“I’m writing this review not because of food quality or service on a typical day, but because of how Ruby Tuesday treats the people who keep its doors open.
I recently learned about Jeff Cook, a general manager who dedicated 19 years of his life to this company. After nearly two decades of loyalty and leadership, he was terminated following Christmas Day—after corporate made the decision to open on a major holiday and placed the burden on him to execute it.
Rather than forcing his staff to sacrifice time with their families, he chose to operate with volunteers—four people total, including himself. Because Ruby Tuesday was one of the only restaurants open, they were overwhelmed. They worked nonstop, missed Christmas with their loved ones, ran out of prep due to unexpected demand, and still did their best to serve guests. When the situation became unsustainable, he closed the dining room early while continuing to fulfill to-go orders.
For this effort—for protecting his staff, for leading by example, for doing the best he could under impossible circumstances—he was fired.
That decision says far more about this company’s values than any menu item ever could.
Restaurants are built on people, not policies. When a company punishes long-standing leadership for showing humanity, it sends a clear message: loyalty is disposable, and compassion is a liability.
Until Ruby Tuesday demonstrates that it values its employees as much as it values profit, I cannot support this business. No holiday meal is worth sacrificing basic decency.”
“It wasn't anything wrong with my food. I just wanted people that have a heads up about the man that's in charge there. Oscar Rivera, when Ryan's was still standing he became the general manager there but he got embroidered in controversy. He was taping his cell phone under the employee restroom sink any position to where he could see the employees using the restroom. He immediately stormed out during a shift and the police and everything came. I don't know exactly what came from it but to see him working in the food industry around young teenage girls that are servers makes me sick.”
“We just left Ruby Tuesdays . Worse service ever. Paid $96 , never got food . Asked for it to be put in to go box. Never got it
We finally just left with no meal that was paid for”
“We had a sarcastic server that never checked on us. Also maybe 3 other tables seated in the entire place. Should've been the first red flag.
Thought I'd try them again since the last time the food made me sick a yr ago. But once again salad bar made me run for the bathroom 2x. The special they advertised for 9.99 wasn't the case. 14.99. False advertisement!
The place was filthy, seats all torn up. Windows and walls grossly dirty. It was disgusting. Never again! All around terrible experience!”
“We sat down to have my birthday dinner. While there we noticed flies flying all around. When my husband came back from the salad bar , there was flies around his food. When my meal came so did the flies. It was terrible. They were in our food , drinks, hair etc. 1 got in my right eye and was sore for a few days. It all was brought before management. They don’t care!!!! They got the $50 to pay for the flies. Think twice about eating there. And thank you for my birthday memory. Terrible!!!!”
“Waitress took our order did not come back to the table until we were ready to go to give us our check. The food was fair but my friend say they did not want to come back. We were at the Fruitland, MD store and I was very disappointed because we hadn't been there for awhile.”
“Ate at the Huber Heights, Ohio, store on Friday 19 Sept 2025. First thing I noticed was the hostess using an obviously dirty cloth that she dipped in a bucket of gray water at the hostess station and proceeded to use on our table. I watched her use this same dirty cloth on other tables. The floor under our table was SO STICKY we had to pick up our feet with every step. Floor to bathroom was equally sticky. Men's room was poorly kept.
There was a table next to us that had a large napkin underneath on the floor. This table was set with customers and when they left, no effort was made to clean up the napkin trash. There were straw wrappers in several places on the floor.
They had to remake my medium rare steak - first one was definitely medium well. Remake was better, but the cut of meat was poor so the steak was tough.
The French onion soup as good. Green beans and squash/zucchini medley were very tasty.
Server was sweet and attentive. I'm sorry I did not get her name. She was not wearing a name tag.”
“I called my order in so I could be back to work on time .I order a bacon cheeseburger no pickle ,and I told her I wanted my burger well done .I need a to go tray to get a salad .. so me and my coworker wemt .I paid for our food .I told her let me check my burger before we leave. I cut the burger open and it was pink all the way through . The lady that waited on us was real nice ,she told the manager and the manger told me .she couldn't refund me my money it will have to be on a voucher.. or I could get a salad .she did offer to re cook the burger .I said no thank u .this is the one in kinston”
“Waitress was good, but if it was me serving, I would be to embarrassed to serve what my husband ordered. He ordered the rib and steak plate, well the steak could have passed as jerky and the ribs were so dried out he wanted a baked potato with the meal as one of the choices only to be told they were out of baked potatoes, but when meal came out she said she found a baked potato for him, it was not even warm enough to melt butter. I normally do not post the experience that was had at a restaurant but this time was needed. I ordered the hamburger and that came out just fine.
8/22/25 at 7:20 p.m.”
“Went to ruby Tuesday in dallas ga for lunch after church. Yes there were thirteen of us but the service was AWFUL!!!!5 Waiting for about 10 minutes for someone to come to the table and greet us. Then the waitress finally came to the table to get our drinks she got half of the drinks orders and then said she would be right back. Then finally came back and got the rest of the drink order brought them out then took our food order. We waited for ever to get our food and then for only half of us to get our food. After seeing every other table around us to get their food before the rest of our table got ours. And get that the other tables around us came in the restaurant way after we did. One person at our table didn't even receive their order. This was the worse experience ever.”
“Food was subpar. Baked potato had a dab of butter and maybe a teaspoon of sour cream on it. Steak was ok, but a little fatty. Broccoli tasted weird. Asked for a salt shaker that worked because when I opened ours to see what was wrong, the salt was so old that it stood up in the shaker. The waitress took ours and replaced it with one from another table. It didn't work either. Opened and it was standing straight in cap with little black things in it. She then put ours back on the other table. Should have been taken and emptied, washed out and put new salt in. The building definitely needs an update. Looks very dated. Was really disappointed in this expensive meal. They need to close this one down too”
