Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.25

4.3 Rating 1,387 Reviews

80 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yet to receive delivery”

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Posted 1 year ago

Hi Matt! Were sorry to hear this! We have opened a case on your behalf and hope to hear back soon. I have reached out via email.Thank yo

Posted 1 year ago

“Placed order 20/3 express post. Left for holiday 2/4 without order. Wasn't able to take bikes on the holiday”

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Posted 1 year ago

Were sorry to hear you had this experience Jeef. I have looked into your order status and it seems that unfortunately due to a stock error, your order was allocated incorrectly - therefore not prompting for this to be dispatched. We apologise as this was not picked up earlier, and have raised this with our system architects to avoid this in future.

Posted 1 year ago

“I’m sure the product will be great once I receive it.. if I ever receive it. Choosing to partner with a poorly rated freight forwarding agent is not wise. When calling for support I get nothing but we will raise a case and call you back.. but the team at roof racks never do. I’m very disappointed”

Helpful Report

Posted 1 year ago

Thanks for providing this insight Quintin, weve passed along this feedback to the freight company. We try and partner with as many suitable freight companies as possible. It is standard procedure to open a case/raise a query with the freight company to gain insight into the delivery status, ETA and etc. This procedure is mostly timely, however, varies from freight company to freight company and seasonal increase to freight.

Posted 1 year ago

“I hope the products are okay. This rating is for the delivery service. Star track provide no indication that the parcel is about to arrive. Then, if no one is home, it doesn't get dropped off at the nearest Auspost....it gets taken back to the airport and I had to call them to reschedule. Which was 4 days later! And there's no guarantee that I'll get it on that day either, because they don't provide any ETA other than the 8hr, 9-5 window. So unbelievably poor given the automated notifications that other couriers provide.”

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Posted 1 year ago

We are sorry you had this experience with the courier Dan, we understand this must have been very frustrating. We're glad to see your items have been delivered.

Posted 1 year ago

“I ordered a childs bike seat (Thule Yepp 2 Maxi Black) from this company on sale for $239.20. They advertised Free Shipping with 3 day delivery to Sydney metro. The next day I recieved an email saying that the product is out of stock and will take 2 weeks to deliver AND (this is the kicker)... "your order has come through to us as an “Additional Freight” query in which we have been quoted $73 to have your order shipped. This quote does unfortunately exceed our capacity to offer free shipping in this instance.This cost is reflective of your order being sent from our Queensland warehouse. If you do wish to have your items sent, we will need to request a $73 freight charge from your end." I honestly thought it was a joke initially but they are serious. They take orders advertising free freight and then contact you after asking for money to recieve your order. If it's not a scam it's very close to one. Buyer beware!”

Helpful Report

Posted 1 year ago

We understand your frustration, Brett! We try to be as flexible and accommodating as possible. Reaching out with an additional freight request is not something we do lightly and take customer service very seriously. We hope to have this improved as soon as possible.

Posted 1 year ago

“I cant say much about the product as I haven't received it yet but your delivery times are ridiculous. Iv ordered products from interstate after ordering my rack and they have turned up, hoping the product quality makes up for this.”

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Posted 1 year ago

Thanks for your feedback Matt! Were sorry you had this experience with the courier, we have passed this feedback along and hope you try us again in future!

Posted 1 year ago

“I ordered in April of 2023. Completely forgot about it. I received tracking in March of 2024... delivery shortly there after. Only 11 months to pack...two days to deliver. Zero correspondence from anyone at RRG.”

Helpful Report

Posted 1 year ago

Good Morning Oliver! We sincerely apologize for the significant delay in your order and communications to you. We have taken this feedback and looking into improving this process. We hope to never have this happen again.

Posted 1 year ago

“I am very unhappy. I ordered Front Runner Pro Water Tank 10 Jan 24. But still.. I rang several times. Whenever I rang, a staff said I will check...”

