“The item arrived as expected and on time. It was solidly packed. It did need a lot of drilling and screwing to get it erected and unfortunately parts of it were warped which meant unscrewing and rebuilding some of the ready made sections. Due to a lack of professional tools we needed to make a couple of alterations to get it finished but it is now a very nice and solid Arbour. It looks like it did in the picture.”
Dear Anne,
Many thanks for your four star review - we're pleased to hear that you are happy with your new arbour.
Should you ever have any other feedback or product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“I recently purchased the Rowlinson Border Log Roll and overall, I’m quite satisfied with the product. The quality was good, and it was very easy to install, which made the process straightforward and stress-free.
Delivery was smooth and on time, with no issues. While I did feel the product was a bit expensive for what you get, the pricing seemed in line with other retailerS.”
Dear Kerry,
Many thanks for your four star review!
We're pleased to hear that you are happy with the quality, ease of installation, as well as the service provided by our delivery partner.
If you ever have any other feedback then please do not hesitate in getting in touch with our Sales team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“This is a lovely canopy and enhances our garden. The quality is brilliant. I would have given 5 stars but I saw the same product on https://www.gardenstreet.co.uk/garden-buildings-structures-c13/canopies-awnings-c27 for £100 less. I requested a price match and was firmly told no. A £100 difference for the same product is a lot and I would have expected Rowlinson to at least offer a partial refund. It is very true the Latin legal maxim caveat empto - 'Buyer beware'. This has left me £100 out of pocket.”
Dear Richard,
Many thanks for your review. We are pleased that you are happy the look and quality of your canopy - the picture that you have provided looks great.
In regards to your comment about price matching: as the supplier of this product, we do not price match our retail partners as they are free to set pricing as they wish, and the price will change up and down through the year depending on promotions etc.
If you ever have any other feedback or product queries, then please feel free to get in touch with our Sales team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“At this bargain price I had expected something functional but flimsy- I was happy with that, it would do the job. However this is a QUALITY item. It’s sturdy and really attractive. It was shipped within a day, delivery was simple, and were found it easy to put together. We are really pleased with it. (We deliberately reversed the roof due to where it was to sit next to the house) HIGHLY RECOMMEND.”
Dear customer,
Many thanks for your amazing five star review! We're delighted to hear that you are pleased with the quality, sturdiness, delivery and assembly of your log store.
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Customer,
Many thanks for your five star review! We're pleased to hear that you are happy with the service that we provided when you were missing parts - we are glad that you didn't need to delay work due to this.
Should you ever have any other feedback or queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Nichola,
Thank you for your five star review! We're thrilled to hear that you are pleased with your Box Store, as well as the service provided - we hope that you find it useful for many years to come.
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“I am very pleased with the small shed. It was delivered quickly and was very well packaged. I would like to say how reassuring it was for the shed to be delivered to my door step by such a pleasant man; nothing was too much trouble for him and his manner was very positive. The shed is now constructed and in place and is fit for purpose - I am using it as a kindling store.”
Dear Jim,
Thank you for your brilliant 5 star review! We're delighted to hear that you are pleased with your shed. Thank you also for your comments regarding your delivery driver, we will ensure that this is passed onto the carriers for them to feedback.
If you ever have any other feedback or any product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Very attractive and solid arbour, assembly straightforward. Good customer service when I had a query before purchase about weight and after about the wood preservative.
I would buy further products to enhance my garden.”
Dear David,
Thank you for your brilliant five star review! We're thrilled that you are pleased with the look and assembly of your arbour, as well as the service received. We hope to receive your custom the next time you're purchasing an item for your garden.
If you ever have any other queries or feedback, then please feel free to get in touch with our Sales Office who will be happy to help.
Kind regards,
Rowlinson Garden Products
“As described but buyers must carefully check dimensions are good for them, especially door height. Initial admin problems then no word unless prompted. Quick service after that.”
Dear John,
Many thanks for your four star review, your feedback is important to us and we are happy to see that you were pleased with the service provided.
Should you ever have any other product feedback or queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Customer
Thank you for your four star review! Your feedback is valuable to us so thank you for taking the time to leave this. Should you ever have any other feedback or product queries, then please do not hesitate to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Extremely Poor Delivery Experience
I suggest that potential customers look at Trustpilot where 50% of the reviews are 1 star!!!!!!!!!!
https://uk.trustpilot.com/review/rowlinsongarden.co.uk
I was assured that delivery for a large, heavy item could be arranged for a day when I was at home. Despite making my availability clear, the delivery was scheduled for the exact day I said I would be away. Because delivery slots are given at very short notice, this caused significant inconvenience and required multiple communications to rearrange.
When I finally spoke to the delivery company, DB Freelance Ltd, they were dismissive and unhelpful, as were customer service. Today, when the item was finally delivered, they simply left it outside my property without ringing the doorbell or knocking—something I only discovered by checking my emails. Had I not done so promptly, the item could easily have been taken.
