Ryanair Reviews

Name: Ryanair
Rating: 2.30

2.3 Rating 103 Reviews

31 %

of reviewers recommend Ryanair

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2.3

Based on 103 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat

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Ryanair 1 star review on 29th November 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Early 6.25 am flight to Tenerife delayed by half hour already, how can there early flights be delayed. I understand delays at the end of the day but not early flights”

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Posted 11 months ago

“Treated extremely badly by Ryanair so called customer assistance at baggage drop. Staff member deliberately made a scene and ignited an argument instead of calming it down. What kind of training do staff get to deal with customers?? Makes me wonder as a person that has been providing customer support services for 35 years!! Insainly bad and defines Ryanair!”

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Posted 1 year ago

“Sitting on the tarmac at Newcastle Airport, time is 7.17 and plane should of taken off at 615.....endless engineers coming onto the plane as theres an issue, poor comunication as to why we are waiting to either take off or to empty the plane so we can catch the new one (if there is even one ) just announced another engineer is coming to do a 2nd opinion ????? filling me with confidence!!!!!! everyone thirsty as its hot but don't worry we are being looked after as its been announced there is water for us to purchase if needed!!!!!!! Oh Goody time is now 7.21 and an engineer is now going to try and fix the plane ?????? and hopefully we will get more news in 30 mins. Hopless service!”

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Posted 1 year ago

“We've used RyanAir for over 10 years, it is was it is. But on this occasion, at Seville Airport, the staff are they are seeming to want to scam customers. We had a bag which perfectly fit in the metal casing for onboard bags, we've used this bag on all our RyanAir flights. But the staff at Seville closed the boarding gates and said we are not getting on the flight unless we pay £40 and check-in the bag... It was an extremely distressing situation, and we didn't understand what was going on. The bag fit! If you're thinking of flying with RyanAir from Seville, just don't do it - it looks like staff are getting bonuses for forcing people to pay more for baggage. Lead check in badge number: 981 She needs to be sacked!”

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Posted 1 year ago

“HUGE SCAM - SHOULD BE FORBIDDEN Worst airline, should not be allowed to operate. A scam from A-Z, making people's travel experience a complete nightmare. Ryanair only makes money by ripping off people when they are in a desperate situation, eg at the gate when the bag measures according to website requirements but is 1mm taller than the bent box Ryanair uses as measurement and last minute check in charges are high, or closing the gate minutes earlier than announced when security lines are very long and slow. We are frequent worldwide travellers and only reluctantly booked Ryanair as it was the only direct flight for our family of 5. We had the WORST AND EXPENSIVE FOR POOREST QUALITY experience and will NEVER deal with them again. Please be warned and DO NOT EVER travel Ryanair.”

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Posted 1 year ago

“Booked a fight from copenhagen to poland though booking.com Somewhere in the email from booking.com it states that checkin must be done online from home. I figure I'll do it in the morning since I have plenty of time. it's low season and I don't have any checked in luggage. I live in Copenhagen not far from the airport. Morning comes and I try to check in online. No luck, apparently they close online checkin 3 hours before the flight. I figure I'll just check in at the airport at those self serve terminals. I arrive at the airport 2 hours before my flight and head for a self serve terminal. Prompt says: kindly go to service desk. Head for service desk. They charge me 42 euro to check me in. The flight itself was 57 euro. They almost charged me the price of the flight just to check me in manually! And they forced me to check in manually by closing online and self-serve checkin. This is Ryanair policy. Apparently. Rarely have I felt so shat on. Wizzair and booking are not without blame either, as they decide who they want to do business with.”

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Posted 1 year ago

“very bad airlines if you want to be scammed then you should definitely fly with these airlines. DO NOT FLY WITH RYANAIR”

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Posted 1 year ago

“A word of warning: NO! Ryanair is terrible in my experience. Let me explain. We scheduled a flight from Tangier to Lisbon with a layover and plane change in Paris. Due to a bomb scare in Paris, our flight went to Belgium. From there, we sat on the plane on the air strip for about an hour with no answers as to what would happen next. Then, they made us all get off the plane. No communication, just left there. I had to go to the ticket office to try to book another flight. There were no flights available, so I had to research nearby airports for possible flights. I found a flight to Lisbon from Brussells. I then had to get bus tickets to take us (there were 5 of us, all family on vacation) and an uber from downtown Brussells to the Brussells airport, buy new tickets on another airline at high prices for same day tickets and got us to Lisbon very late that night. Ryanair did not help in any of this at all. We were basically left stranded in another country with no way out. I then filed a complaint with Ryanair about this. They asked for my confirmation number, passenger names and email address, which I provided. I have now asked several times what they would be willing to do to help. No response to date. They have just ghosted me. I paid for 2 flights to get me and my family to Lisbon. I got one flight to Belgium. Worst experience with an airline ever!”

