“Items received in good order and very quickly. The bench was self assembly which was very straightforward and easy. Both items very sturdy and well made. I am extremely impressed with the quality and would highly recommend. I have purchased several items from Rowlinson recently and have found them all to be excellent quality and value for money. My first stop for garden items.”
Dear Jean,
Thank you so much for your brilliant five star review! We're pleased to hear that you are pleased with the ease of assembly as well as the quality of your new garden items. We're also grateful for your repeat business with us!
If you ever have any other product feedback or queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“Well made product.
Had a problem with one of the screws rounding off so contacted customer service, they sent out two spares which arrived in a couple of days.
Very impressed over all.”
Dear Adrian,
Thank you for your 5 star review! We're thrilled to hear that you are happy with your purchase as well as the service that you received when rectifying the issue that you encountered.
If you ever have any other product feedback or queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear Pippa,
Thank you so much for your five star review - we're delighted that you're pleased with the quality and design of your purchase.
If you ever have any other feedback then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“Ordered heavy duty garden trellis X3.
Heavy duty seems to equate to rough and poor quality.
Trellis 1 was not square but could pull it into place...suggesting light duty!
Trellis 2 broken and missing bits of wood.
Trellis 3 roughly sawn.
Arranged to have them returned and DBP sent a message to say would come anytime after 7am. I waited all day at home and sent messages but there was no reply and nobody turned up to collect.
So here I am sharing my experience with photos. I have included one photo of a quality trellis (one with plant attached) which was ½ the price of Rowlinson ones.
Sorry Rowlinson not one to write reviews but felt it fair to share.”
Dear Fay,
Thank you for your review. We're sorry to hear that you were unhappy with the quality of the trellis that you received. We strive to continually improve our products and services so your feedback will be passed onto our carriers and factory to ensure that this issue is avoided in the future.
Should you ever have any further feedback then please feel free to get in touch with our Sales Office.
Kind regards,
Rowlinson Garden Products
Dear Duncan,
Many thanks for your five star review - we're pleased to hear that you are happy with your purchase and that the delivery issue that you encountered was solved to your liking.
If you ever have any product issues or queries then please feel free to get in touch with our Sales Office who will be happy to help.
Kind regards,
Rowlinson Garden Products
“HI.
Excellent service, delivered promptly. The Archway, whilst being top quality had one shortcoming in that if, as in my case, the posts need to be set into the ground , this leaves little headroom, if like me (6'2") in height. I ended up going to B&Q for longer posts. But it is what it is, and the result is good.
Many thanks.
Thomas.”
Dear Thomas,
Thank you for your four star review. We're pleased to hear that you're happy with the look of your new arch and we will take into consideration your feedback regarding the post height for future batches of this product and when expanding our range of garden arches further.
If you ever have any product issues or queries then please feel free to get in touch with our Sales Office who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Our Tenbur Arbour arrived within the time estimated but sadly it had been damaged in transit. We contacted the supplier explaining the problem and sent a photo. Without any hassle, a replacement part in just a few days.
We are very happy with our purchase and are impressed by the the company we bought it from.”
Dear Duncan,
Thank you so much for your five star review! We're thrilled to hear that you are happy with your Tenbury Arbour and pleased with the delivery service and response to your damaged part.
If you ever have any product queries or further feedback then please get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“The instructions for building "ShelterLogic 6x6 Shed In A Box" are easily the worst I have ever seen. Only eventually giving up and watching some videos on Youtube did I manage to make some sense of them.
No words at all - only pictures - and very confusing ones......almost threw the whole thing in the bin”
Dear Mark,
Thank you for your review and your comments regarding the instructions. Your feedback is crucial to improving our products and to that end we will ensure that your comments are passed onto suppliers for future batches of this product.
If you ever have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“We are really delighted with our 2m garden parasol. Exactly as decsribed, super easy to asseble and reallly looks the part. The delivery company were very impressive too. They texted the day before to check the time they planned was not too early and arrived at that time - package was pristine and obviously handles with care. Would recommend company and products.”
Dear Katrina,
Thank you so much for your great five star review! We're thrilled to hear that you're pleased with your new parasol as well as the service provided by our delivery partner.