The package was extremely heavy, and moving it inside without assistance was both difficult and unsafe. When I contacted customer services to explain the situation, I was met with little sympathy. The representative said: “Well, it would have been very difficult for someone to steal it if it was so heavy.” I then ended that pointless conversation.
This level of service from both the delivery company and their customer service team was unacceptable. I will not be purchasing from them again and strongly advise others to exercise extreme caution before ordering.”
Dear Claire,
Thank you for leaving your review. We are truly sorry that you are unhappy with your experience ordering from Rowlinson, the problems that you encountered should not have happened. Your feedback is valuable to us, so all of your comments will be passed onto the relevant areas to ensure that other customers do not have the same issues that you encountered.
If you ever have any other feedback or queries regarding your purchase, then please get in touch with our sales team who will be able to assist you.
Kind regards,
Rowlinson Garden Products
Dear Paul,
Thank you for your five star review! We're thrilled that you're happy with the assembly and the look of your purchase. We hope that it brings you many years of enjoyment.
If you ever have any other feedback or product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Brought through B&Q 1st lot of 3 heavy duty trellis, absolutely delighted with it ,strong and well made looks great to , came within 3 days fantastic, updated by sms and email all the way ,instead of ordering again through B&Q ,I ordered directly through rowlinson garden products and set of 4 more heavy duty trellis panels ,im using them for my hard top gazebo to give it stuture and I can honestly say it looks amazing ,I think rowlinson garden products will be my go to for online garden products great products great service could not ask for more ! 🌟🌟🌟🌟🌟”
Dear Kim,
Thank you so much for your brilliant five star review and your repeat business! We're delighted that you were so pleased with your first lot of heavy duty trellis that you bought more! We hope you receive your custom in the future when next purchasing garden items.
If you ever have any other feedback or product queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“The Tivoli arbour is very good and we are really pleased with it, but what really let you down was the delivery service, it stated 2 to 7 working days, and we were contacted very quickly by your courier, but having taken the day off work to receive the delivery, I was told on the morning that due to a driver having an issue our delivery was cancelled too the following day, no good for us as work commitments meant we would not be available, also there is no secure place to deliver the product to, I asked for a new date for the following week but was told that was not possible till the next week, I explained that we would need notice to arrange for someone to receive the delivery for us, in the end I emailed your office and obviously you had a word with the courier, as within 2 hours we were contacted and a suitable delivery was arranged, so in summary the Arbour is lovely and looks great, but the grief your courier caused us, will make us think twice before buying from you again, sorry great product let down by poor customer service.
And the loss of a days pay to boot.
Thank you”
Dear Stephen,
Thank you for your review of our Tivoli Arbour. Thank you also for your feedback on the courier. Whilst the driver's issue was unexpected, we are constantly striving to improve our services so this feedback will passed on to enable to carriers to react more flexibly to customer requests in the future. Please accept our apologies for this incident.
If you ever have any other feedback or queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“I ordered the Prestbury Patio Set and was delighted when it arrived so promptly. However, there was a small defect in one chair. Alex, in Customer Service, advised me that they would replace the chair, free of charge, and that was not what I had expected! It was so good to have someone completely understand and deal with my enquiry with absolutely no hesitation. The patio set is well made and will last many years I'm sure. What a great team! Alison Jackson, Elton, Nr Peterborough.”
Dear Alison,
Thank you for your five star review! We're thrilled to hear that you're pleased with your Prestbury set and the service received. Your feedback has been passed onto Alex who is delighted with your feedback.
If you ever have any other feedback or queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“I was a trifle dubious about buying online as one doesn’t see the item beforehand, however Rowlinson has a good reputation and I wasn’t disappointed. There is very little to do to put the table together and the chairs came ready and well packed. Everyone has remarked how solid it looked; I couldn’t be happier with my purchase and wouldn’t hesitate to recommend Rolinson to friends and family.”
Dear Elias,
Thank you for your brilliant five star review! We're delighted to hear that you are happy with your purchase and that we alleviated any concerns that you had with ordering garden furniture online.
If you ever have any other product feedback or any product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Andrew,
Thank you for your five star review! We're thrilled to see that you're happy with the product and service provided - we hope that you get many years of enjoyment out of your new purchase.
Should you have any other feedback or queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
Dear customer,
Thank you for your 5 star review! We're delighted to hear that you're happy with the quality and delivery of your trellis.
If you ever have any other feedback or queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“Order process was very easy and the gazebo arrived onthe arranged day and time. Assembly instructions were good and it was built in a day by 2 men. Delighted with the finished gazebo.”
Dear Morag,
Thank you for your four star review! We're thrilled to see that you're happy with the finish of your new gazebo as well as the ease of the ordering process and delivery service. We hope you get many years of enjoyment out of your purchase.
If you ever have any other feedback or queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
Dear Peter,
Thank you for your five star review! We're pleased to hear that you are happy with the service we provided.
If you ever have any other feedback or queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
