Rug Savings Reviews

Name: Rug Savings
Address: 100 S. Biscayne Blvd, Miami, Florida
Rating: 4.72

4.7 Rating 2,882 Reviews

95 %

of reviewers recommend Rug Savings

Company Reviews

Metrics

4.7

Based on 2,882 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

1-877-893-7847

Email:

info@rugsavings.com

Location:

100 S. Biscayne Blvd
Miami, Florida
33131

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculous number of pop up messages when I go to the website to track my order. Insane. I do a lot of on-line shopping and I have never, ever had this many pop ups. JUST. STOP. IT.”

Helpful Report

Posted 3 years ago

“Ngggggggggggk”

Helpful Report

Posted 3 years ago

“I ordered an 11x8 rug and received a 9x7 rug. When I contacted customer service, the representative did not apologize for their error or the inconvenience they caused me, but acted like I had caused the problem. They told me to send it back using the existing packing material. I explained the packing material had been destroyed when I removed it. I also reported the carpet had a strong musty smell that took three days of outside airing to eliminate. As a solution I offered to accept the smaller rug provided the company reimburse me for the price difference. The company is currently considering my offer.”

Helpful Report

Posted 3 years ago

“Worst returns process ever . They misrepresented the color online and when I went to rerun it they wanted me to pay to return it . It is going to cost more to return it than to keep it .They don’t answer the phone and when you leave a message they don’t call back”

Helpful Report

Posted 3 years ago

“Worst customer service I have ever seen. They sent me a different color than what I ordered and they want me to pay to return it . It’s going to cost me more to return it than to keep it . When you call no answer , leave a voicemail - no response .”

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Posted 3 years ago

“I left s3versl messages and emsils to.cancel”

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Posted 3 years ago

“Fhh”

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Posted 3 years ago

“Shipping is a nightmare and zero customer support to resolve issue”

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Posted 3 years ago

“Poor,I ordered my rug on 4/8 and I haven’t received it”

Helpful Report

Posted 3 years ago

“Couldn’t use my discount code”

Helpful Report

Posted 4 years ago

“My first order was lost. I can't reach anyone at Rugsavings to get an update after more than 10 days. Fly by NIght company?”

Helpful Report

Posted 4 years ago

“I got a black are rug and it was really thin and cheaply made! I spent a lot of money for this area rug and thought they would have high quality rugs. I’ve only had it a few months and white strands of the carpet keep coming up and I take care of it just as it says. I don’t even walk on it with shoes cuz I have a house with white tile that leaves dark marks on it if you wear shoes. I definitely would NOT RECOMMEND ANY OF THESE RUGS!!!!!”

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Posted 4 years ago

“Where's my rug?”

Helpful Report

Posted 4 years ago

“So far no rug and no delivery information!”

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Posted 4 years ago

“Confusing-submitted wrong billing address”

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Posted 4 years ago

“I have not received my rugs!”

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Posted 4 years ago

“I have not received my rugs!”

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Posted 4 years ago

“I ordered a 2’x 10’ rug you sent a 2’ x 6’ rug!”

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Posted 4 years ago

“Its was great!”

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Posted 4 years ago

“I will not purchase anything from this site again. I ordered 2 identical rugs at the same time. Only 1 arrived. I contacted them and they “found” the other one and it was sent 1 week later. After they arrived, I realized the colors were not exactly what I was looking for. In order to return the rugs, I would have to pay for shipping - very expensive- and 10% restocking fee. Terrible service and policy. Not worth the slightly better price, there are many good companies out there. This is not one. Choose another website and verify return policy before purchasing.”

Helpful Report

Posted 5 years ago

Rug Savings is rated 4.7 based on 2,882 reviews