If you ever have any other feedback, or any product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“The ShedLogic greenhouse in a box is a good concept and the components are generally well made but the instructions are confusing at best and completely misleading at worst. The labelling of the parts is non-existent and the big bag of bolts of varying sizes a nightmare
It took far longer to assemble than it should have done as a consequence
Overall good idea spoiled by poor execution”
Dear Customer,
Many thanks for your review and your comments regarding the instructions. We will ensure that your comments are passed onto suppliers for future batches of this product to improve going forward.
Should you have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Had a large crack appear on my corner arbour main beam told Rollinson about it and they say it’s acceptable ? If I was within my returns period I would have sent it back, not the quality I was expecting for the price that I paid !!”
Dear Phil,
Thank you for your review, we're sorry to hear that you are unhappy with the split in your arbour beam. Your feedback is important to us and we use it to continually improve the quality of our products, so your comments will be taken into account for future batches of this line.
If you have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
Dear David,
Thank you for your review! Your product feedback is important to us when striving to continually improve our products.
Should you have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“As a professioal craftsman the product is fine but....the ends of the Nylon rods are sharp from 'machne' cut off. For the unskilled pushing through the cloth fold would be impossible.
Shamfer the ends !!!
R.P.”
Dear Richard,
Many thanks for your review and product feedback. Your comments regarding the nylon rods within the product will be passed onto our supplier for future batches as we continue to improve the product.
Should you have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Not quite as we expected but now much more robust with added strengthening to shelves. The cross slats of shelf bases were only stapled onto the mitred frame (not dovetailed as shown) underneath and would not take the weight of a plant pot display. We added wooden battens underneath the shelves which were screwed in to front and back of the shelf frames. The bottom shelf was reinforced with 4 engineering bricks placed underneath and just the right height. The top and middle shelf now rest on battens screwed to the back of the frame (same as the bottom shelf does in the original design).”
Dear Customer,
Thank you for your review and the feedback about your new Plant Stand. Your feedback is important to us as we continually strive to improve our products.
Should you ever have any other product feedback our queries then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
Dear Customer
Thank you so much for your five star review - we're pleased that you're happy with your new purchase as well as the instructions provided.
If you ever have any other feedback or product queries then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“Really great quality arch that will last for years.
I got it up perfectly , no splitting of the wood , used pilot holes to make sure.
Good service and a fair price.”
Dear Bernard,
Thank you so much for your great five star review! We're thrilled to see that you are pleased with the assembly, looks and the delivery of your purchase. If you ever have any other feedback or queries about your product, then please feel free to get in touch with our Sales Team.
Kind regards,
Rowlinson Garden Products
“Exceptional service! The team arrived on time and were polite and hardworking.
We are delighted with our new metal shed and would gladly recommend them.
Thank you very much for your fantastic service.”
Dear Customer,
Many thanks your brilliant five star review! We're delighted to hear that you are pleased with the service provided by the assembly team. We hope that you find your new metal shed a useful addition to your outdoor space.
If you ever have any other feedback or any queries, then please feel free to get in touch with our Sales Team who will be happy to help.
Kind regards,
Rowlinson Garden Products
“⭐️⭐️⭐️⭐️⭐️
We ordered the Premier Heavy Duty Picnic Table (1.2m) and were initially concerned due to a couple of QA issues—specifically, a split in the wood and a missing screw that could have been a safety issue. That said, the customer service was absolutely top-notch. They responded quickly, were very professional, and sent out replacement parts at no additional cost. Once assembled, the table itself is solid, sturdy, and well-suited for both private gardens and public outdoor spaces.
Mistakes can happen, but it’s how a company responds that really matters—and Rowlinson handled it perfectly. I’d absolutely recommend doing business with them.”
Dear Neal,
Thank you for your five star review! We're delighted to hear that you're pleased with your product and the service that you received from our team following the issues that you first had with your picnic table.
Should you ever have any other feedback or product queries then please get in touch and our Sales team will be happy to help.
Kind regards,
Rowlinson Garden Products
“Pagola camopy 10 years good service and needed urgent replacing. Could not believe that original suppliers Rowlinson were able to source and ship so quickly. Website good and all ordering on line as is the way these days BUT there was an actual friendly person on the phone line to help and advise to make sure we had the exact size and fitting . Top job Rowlinson; tidy.”
Dear Kenneth,
Thank you for your five star review! We're pleased to have helped you replace your canopy cover and we hope that you get at least another ten years of enjoyment out of the replacement!
If you ever have any queries or other feedback then please feel free to get in touch with our Sales Team who will be happy to help you.
Kind regards,
Rowlinson Garden Products
