Roof Racks Galore Reviews

Name: Roof Racks Galore
Address: Po Box 5106, Brendale, Queensland
Rating: 4.27

4.3 Rating 1,531 Reviews

81 %

of reviewers recommend Roof Racks Galore

About Roof Racks Galore:

Roof Racks Galore, established in 1989, is the leading specialist in roof rack solutions for automotive enthusiasts and adventurers. With a diverse range of high-quality products, our passionate team is dedicated to helping customers find the perfect fit for their vehicles. As experts in the field, we not only provide exceptional customer service, but also offer professional advice and installation. We prioritise safety, functionality, and design to ensure that our customers can confidently pursue their outdoor adventures. Partnering with renowned brands, Roof Racks Galore guarantees the perfect combination of reliability and style for all your travel needs.

Visit Website

Write Your review

Tell us how Roof Racks Galore made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff and ordering process was good. It's a pity Followmont Transport lost the roof platform in transit from Brisbane to the Capricorn Coast.”

Helpful Report

Posted 2 years ago

“Tons of help, best customer service, communication and the rack turned up very quickly! Great job team.”

Helpful Report

Posted 2 years ago

“They're alright. Had the best price for the item I was looking for.”

Helpful Report

Posted 2 years ago

Good morning Jean, Thanks for your message. I'm happy to advise your item has been dispatched. They are inbound with Auspost on Consignment #: 33TMH301785301000935006 this can be tracked on https://startrack.com.au/track/ It looks like your package should be arriving soon. Relating to the requests for review, these are requests to review the company, not the product. Our timings for this send out is confusing to some what we are hoping for you to review is our pre-sale, online, transaction and communication. You may be sent a request to review the product at a later date. Thanks again for your message. Christopher

Posted 2 years ago

“The website said the product was in stock but it was not. They did contact me and I received the goods within the updated timeframe”

Helpful Report

Posted 2 years ago

Thanks for your feedback. It is sometimes the case that "in stock" listings do require a transfer between our locations (stock level listings are pulled from total stock levels including all locations). I am sorry that a delay in communication, by the store, caused further delay. I'm happy to hear, from the store, that they have since then received your items and contacted you. Again thanks for your feedback and apologies for the delay.

Posted 2 years ago

“Good website. Good prices. Ordered rack, no receipt no communication except this email to rate website”

Helpful Report

Posted 2 years ago

“I have only just ordered parcel shelf for my Pajero so it will take some time to arrive. That said, I've had positive comms from Roof Racks Galore which is worth noting.”

Helpful Report

Posted 2 years ago

“Great products and prices”

Helpful Report

Posted 2 years ago

“My racks have not arrived yet but I was told yesterday they would arrive Despite their late arrival the racks are good quality”

Helpful Report

Posted 2 years ago

Thanks for your feedback Robin, I can see that your order was ordered on a Monday after hours, transferred between store locations and dispatched on Tuesday and was on for delivery on Wednesday morning. I'm not specifically sure what combination of missed deliveries, lead to the delay between Wednesday morning and Friday morning (when delivered). I'm sorry for the delay by our courier and any inconvenience it caused. I am proud of the speed at which your item was transferred and dispatched from our warehouses. We do not have a lot of control over our freight's rate of travel once it is with our couriers and delivery estimates are populated by them. Again thanks for your feedback and apologies for the inconvenience caused by this wait.

Posted 2 years ago

“Have not received the order yet”

Helpful Report

Posted 2 years ago

Thanks for your feedback... we aim for all of our customers to have a similar experience.

Posted 2 years ago

“Good easy to use website”

Helpful Report

Posted 2 years ago

Thanks for your feedback... we aim for all of our customers to have a similar experience.

Posted 2 years ago

“Quick delivery , great quality ,easy to identify & order”

Helpful Report

Posted 2 years ago

Thanks for your review, Peter.

Posted 2 years ago

“I ordered some ends for my roof racks, as I'd had a few stolen :( They were good and picked up my wrong order, in that I ordered 4 of one side, oops. I was called quickly to say they were out of stock. No rush. However 2 months later I called and asked how my order was going. They said still out of stock there, however they made calls and I received my order within 2 days. So all good :)”

Helpful Report

Posted 2 years ago

Thanks for your feedback. Apologies for the delay and confusion, with your initial order. We're always happy to be able to find alternate solutions when they are available.

Posted 2 years ago

“Haven’t received yet, but good and easy communication.”

Helpful Report

Posted 2 years ago

Thanks for your feedback John. I notice that the item was ordered to the warehouse in advance of dispatch, I'm glad this was well communicated. It has now been dispatched and should be well on its way towards you. Please advise if this does not arrive to you soon. Thanks again for your feedback.

Posted 2 years ago

“Product selection easy and prompt shipment. Tracking was not much help, basically said it had left Queensland with a graphic that had a line to Victoria. No updates and missed suggested delivery date. Update on day of delivery.”

Helpful Report

Posted 2 years ago

Good afternoon Mark, Thanks for your feedback. The courier's tracking map is often confusing as it often displays the whole journey from the start. We generally recommend for more details to use the scan history on the same tracking Apps different for different carriers. We're happy that your item arrive promptly despite limitations of tracking and that you're happy with the product. Thanks again for your feedback, Christopher

Posted 2 years ago

“Quality product and fast delivery. Instructions are a bit vague.”

Helpful Report

Posted 2 years ago

Hello David, I have heard the instructions are basic and I do apologise for this. Thanks for your feedback I'm glad the delivery and products were as expected.

Posted 2 years ago

Roof Racks Galore is rated 4.3 based on 1,531 reviews