Safewill Reviews

Name: Safewill
Address: 28 Foveaux Street, Surry Hills, Sydney
Rating: 4.86

4.9 Rating 1,418 Reviews

98 %

of reviewers recommend Safewill

Company Reviews

Metrics

Info

4.9

Based on 1,418 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Safewill:

Australia's most trusted digital Will-writing platform. We've taken the stress, hassle and cost out of writing your bespoke legal Will.

Visit Website

Phone:

1800103310

Email:

adam@safewill.com

Location:

28 Foveaux Street,
Surry Hills
Sydney
2010

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I thought my lost funds were gone for good, Supreme Assets Recovery Team proved me wrong. Their team’s dedication and skill were evident from the start—they explained the process clearly, kept me updated, and genuinely cared about my case. With relentless effort, they achieved what I thought was impossible and helped me recover my investment. I am incredibly thankful for their support and can’t recommend their services enough to anyone in a similar situation. W-h-a -ts -A-p-p: ‪+54 -9 -3-7-5-1- 4-7‑8-7-4-6‬ Email: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝐬𝐫𝐞𝐜𝐨𝐯𝐞𝐫𝐲𝟑𝟖𝟏𝟓 At 𝐠𝐦𝐚𝐢𝐥. 𝐜𝐨𝐦”

Helpful Report

Posted 7 months ago

“I invested $17,500 here to trade based on their signals. The scammers provided me with videos of real trading based on signals, as well as screenshots of PNL. I was eager to earn the same, so I fell for it and invested the money. But I didn’t know that I was dealing with a fake broker, not a legitimate one. As it turned out, the scammers just took my $17,500 and then stopped responding and i got so worried about it, so I decided to share it out to my friends, before a friend of mine directed me to Mrs. ''' Morris Meihua '''.. she was the one who helped me recover all my lost both my profit and i was so glad, yo can also reach out to them if you are being scammed before or even finding it so difficult for you to withdraw the money which you have invested on any broker, they can help you out.... Kindly reach out to the details below.... WhatsApp: + (1) 5-5-9 2-1-4 9-9-1-4 Email: ( m_o_r_r_i_s_m_e_i_h_u_a_ ( @) g_m_a_i_l_.c_o_m ) ......... They are so fast and reliable%100..”

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Posted 7 months ago

“It's advertised as FREE yet everyone is paying for it. THIS IS A SCAM WITH FAKE GOOD REVIEWS.”

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Posted 11 months ago

“Buyer Beware. Avoid Safewill. Paid $160 for a Will that I never received after submitting through for their "legal review" process. Zero customer service or care whatsoever, asked me to pay a further $80 to access my account and resubmit?!! Where is the Will that I paid you for in the first place?!!”

Helpful Report

Posted 1 year ago

“I have been charged for my partner and my will purchase. But the system is not allowing to submit the will for review and complete the will. I have been told that there is a system issue and its been the same status since yesterday. I really doubt whether its genuine platform to create the will or fake company. No phone calls received as its always been diverted to message bank.”

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Posted 1 year ago

“It said on their website they will send you your will in 3 business days. Its already been a week and still havent received anything. I paid $160 and when I call the phone number listed on the website it says they’re not taking calls right now?? The chat also says its unavailable?”

Helpful Report

Posted 1 year ago

“I pre purchased a will for myself and my husband. We have been trying to check out for over a week. I have had numerous emails and chats with the team and every code they provide is invalid. I’ve tried calling on 3 occasions and there is never anyone there to pick up. Safe will are more than happy to take your money but not to provide you the service you’ve paid for”

Helpful Report

Posted 1 year ago

“On Sunday 10/9 my mother passed away. Fortunately or unfortunately for us we had arranged a prepaid cremation through Safewill Cremations. Offering 24/7 support line with a streamlined, dignified, cremation. Unfortunately this is all untrue. When my mother passed away there was no body answering the phones, no body replying to emails. As I left message after message after message Pleading for help, support, to arrange the promised cremation for my beautiful mum I got nothing. Never a return call. Nothing. After 3 day’s Sunday.Monday. Tuesday still nothing Until I used another number and then there they wereSafe Will Cremations. I told the gentleman my mother had a prepaid policy and he sounded genuinely comforting. He asked me what suburb and when I told him he replied “ we are at capacity and are unable to pick up “??? I was forced to pay another Funeral home on the Sunday that my mother passed away, Lucky for me I was financially able to do that. I did eventually receive a refund from Safe Will Cremation . I offer this honest and genuine review as a warning to anyone who has a Prepaid policy with this company. Call them yourselves in the night and see if you get the service you have paid for.”