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Posted 1 year ago

Good Morning Soo, I apologize you are experiencing this delay. I have reached out to you via email. Thank you

Posted 1 year ago

“I ordered this over a month ago and has only just been shipped bloody ridiculous”

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Posted 1 year ago

Thanks for your feedback Mccall! We emailed you on the 05/02/2024 and 06/02/2024 explaining the delay in your order due to an out-of-stock item. Were glad to hear you have your item now.

Posted 1 year ago

“Haven’t received product so can’t comment on it. However there web site states 1 day delivery. Been 5 days still no sign of it. Contacted them said it had been dispatched then contacted courier said they were picking up day after so who knows where my racks are.”

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Posted 1 year ago

Thank you for your feedback, we have asked the freight company for further updates on this tracking, it seems this on for delivery today. We apologies for the delay.

Posted 1 year ago

“Zero communication, 4 months late”

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Posted 1 year ago

Thanks for your feedback Troy, we apologise you received responses outside of our standard 24-48 hour window. The December Period sales were at an unprecedented level due to it being a post-merge and some orders had longer wait times due to stock challenges from suppliers nationally. Were glad to hear you have received your roof racks now.

Posted 1 year ago

“I ordered 2 number of Yakima SKS lock barrels and 1 number of Thule N147 lock barrel. But instead of N147 lock barrel you have provided me with a N 147 key”

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Posted 1 year ago

We apologize for any inconvenience. Your feedback is taken seriously, and we're actively working on resolving the issues raised. I have sent you a replacement, this should be at your door within a week.

Posted 1 year ago

“Order Rhino Rack Vortex Bar system. Which was meant to include VA Rubber Strips. However o Rubber strips were included in any of the boxes.”

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Posted 1 year ago

Hi Dominic, I will reach out to you via email - you can locate the vortex strips inside the bars themselves.

Posted 1 year ago

“My experience was terrible. I ordered an item that your website stated as 'in stock' and paid for express delivery due to the urgency of needing the item only to find out it was an item that needed to be ordered in and typical time frames were 7 to 10 days. An item I was expecting to receive in a few days took nearly a month. If an item is not in the warehouse ready to ship it should not be noted as 'in stock'”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Still waiting”

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Posted 1 year ago

We're sorry to hear about your less-than-ideal experience. This delivery took far longer than what we would typically expect. I hope you are enjoying your item . Your feedback guides our ongoing efforts to enhance our services.

Posted 1 year ago

“1st of all you got my name wrong and 2nd you have not deliver to the right address”

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Posted 1 year ago

We value your feedback and apologize for any frustration caused. Rest assured, we're using your insights to refine our services.

Posted 1 year ago

“terrible online purchase experience. paid for express 2 day postage, and 7 days later the item has only just been collected by the courier, and expected in 6 more days! Express??!! lots of excuses and pomises from RRG of no value or use.”

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Posted 1 year ago

Apologies for falling short of your expectations. We appreciate your input and are taking steps to ensure a better experience in the future.

Posted 1 year ago

“Ordered Bike Rack Online 17 November 2023...Still waiting for it No communication”

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Posted 1 year ago

We value your feedback and apologize for any frustration caused. I have reached out to you via email.

Posted 1 year ago

“Extremely poor experience multiple times. Went in to the Mitcham store where the website said an item was in stock. It wasn’t. Emailed same day to ask about the item. Ignored. Ordered the item from the website. Day it is a due is today, no tracking or item. Emailed to ask about it. Ignored as well. Shame on me for giving them 4 chances to provide any level of service I guess.”

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Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

“I ordered the roof racks on 29th November and went on holidays expecting they would be delivered to my business while i was away. They were eventually delivered on Friday 22nd December. The website gave an estimated delivery time of four days.”

Helpful Report

Posted 1 year ago

We're sorry to hear about your disappointment. Rest assured, we're taking steps to enhance our services based on your feedback.

Posted 1 year ago

Roof Racks Galore is rated 4.3 based on 1,387 reviews