“Just after I bought my “Will” for $160, they discounted it to $128. Also their 3 day turnaround moved out to over a week. Make me happy by refunding me the $32 that I lost in the discount. Apart from all that, the SAFEWILL process was easy and user friendly. OVERALL I am a satisfied customer.”
“The result is good, however, navigating the software is not easy. Very old program by the look of it. Need a lesson from Airbnb for example, therefore a software upgrade. I would not use them again however, I guess I will not be here to use the site again anyway.”
Thank you Robert for the great review! We are happy you were satisfied with the results. We would also like to thank you for your recommendations. We are always striving to improve our product in the future for others so that it is easier and more accessible to use. We will directly reach out to you to understand more about your experience.
“Easy, quick and straightforward. I wasn't able to customise the will as much as I wanted, but that's understandable given their business model. For most people it would be totally sufficient and presumably cheaper than seeing a solicitor.”
“Much easier to prepare and finalize than having to visit solicitors etc. Response to telephone calls was not instant but good enough .... in time and queries were resolved. The computer side of the process was slightly cumbersome but that is probably just me !!
Thank you for helping me do something I have been putting off for years ....”
“So far so good l have just received the copy and l now need to add and change sections. This being my first time at making a will l just need to ponder and reflect on it. Thanks heaps you have made a daunting decision a lot easier. I will be sorting out changes over the next few days and will rectify what needs to be done. Thank you”
“I was a bit skeptical at first, but now having been through the process and checking it all out, I am glad it is done. Very user friendly once I got my head around what was needed and the staff were very helpful each time I called for advice. It was a lot easier than I thought and without having to travel for a solicitor.”
“I have had this on my to-do list for too long. This streamlined a somewhat complicated and sometimes overwhelming process into straight forward categories. Really liked the way you can go in and change it as required when compiling it. Also provides info pop-ups to debunk the jargon, which helps to ensure you are clear. Have recommended to friends.”
“The online form was uncomplicated and easy to use. There was the option to leave specific personalised instructions and notes. The process for obtaining a discount for a partner's will was unclear but customer service was helpful.”