Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.32

4.3 Rating 1,968 Reviews

82 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

Visit Website

Write Your review

Tell us how Roof Racks Galore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered ski racks and paid 1 business day delivery, they arrived 6 business days later with an explanation that the courier couldnt fit them on the truck!”

Helpful Report

Posted 1 year ago

“I asked the store man to hold everything for me until I pick it up the next day as Im a 40min drive. away. The guy said “sure that’s fine” but when I got there the next day the item was sold and it was a complete waste of my time. A damn bloody lier and will not be coming back for anything else”

Helpful Report

Posted 1 year ago

“Haven’t received the package because you make a mistake”

Helpful Report

Posted 1 year ago

“Unfortunately I normally rate your service as 5 star, however this time around (000153006) I am very disappointed ☹️ and yet I still haven’t my order, which I paid for on the 23rd of May Kind Regards”

Helpful Report

Posted 1 year ago

“Tracking is hopeless. Due on a Thursday. On board for delivery on a Friday. Not received… and it’s Monday night. Wish they’d use Aus Post or StarTrack instead.”

Helpful Report

Posted 1 year ago

“Not good should have never tried a new company”

Helpful Report

Posted 1 year ago

“It took close to 2 weeks to ship item. No response to my queries. Very poor service.”

Helpful Report

Posted 1 year ago

“Purchased a flat bed rack only to find an attachment product manufactured by the same parent company and sold in the store were incompatible. Roof Rack Galore’s solution was to sell me $80 extra hardware. Basically needed two rack-specific anchors. Any decent retailer would offer up the anchors no doubt worth a couple of bucks. But not Roof Racks Galore. Arguing the point to fleece another $80 and sell a minimum of 8 anchors. Terrible customer service and the same hardware was $59 bucks 200 metres down the road. What’s more, the racks at the other store were $200 bucks cheaper and fitting was half the price. Lesson learned, avoid Roof Racks Galore and shop around.”

Helpful Report

Posted 1 year ago

“After market attachments no longer able to be fitted without switching out the included bolts for Rhino Rack half plastic $10 fixings. The platform racks no longer have wider slots at the end of panels to allow entry of most attachments (ie Maxtrax attachments). They do not even allow attachment of Maxtrax brand attachment brackets despite Maxtrax and Rhino Rack being owned by the same parent company. What a rip off!!”

Helpful Report

Posted 1 year ago

“I wanted to add more items to my order, the customer service person took two days to get back to me, then lied about it being dispatched. Ultimately I could not add the items to the order. This does not need to be posted publicly.”

Helpful Report

Posted 1 year ago

“Still haven't received the roof racks after 11 days. Got a message yesterday of Futile delivery when there was 4 people in the house. Knock?”

Helpful Report

Posted 1 year ago

“Until now im still waiting for the item i purchased”

Helpful Report

Posted 1 year ago

“Product not received after 7 days. 3 days delivery claimed on website.”

Helpful Report

Posted 1 year ago

“I am still waiting for my delivery. I was advisd that delivey was attempted - despite someone being at home - and I now have no idea where my delivery is at.”

Helpful Report

Posted 1 year ago

“Be warned! They do not honor warranty! Fitted a known faulty set of roof racks. Been fobbed off, contact the manufacturer. I can't contact the manufacturer. Under Australian Consumer Law it's the retailer not the consumer.”

Helpful Report

Posted 1 year ago

“Been over a month and still haven’t received my items”

Helpful Report

Posted 1 year ago

“Showed up missing pieces”

Helpful Report

Posted 1 year ago

“Terrible service, quoted delivery time of 1 day. 4 business days later the item doesn’t even appear to have been collected. There is no phone number provided for customer support, only an email to which no response has been given”

Helpful Report

Posted 1 year ago

“I ordered an item listed as in stock online, however they didn’t have stock and they had to order the item which meant a 10 business day wait. Although this was the case they were listed as in stock on the website after my order. I notified them and they still listed the item as in stock. Once I received the order they packed the wrong parts. I have waited for almost 3 weeks for my order and now I need to organise the correct parts to be sent. Very disappointing service. I will be writing to Yakima about the distribution of their products.”

Helpful Report

Posted 1 year ago

“Have brought a roof top bag from . Have heard nothing from you not sure if you have sent it or not nothing at all bit poor really.”

Helpful Report

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,968 reviews