Helpful Report

Posted 1 year ago

“It says, download your will, then print, and then followed the most annoyingly shocking string of, verify this, redo this, reverify this, till I gave up. No will for Ian”

Helpful Report

Posted 1 year ago

Thank you for your feedback Ian and we're sorry to hear that you were having difficulty verifying your account in order to download your Will. Upon inspection of your account, it appears as though you have successfully downloaded your Will and are able to print and sign. Please let us know if you have any further trouble and we'll gladly assist.

Posted 1 year ago

“It says free will … not free at all”

Helpful Report

Posted 1 year ago

We're sorry to hear that you missed out on our limited time offer! We would love to still be able to assist you with your Will, so please reach out to our customer care team on our website to chat further

Posted 1 year ago

“I would have given them no stars as I didn’t even finish completing my will . In the meantime family members were contacted about my will . I cancelled immediately and found out it will take 6 weeks to process . What a joke”

Helpful Report

Posted 1 year ago

“One of the most complicated and drawn out processes I have ever done. Using words like unfettered/encumbered/intestacy/attested/bespoke just to name a few are not usual every day words and the response I got when talking to the online help desk seemed to have been read out of a manuel and not intellagible at all. I recieved 14 pages for a relatively simple will that has in the past fit on one page. I would not recommed SafeWill and now wish I had not paid the $80 to buy it.”

Helpful Report

Posted 1 year ago

We are sorry to hear that you found the experience difficult, Brenda. We strive to make the product as user friendly and easy to understand as possible, whilst still upholding the validity of what is an important legal document. The output is a comprehensive and thorough Will, unlike what you could typically expect from a Will kit or other simple Will documents, but appreciate that this can be overwhelming. Please let us know if we can chat through any of the details of the Will with you and discuss your feedback further.

Posted 1 year ago

“This company won’t let you edit your information then when you don’t follow through and purchase and ask them to delete your personal information they have the Cheek to say this won’t happen for six weeks .What do they need to keep people s personal information for , I’ll be complaining to consumer affairs Not on after the Optus and Medibank hack I’ll be going to a solicitor to do my will”

Helpful Report

Posted 2 years ago

We're very sorry to hear you were disappointed with the service. A member of our team called you last week and we understand this has since been resolved. Please reach out if there's anything further we can support with.

Posted 2 years ago

“I have chatted with safewill advising them that Safewill wasn't catering for my needs. I need customised will and I didn't realised I still got billed last year. I only realised I'm subscribed when they sent me an invoice for renewal. Aargh.. Not doing phone calls in future. Not happy being charged last year without knowing.”

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Posted 3 years ago

Hi there, our subscription is optional and we can refund it for you if you let us know your details. I'll send you a private message so we can organise this for you.

Posted 3 years ago

“The persistent dialogue box telling to talk to a computer. I couldnt get rid of it and it covered almost half the screen. I have tried to print the will but nothing happening. Very disappointed. frustration. looks like i dont have the information i put into your system.”

Helpful Report

Posted 3 years ago

Hi Susan, It was great to speak with you and we are so happy you were able to finish your Will and you are happy with the end result. Your feedback on our chat system has been taken on board and we are working to improve that experience. Thanks for sharing that feedback so we can work on it. Elisha - Head of Customer Care

Posted 3 years ago

“Didn't get what we paid for can't download will not completed at all”

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Posted 3 years ago

“I would like to see the will so I can print it out and I see nothing I’m not happy”

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Posted 4 years ago

“I'm still waiting for my will!! I first heard about Safewill on A Current Affair where it was advertised as being for free up until the end of March 2021. So I acted on that offer as I had been planning to update my will. However, once I had typed all of my details into their program, it required me to pay $99 to complete my will. I paid the $99, even though it was advertise as for FREE. My money has been paid over to their account, however and I'm still waiting to receive my will! I have since received notification that I'm almost completed my will... I replied to that email, saying I had completed my will, and now I receive this review! ????”

Helpful Report

Posted 4 years ago

Hi Colleen, We are sorry to hear about this experience. It seems as though the problem has now been resolved and you were able to access your Will. A member of our team will be in touch today to ensure your needs are met and you are satisfied with your Will :)

Posted 4 years ago

“The process itself is easy but they charged my mastercard twice and did not even bother to apologise for the error Not good business practice if you ask me. It’s just as well i checked my mastercard balance or this could have been a very expensive will”

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Posted 4 years ago

Safewill is rated 4.9 based on 1,418 reviews