Roseland Furniture Reviews

Name: Roseland Furniture
Address: Lighterage Hill, Truro,, Lighterage Hill, Truro,, Cornwall
Rating: 4.54

4.5 Rating 22,917 Reviews

89 %

of reviewers recommend Roseland Furniture

4.5

Based on 22,917 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01872 672111

Email:

info@roselandfurniture.com

Location:

Lighterage Hill, Truro,,
Lighterage Hill, Truro,
Cornwall
TR1 2XR

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Roseland Furniture 5 star review on 8th April 2024

524

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is attractive to look at, but we were expecting solid oak, so was a bit disappointed but still wanted to keep it”

Helpful Report

Posted 1 year ago

“There customer service was fantastic but the product I ordered was of poor quality.”

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Posted 1 year ago

“Great service from Roseland and really happy with the wishbone chairs I ordered on 21 June. The chairs are well constructed, not too heavy and the neutral colour nicely blends with my light oak dining table. However, the delivery company were very slow to contact me with delivery availability slots, so delivery was ten days later on 1 July.”

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Posted 1 year ago

“Came well packed.Delivered to room of choice.Pleased with quality of item.”

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Posted 1 year ago

“Our mini sideboard is just what we were looking for and the colour fits nicely with our dining table. A reasonably priced piece of furniture.”

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Posted 1 year ago

“Good value for money pleased with my purchase”

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Posted 1 year ago

“Recieved my new furniture,a lamp table,a TV unit and a console table very happy with them however I bought these items as they are ready assembled as I am a 65yr old lady who lives alone and no DIY skills, I can manage putting handles on ( which I expected ) but the console table came in 4 pieces and had to be assembled. I had to wait until I could find a handyman to put this together for me. I did email company to let them know that I wasn't aware of this and if I had would probably not have ordered from them ,they just said it was minimal assembly required as stated,not altogether Happy with this response,but on the plus side I love the furniture.”

Helpful Report

Posted 1 year ago

“Lovely item of furniture. Arrived very well packaged and delivered by friendly team. Have awarded 4 stars as the delivery time was a bit misleading on the website when I placed the order. Time is quoted from despatch and not from order, so overall it was a couple of days longer than I had anticipated. Otherwise very good service and I would certainly use Roseland again.”

Helpful Report

Posted 1 year ago

“We are very happy with the products bought namely Royalcraft Wentworth sofa dining set. Only criticism would be time it took to deliver. It said 4-5 days on website but delivered in 7. Normally it wouldn’t be a problem but we particularly wanted it in that timeframe for a party we were having so was rather unfortunate for us. Probably better not to state how long it will take if it’s not possible to actually deliver.”

Helpful Report

Posted 1 year ago

“Larder unit is absolutely lovely and very pleased with it. I gave 4* as the unit arrived without any warning from the courier and was left in an exposed courtyard. I had been told to expect communication from the courier about delivery arrangements beforehand so that plans could be made for someone to be at home etc”

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Posted 1 year ago

“Delighted with the furniture ordered, my only criticism is that the furniture was not delivered within the time frame promised originally - not a big deal really, but I was not kept up to date with the delay and the reason. I had to chase to find out bout the delay.”

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Posted 1 year ago

“Great value products and customer service. However the delivery service was terrible. Need to change courier.”

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Posted 1 year ago

“I am pleased with my Cheltenham blue mini sideboard. The only disappointing issue is that there is a paint blemish, about an inch long, on top of the cupboard at the front. That aside, very good service and prompt delivery.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback, we are sorry to hear there is an issue, please contact us at info@roselandfurniture.com where our customer service team will be able to help. Kind regards Roseland

Posted 1 year ago

“Ordering was quick and efficient. Unfortunately the carrier was not as efficient. They advised by email they would contact within 48 hours a delivery date but they never did which was disappointing.”

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Posted 1 year ago

“V pleased with TV cabinet. Slight dent, but it was at the back, so it is not visible.”

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Posted 1 year ago

“Lovely sideboard, good quality. Lost a star as it was not delivered by the date originally quoted at checkout. Only two days over, but meant I had to be home on a day that was not planned. Other than that, very happy with my purchase.”

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Posted 1 year ago

“Was a delay on delivery duo to courier making mistake after emailing Roseland furniture was sorted”

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Posted 1 year ago

“Furniture great service good. Disappointed that a couple of days after we purchased price was reduced also could not contact branch by phone q”

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Posted 1 year ago

“Unfortunately one of the stools ordered was damaged but I was very impressed with service from Roseland and the arrangements made to collect both stools. I would definitely use this company again and despite the slight fault the stools were of good quality and value for money.”

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Posted 1 year ago

“I ordered a chest of drawers and a tallboy in the same range. I think the quality is pretty good, though a few things like the inside of the legs and the backing boards seem to have escaped quality control. Both pieces were delivered fully assembled. The drawers run smoothly, though the tallboy drawers are noticeably narrower than the frame they fit into, leaving small gaps either side. The wood is not heavy and this allows for quite deep drawers and quite a good amount of storage space for the overall size of each unit. The overall appearance is good and the colour of the wood is attractive and consistent. The tallboy was on a pre-order that was due to take up to eight weeks to deliver but it came sooner than that, and communication with Roseland was always very good whether on the phone or by email.”

Helpful Report

Posted 1 year ago

Roseland Furniture is rated 4.5 based on 22,917 reviews