Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.27

4.3 Rating 1,540 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“you pester me to provide feedback before the product even arrives”

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Posted 1 year ago

Good Morning Mark, This reveiw is about your purchasing experience with us. I can see we dispatched the items the next business day and have arrived safely. I hope you enjoy your roof racks!

Posted 1 year ago

“Purchased a Thule Yepp Nexxt Mini New Momentum 12080112 via the online store, only to later receive an email from customer service team advising the product is discontinued. I was then offered the "updated" model and had to pay additonal costs, despite the fact I could have purchased the same model cheaper elsewhere during Black Friday sales. When I requested that Roof Racks Galore absorb the additional cost as a result of thier error, it was refused. Free shipping didn't apply despite the cost of the product exceeding $350.00.”

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Posted 1 year ago

Thanks for your feedback James, We rely on our suppliers to provide updates on product change including prices change and upgrades made. We unfortunately did not have this information prior to your purchase. We hope you are enjoying your new purchase regardless.

Posted 1 year ago

“Order 000095405 placed on 11/11. Despatch confirmed 13/11. Not received. Couriers Please uncontactable. Spoke with RRG twice, twice promised a follow up call. No call made/received by RRG to/by me. Cancelled plans this weekend b/c I can’t carry gear required without racks. By admission you’re aware CP are useless yet, I assume based on cost, you continue to freight with them. Frustrating to waste my time chasing up this far and now wasting everyone’s time as I feel compelled to waffle on here in response to your numerous ‘how did we do’ emails…”

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Posted 1 year ago

Thanks for your feedback Bowie! We understanding awaiting your item to arrive can be frustrating, we try and have as many courier options avaiable at all times to suit all our customer needs. I can see you have now received your Yakima set up.

Posted 1 year ago

“How can I review it if I don't have it?”

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Posted 1 year ago

Thanks for your review Justin! Sorry we couldn't assist with this item, hope you'll try us again in the future

Posted 1 year ago

“Purchased roof racks, only to be told a day later that the racks were not in stock and they wools be another 3-4 months before I could receive my item. After waiting nearly an entire business day for a response, I had to call and see if a different colour of the same racks were in stock, like the website said, I found out they were also not in stock. I wouldn’t have bought them in the first place if I knew none of the products I wanted were in stock.”

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Posted 1 year ago

Hi Tom, Our sincere apologies for the disappointment caused. Transparency is important at Roof Racks Galore, and therefore for any out-of-stock items we do prompt customers to 'Contact Support For Availability' as per the listing descriptions - to avoid any disappointment prior to orders being placed. We apologise as we were unable to improve this experience for you however, and we will take this into consideration for future reference. Thank you for your feedback.

Posted 1 year ago

“I called up the Cannington store to check stock locally before buying online. The employee obviously lacked knowledge regarding the product which they said they couldn't find in stock (despite the Osborne Park store indicating later that they actually did have stock). They were very unhelpful and unenthusiastic. When asked if the item was sold in pairs or individually, I was informed that they were individual so I purchased four online. When they arrived, they were in pairs so I've paid twice what I should have.”

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Posted 1 year ago

Hi Aaron, Thank you for your feedback. Our sincere apologies for the inconvenience with your order. We will endeavor to offer more training where required for our teams, so that we can provide you with a more pleasant experience with us in the future. We're happy to organise a return for the extra items if you wish. Please contact our web team at webstore@roofracksgalore.com.au if needed, so that we can sort this out for you. Thanks again for your feedback.

Posted 1 year ago

“Still have not received $400 worth of purchases?”

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Posted 1 year ago

Thanks for your Feedback Els! It seems your items were quickly dispatched after it was placed. I hope you are enjoying your Yakima set up!

Posted 1 year ago

“Advertised item which said ‘in stock’ then advised unavailable after I paid for the items.”

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Posted 1 year ago

“Charge a fortune for delivery ($228) and still takes ten days to reach metro Brisbane. Called up to chase, no return call.”

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Posted 1 year ago

“‘In stock’ obviously has very liberal application. It might be in stock somewhere on the globe but not in the store where it says it’s in stock. Even the store staff were annoyed with the online store system.”

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Posted 1 year ago

“Missing and damaged parts, late delivery, wrong sets of keys. Overall very dissatisfied with this purchase.”

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Posted 1 year ago

“I bought online and it’s been far from smooth. 2 weeks on still nothing.”

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Posted 1 year ago

Thanks for you feedback Sean, Sorry for the delay your order has suffered. I can see that your order was dispatched 3 days ago (10 days after purchase including 2 weekends) and should be arriving soon. I can also see that your 5 series platform has been upgraded to the new 6 series (only just released) due to an initial out-of-stock, caused by the 5 series not being discontinued in line with our warehouse running out of stock. The 6 series is a significant tech upgrade, likely worth the wait. Sorry again for the delay.

Posted 1 year ago

“No impressed. You sent me the review email before I had even received my purchase, and you are selling items you don't have in stock so I have been waiting for over 2 weeks for you to obtain and now it has been 4 days waiting in transit and it should have been sent and received in 24/48hrs...”

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Posted 1 year ago

Thanks for your message Amy, I understand your frustration. I was brought in on this issue yesterday. It's my understanding that your freight was temporarily lost by the courier and then delivered, not including all packages. We have re-sent the part which was lost in transit and are pursuing our courier for credit. I'm confident this will arrive in time for your weekend adventure. Sorry for the delay and thanks for your understanding.

Posted 1 year ago

“Honestly one of the worst experiences I've had from a customer service and communication perspective. The product is good but I would be buying it elsewhere next time.”

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Posted 1 year ago

“The North Lakes store has not received my order as yet and I have not received any notification about the item I have ordered.”

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Posted 2 years ago

Thanks for your review Shane. Earlier this week we had a programming glitch in the webstore affecting click and collects. We thought it was affecting 2 locations only, obviously this was not the case. Thanks for bringing this to our attention. We have corrected the programming error and I have dispatched your items to Northlakes in the local van run today. You should receive a call from the guys at Northlakes when the items arrive. Sorry for any inconvenience this delay has caused you. Thanks again for bringing this broader issue to our attention.

Posted 2 years ago

“I don't think they're reliable because they are never going to contact you regarding your order. I bought rood racks online but they never contact me untill I contact them. This is my first ever published from them. I'm not going to contact them again.”

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Posted 2 years ago

“Still no dispatch on my items 6 days later”

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Posted 2 years ago

“Time frames were way out. Even if they had it in store it would not arrive on time. 6 weeks!”

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Posted 2 years ago

“I ordered an item online because it was unavailable in store. The item showed as available online and the order went through. Then o received an email saying that the item would need to be ordered and it would be a 7-10 day wait. I initially chose RRG because of good experiences in the past and even paid a higher price than other sites. Very disappointed in this experience. I have now ordered from another supplier.”

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Posted 2 years ago

Thanks for your feedback Brendan, I looked into your order. The contact you received from my team would have been related to our ability to secure the item faster from our distributor than from the store that had it in stock in Adelaide. We have expressed your wait time to be 7-10 days (as a standard) to save you the future disappointment of courier delays beyond our control. Happy to hear you have been able to source the parts despite this and sorry that we could not dispatch your items in a more timely manner. Thanks for your understanding

Posted 2 years ago

“Charged extra to get the item quicker and was not delivered within the processed time frame.Very disappointed will not be returning the item as I have purchased it from somewhere else.”

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Posted 2 years ago

Thanks for your feedback, We apologise for the inconvenience this has caused you.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,540 reviews