago

Thanks for your feedback, Sorry for the inconvenience this delay has caused you. Sometimes bulky items to some postcodes incur additional freight charges, this is clearly listed in our terms. The business day following your transaction, my team contacted you to advise of extra freight charges and out-of-stock items. This order was further delayed by: delayed communication back to us and a required follow-up and a delay with the supplier dispatching this item, with other orders (possibly what you were communicated as the missed order). Your order was dispatched on the day following its receipt to our warehouse. I have used this feedback to develop my team and save future customers similar frustrations. Sorry for the inconvenience caused.

Posted 1 year ago

“Ordered an item online. Says in stock. 1 day delivery. Called up the follow day just to see if I could track item to be home. Only to be told they no longer have the item. And it has been discontinued. Item still for sale online even thou they don’t have. Possibly don’t have it cause it’s on sale as well. Staff were unhelpful at call centre. Don’t think I’d shop there again.”

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Posted 1 year ago

Thanks for your feedback Scott, I'm sorry that your order has been caught up in Thule's discontinuation of this item. Unfortunately, we become aware of discontinuations on occasion when we are unable to fill a customer's order. We would prefer if this information came from our suppliers although, down the line, it is probable they become aware of out of stocks on an end-of-life product when unable to fill our orders. This is no excuse for unhelpful staff I will address this with my team and thank you for your feedback to pass along. Sorry for the inconvenience caused by this discontinuation.

Posted 1 year ago

“They didn't deliver my roof rack in time and until now anyone has solved my problem.”

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Posted 2 years ago

Thanks for your review Davi, As listed on our website and communicated to you via a few emails, the item you ordered is not in stock. As is our procedure, you were contacted to inform you of an extended wait time while the items are ordered in. After 3 one line replies, one of my representatives attempted to call you (unfortunately, they were unable to reach you). They will continue to try to reach you. We have been upfront on the item page, at checkout and after your order that an extended wait time would be expected. Unfortunately, your racks are unlikely to reach you in 3 days. We understand that you may require a refund to source elsewhere and are happy to do this. Ideally, we'd get in contact with you to confirm before doing this. Thanks again for your review.

Posted 2 years ago

“Poor customer service. Received the package to find it damaged. Waited 1 month for it. Not happy”

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Posted 2 years ago

“Click bait marketing if roof racks they do not even have in stock. Wasted my time”

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Posted 2 years ago

Thanks for your review... We apologise that the items you ordered were not the correct items. I'm not sure where you felt baited, the items ordered never would have fit your Tesla, unfortunately. Our representative has offered you a roof bar system that would have fit. As this substitution is not to your satisfaction, we have issued you a refund. We are sorry for the waste of time this order has created for you and hope it has not caused too much inconvenience. Thanks again for your review.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,461 reviews