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Posted 1 year ago

“Avoid this airline at all cost! Almost every flight delayed! I lost so much money due to being late to pick up hire car and pick up my own car from car park after delayed return flight! Most Delays caused by technical issues. Old and very tight planes. No space for legs. After flight being delayed for over 3 hours we have been provided a vouchers for 4€ each. The cheapest sandwich on this airport cost 7€. What would happened if someone doesn't have any money? Won't be able to use this voucher at all because is simply not enough to buy anything! Staff very rude. Disgusting experience every time. UNABLE TO PAY BY CASH. I will never use this airline again and do not recommend it to anyone!”

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Posted 2 years ago

“Appalling experience with this company. They had a software glitch and my surname was not visible on the boarding pass and all they said was that I had to pay £115 to change my name on the plane ticket, even though it wasn't my fault.”

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Posted 2 years ago

“A very poor service at the desk, we came early to the airport but couldn’t check in through the website! We are 6 and the website logs us out after 15 minutes, there were too many requested information so we had to pay 330 € extra for not checking in 2 HOURS before flight!!!! This is so ridiculous, BTW they didn’t give us a refund..”

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Posted 3 years ago

“Ryanair would not issue a refund despite us all having Covid and not being allowed to Fly. Will never use again, what a greedy self serving opportunistic company they are.”

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Posted 3 years ago

“With Ryanair NEVER, NEVER, NEVER again!!!! I have flown with countless low-cost airlines around the world, and Ryanair the worst. Please, take note!!! NEVER, NEVER, NEVER again”

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Posted 3 years ago

“I have just been told i have tested positive for Covid, so have to self isolate for 10 days, I spoke to Ryanair to ask for a refund, but they said no they could only offer me another flight but i had to take the flight in 2021, I have to self isolate until the 11th November, i dont know how i am going to recover from Covid, but after explaining all this, they told me i would have to use the flight this year, there are no exceptions. Moving forward Ryanair will be the last choice airline for our whole company. I have traveled with Easyjet many times and have found them a lot more accomdating. Ryanair the company that clearly doesnt care”

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Posted 3 years ago

“I went on trying to book my flight, tried to book a service called "Priority & second hand bag" that allows me a second cabin bag. Tried to purchase, entered card details, paid and returning screen says sold out. Assuming the service isn't available (sold out to me means exactly that) I think that the only way to bring my second hand bag is to purchase a 10kg check in bag. So I go on and buy that, returning page says "purchased" and after checking with my bank I realised that I have been charged for both. After numerous emails trying to cancel the check in bag, poor customer service denies to refund me the service which I want to cancel and that I will not use. I believe that policies should be reviewed and customers should be taken care of individually. I felt very bad with their service, I never want to use the again and I just wish I could cancel my flight overall and chose another carrier.”

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Posted 4 years ago

“Absolutely rubbish Customer service not available for hours Refund still not received after 5 months Case open not resolved”

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Posted 4 years ago

“ryan air cancelled my flights in april 2020 and i am still awaiting my refund very very very bad customer service”

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Posted 4 years ago

“Deal with Ryanair at your peril. I urge everyone who have been misled/cheated or suffered sharp practice with these cowboys to tell friends and leave reviews here on TrustPilot. They have literally charged us for themselves cancelling our flights and us re-booking with them. 400 euros worth. Unbelievable.”

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Posted 4 years ago

“Ryanair are by far the worst airline.”

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Posted 4 years ago

“I bought a return ticket to travel to France on the 4 th which they cancelled due to the current issue. They won’t refund my ticket but keep pushing for a voucher which o am not interested in . I have checked my legal rights and they should have paid me back within 7 days.. I can understand it may be difficult to follow this due to the pressure they must be under at present but their lack of communication , the fact that they aren’t able to give you an email address to communicate ( but a very small robotic box to stress a few points) is unacceptable. Ryanair is such an unprofessional and unapproachable company . I have had other issues with them in the past .”

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Posted 5 years ago

Ryanair is rated 2.3 based on 103 reviews