Safewill Reviews

Name: Safewill
Address: 28 Foveaux Street, Surry Hills, Sydney
Rating: 4.87

4.9 Rating 1,399 Reviews

98 %

of reviewers recommend Safewill

Company Reviews

Metrics

Info

4.9

Based on 1,399 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Safewill:

Australia's most trusted digital Will-writing platform. We've taken the stress, hassle and cost out of writing your bespoke legal Will.

Visit Website

Phone:

1800103310

Email:

adam@safewill.com

Location:

28 Foveaux Street,
Surry Hills
Sydney
2010

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not yet received any confirmation that my free will has been finalized after many weeks of me filling in the details.”

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Posted 3 years ago

“Very happy with this service, this is a job that needs to be done but it was always not on the urgent list, it is a very easy affordable platform to use.”

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Posted 3 years ago

Thank you for your review Matt!

Posted 3 years ago

“I haven't completed it yet but it seems like a great idea”

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Posted 3 years ago

“Easy and simple procedures. On line chat is efficient and quick to respond.”

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Posted 3 years ago

Glad you found the platform and online team so easy to utilise, Boon :)

Posted 3 years ago

“User friendly enough to set up and the cost was reasonable.”

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Posted 3 years ago

Angela, thank you so much for your kind review. We are so pleased that we were able to answer all your questions and help you with your Will! Please do call if you ever need further support :)

Posted 3 years ago

“Had not received the documentation and had to followup (it was not in my junk or deleted messages either). However, once followed up with Safewill, this was looked into very promptly (even though a request to was sent faster). My only concern is that this is not something that once you submit you think about everyday, and if not received it can easily be forgotten by someone. Therefore, just make sure you set a note to remember to followup if you do not hear back after submitting the order.”

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Posted 3 years ago

“It was quite easy to follow. I was pleased that an expert was there to offer guidance and the approval came quickly. However, I really wanted to appoint enduring power of attorney, both financial and medical treatment, so I hope that will be added soon. In a previous will from 2009 I was able to leave money to my grandchildren. It did not seem possible with Safewill so I would have liked the flexibility to do so.”

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Posted 3 years ago

“Happy with the procedure overall, just a little fiddly at times”

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Posted 3 years ago

Thank you for your Review Tim :) We are always trying to improve our product. Please feel free to call if ever you need any support with the platform.

Posted 3 years ago

“An excellent service at a great price. Relieved to have it done as I probably wouldn't have otherwise if it wasn't for Safewill. Very easy to use but maybe a bit over simplified in some sections which can make things a bit ambiguous in places - just needs a little extra info on some screens.”

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Posted 3 years ago

Thank you for your review and great feedback, Stephen! We are always a phone call away if you need further clarification and are so pleased you were able to manage your affairs using our platform.

Posted 3 years ago

“So helpful to have the Live Chat available. Excellent idea to be able to have my partner's will form populated ready for him to proceed after I had done the original filling in. I found the Gift section the hardest to fill in as I had 15 beneficiaries with different amounts and I really needed better guidance before beginning the process. However I did appreciate the notes which followed most headings before one tackled them. Such a great idea to encourage Charitable organisations within the Will.”

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Posted 3 years ago

Thanks so much for your review, Georgia. We are always a phone call away if you need further clarification and are so pleased that you were able to manage your affairs using our platform!

Posted 3 years ago

“Very easy to use for your basic style of Will. Very quick return time and excellent responsive service to any questions. Very good value for money and the end Will is detailed enough.”

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Posted 3 years ago

Thank you so much for your review, Douglas. We are so pleased to hear and are always here to help!

Posted 3 years ago

“Great customer service. The websites didn’t explain how the UNICEF promotion works but their free chat service helped me through the steps.”

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Posted 3 years ago

Glad you could take advantage of the offer and support a worthy cause in doing so!

Posted 3 years ago

“Super easy and stress free, easy peace of mind for myself and partner to know our family will be looked after if something was to happen.”

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Posted 3 years ago

Thanks Radania. Glad we could help you and Mitchell with your Wills 😊

Posted 3 years ago

“Very easy to start up initially, but yet to see final copy, and ability to update fields as circumstances change. Finally completed the all dreaded WILL! Woo-hoo!”

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Posted 3 years ago

Thanks Carla - the ability to update is a huge plus for our customers. We hope you're happy with the finished product 😊

Posted 3 years ago

“Safewill is so simple to use. I enjoyed being able to progress at my own pace through the process. Small, simple steps made it easy to understand. I got instant responses from the help desk, and the whole process did actually take around 20 minutes! What a relief to finally have my will drawn up. Nowhere near as difficult as I imagined. Safewill can help you get your will done. Do it. Today. 20 minutes.”