Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.26

4.3 Rating 1,461 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I post an honest 1-star review on 7 June 2024 and got email advice it was posted. Yet 10-days later it still does show. I have also been told by the company that the Customer Feedback shows almost instantly. To me this raises concerns for the integrity of the system. The initial review related to the purchase of an item in which they said had free postage. Then after the sale they reneged on the free postage and tried applying a $68 cost. They are still advertising the item with free postage, I believe this is Bait Advertising - "an advertising practice, now illegal in Australia, in which attractive, low-priced goods, few or any of which are actually in stock, are advertised to attract purchasers to a store or selling place" (Google).”

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Posted 1 year ago

Thanks for your reviews. We allow all reviews to be shown and try and rectify all circumstances to the best of our ability. As mentioned previously, we reached out in this circumstance as a last resort and tried to work with you in coming to a resolution. We hope you understand.

Posted 11 months ago

“I ordered the item on Wednesday and paid for overnight delivery. I live 90km from Adelaide CBD and going on previous experience, overnight means the day after "next day delivery". It did not arrive on Friday. Tracking indicated that it was in transit - last report 18:20. It is a public holiday on Monday so earliest will be Tuesday I hope. This is maybe a criticism of the delivery company and not the supply company. As I haven't recieved the item yet, I can't comment on the quality of the product”

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Posted 1 year ago

Sorry to hear this happened with your order! We have passed your feedback along!

Posted 11 months ago

“We ordered and paid for a product with free deliver and 7-10 days delivery. The next day we received an email to say the delivery would be 3-4 weeks and the freight will cost them $136 and we would have to pay half or change to click and collect. We suggested we could click and collect and incur the time and fuel cost (100kms round trip) but asked if they would compensate us with a discount or store credit for the value we are saving them. They refused. This is unconscionable business practise and we will never use them again.”

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Posted 1 year ago

Thanks for your feedback Timothy, we understand it can be incredibly frustrating. We only reach out in times like this as a last resort and try every other avenue before having to reach out to you with this news.

Posted 11 months ago

“Part was not sent on time so was no use to me. Couriers please are completley usless as a freight company, lost the parcel for a few days and then just left it in a very public space. Will not be dealing with these guys again.”

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Posted 1 year ago

Thanks for providing that insight on your freight experience John, we've passed this feedback along. Were constantly trying to improve our service and the freight options we provide customers.

Posted 1 year ago

“I bought Thule Freeride 532 Twinpack. and received this message after two days: "your order has come through to us as an “Additional Freight” query in which we have been quoted $100 to have your order shipped. This quote does unfortunately exceed our capacity to offer free shipping in this instance.This cost is reflective of your order being sent from our Queensland warehouse. If you do wish to have your items sent, we will need to request a $100 freight charge from your end." No words! order canceled.”

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Posted 1 year ago

We understand your frustration, Ben. We don't take making this decision lightly and only reach out as a last resort. This freight cost was due to the size and distance required to travel. We are constantly looking for ways to improve our service and hope you may give us another go in the future.

Posted 1 year ago

“Near enough is not good enough for the delivery of the roof rack. It was left on the side of the driveway 90metres from the house. The driveway is sealed and 5metres wide. With turnaround large enough for long traytop trucks and a crane truck to deliver a 6m container. No security where it was dumped. Del. Service has been the worst experienced”

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Posted 1 year ago

Sorry to hear about your freight experience Arnold! We have passed along this feedback to the courier company. Your feedback guides our ongoing efforts to enhance our services.

Posted 1 year ago

“Selected free shippping when i placed order. A few days later asked to cover shipping costs on already placed order, reluctently payed, Have never been proveded with a tracking number or despach confimation.”

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Posted 1 year ago

Thank for your feedback Larry. I can this has now been delivered to your house.

Posted 1 year ago

“Package arrived with box completely ripped open due to pathetic loading of package on truck, main platform partially fallen out of box and has some small scratches on it, smaller box containing brackets fallen out of main box and relised when checking condition of rack there is one box containg two pivots is missing. Another box containg two pivots was torn open and has two brackets missing. Very disappointed and I will be contacting Roof Racks Galore to pickup and supply new rack.”

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Posted 1 year ago

Thank you for providing this insight Joe. It looks like the team is already in communication with you to get this sorted. It is a part of our Quality Control process that we would only dispatch items that are in saleable condition. This includes the structural integrity of the box. Were sorry to hear this has happened to you and hope to have this resolved shortly.

Posted 1 year ago

“Yet to receive delivery”

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Posted 1 year ago

Hi Matt! Were sorry to hear this! We have opened a case on your behalf and hope to hear back soon. I have reached out via email.Thank yo

Posted 1 year ago

“Placed order 20/3 express post. Left for holiday 2/4 without order. Wasn't able to take bikes on the holiday”

Helpful Report

Posted 1 year ago

Were sorry to hear you had this experience Jeef. I have looked into your order status and it seems that unfortunately due to a stock error, your order was allocated incorrectly - therefore not prompting for this to be dispatched. We apologise as this was not picked up earlier, and have raised this with our system architects to avoid this in future.

Posted 1 year ago

“I’m sure the product will be great once I receive it.. if I ever receive it. Choosing to partner with a poorly rated freight forwarding agent is not wise. When calling for support I get nothing but we will raise a case and call you back.. but the team at roof racks never do. I’m very disappointed”

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Posted 1 year ago

Thanks for providing this insight Quintin, weve passed along this feedback to the freight company. We try and partner with as many suitable freight companies as possible. It is standard procedure to open a case/raise a query with the freight company to gain insight into the delivery status, ETA and etc. This procedure is mostly timely, however, varies from freight company to freight company and seasonal increase to freight.

Posted 1 year ago

“I hope the products are okay. This rating is for the delivery service. Star track provide no indication that the parcel is about to arrive. Then, if no one is home, it doesn't get dropped off at the nearest Auspost....it gets taken back to the airport and I had to call them to reschedule. Which was 4 days later! And there's no guarantee that I'll get it on that day either, because they don't provide any ETA other than the 8hr, 9-5 window. So unbelievably poor given the automated notifications that other couriers provide.”

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Posted 1 year ago

We are sorry you had this experience with the courier Dan, we understand this must have been very frustrating. We're glad to see your items have been delivered.

Posted 1 year ago

“I ordered a childs bike seat (Thule Yepp 2 Maxi Black) from this company on sale for $239.20. They advertised Free Shipping with 3 day delivery to Sydney metro. The next day I recieved an email saying that the product is out of stock and will take 2 weeks to deliver AND (this is the kicker)... "your order has come through to us as an “Additional Freight” query in which we have been quoted $73 to have your order shipped. This quote does unfortunately exceed our capacity to offer free shipping in this instance.This cost is reflective of your order being sent from our Queensland warehouse. If you do wish to have your items sent, we will need to request a $73 freight charge from your end." I honestly thought it was a joke initially but they are serious. They take orders advertising free freight and then contact you after asking for money to recieve your order. If it's not a scam it's very close to one. Buyer beware!”

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Posted 1 year ago

We understand your frustration, Brett! We try to be as flexible and accommodating as possible. Reaching out with an additional freight request is not something we do lightly and take customer service very seriously. We hope to have this improved as soon as possible.

Posted 1 year ago

“I cant say much about the product as I haven't received it yet but your delivery times are ridiculous. Iv ordered products from interstate after ordering my rack and they have turned up, hoping the product quality makes up for this.”

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Posted 1 year ago

Thanks for your feedback Matt! Were sorry you had this experience with the courier, we have passed this feedback along and hope you try us again in future!

Posted 1 year ago

“I ordered in April of 2023. Completely forgot about it. I received tracking in March of 2024... delivery shortly there after. Only 11 months to pack...two days to deliver. Zero correspondence from anyone at RRG.”

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Posted 1 year ago

Good Morning Oliver! We sincerely apologize for the significant delay in your order and communications to you. We have taken this feedback and looking into improving this process. We hope to never have this happen again.

Posted 1 year ago

“I am very unhappy. I ordered Front Runner Pro Water Tank 10 Jan 24. But still.. I rang several times. Whenever I rang, a staff said I will check...”

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Posted 1 year ago

Good Morning Soo, I apologize you are experiencing this delay. I have reached out to you via email. Thank you

Posted 1 year ago

“I ordered this over a month ago and has only just been shipped bloody ridiculous”

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Posted 1 year ago

Thanks for your feedback Mccall! We emailed you on the 05/02/2024 and 06/02/2024 explaining the delay in your order due to an out-of-stock item. Were glad to hear you have your item now.

Posted 1 year ago

“Haven’t received product so can’t comment on it. However there web site states 1 day delivery. Been 5 days still no sign of it. Contacted them said it had been dispatched then contacted courier said they were picking up day after so who knows where my racks are.”

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Posted 1 year ago

Thank you for your feedback, we have asked the freight company for further updates on this tracking, it seems this on for delivery today. We apologies for the delay.

Posted 1 year ago

“Zero communication, 4 months late”

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Posted 1 year ago

Thanks for your feedback Troy, we apologise you received responses outside of our standard 24-48 hour window. The December Period sales were at an unprecedented level due to it being a post-merge and some orders had longer wait times due to stock challenges from suppliers nationally. Were glad to hear you have received your roof racks now.

Posted 1 year ago

“I ordered 2 number of Yakima SKS lock barrels and 1 number of Thule N147 lock barrel. But instead of N147 lock barrel you have provided me with a N 147 key”

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Posted 1 year ago

We apologize for any inconvenience. Your feedback is taken seriously, and we're actively working on resolving the issues raised. I have sent you a replacement, this should be at your door within a week.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,461 reviews