Safewill Reviews

Name: Safewill
Address: 28 Foveaux Street, Surry Hills, Sydney
Rating: 4.87

4.9 Rating 1,399 Reviews

98 %

of reviewers recommend Safewill

Company Reviews

Metrics

Info

4.9

Based on 1,399 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Safewill:

Australia's most trusted digital Will-writing platform. We've taken the stress, hassle and cost out of writing your bespoke legal Will.

Visit Website

Phone:

1800103310

Email:

adam@safewill.com

Location:

28 Foveaux Street,
Surry Hills
Sydney
2010

Write Your review

Tell us how Safewill made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appears to be free to write the will, haven’t been charged yet and hope I don’t get charged. $15 a year to be able to change it isn’t bad but don’t like opt out schemes”

Helpful Report

Posted 3 years ago

Thanks for your review, Ian! We offer an optional subscription that allows you to make changes to your Will after the one year of free unlimited updates concludes. You can opt out at any time in the Accounts section of your Safewill account. Reach out if you need a hand in doing so!

Posted 3 years ago

“Great price and service. Happy with the product”

Helpful Report

Posted 3 years ago

We are glad you were able to write your Will using our platform. Thanks Jessica!

Posted 3 years ago

“An easy procedure for a job that can seem hard, but, the process is well taught out and delivered.”

Helpful Report

Posted 3 years ago

Thank you for your review, David. We are glad you found our platform user-friendly!

Posted 3 years ago

“The process was simple enough and for the most part easy to follow. It got a bit confusing around my partner being the primary guardian and executor, and then nominating a 2nd and 3rd for each, but I worked it out. The will can allow for my partner and I dying at the same time, but not if my partner and I and our children all die at the same time. The only way to deal with this was in the Asset notes.”

Helpful Report

Posted 3 years ago

We are glad you were able to make use of our Assets Notes section within the Will-writing process, Julian. Thank you for your review!

Posted 3 years ago

“very user friendly format”

Helpful Report

Posted 3 years ago

Thanks Geoff! We are glad you found our platform simple and easy to use.

Posted 3 years ago

“Easy process team on chat were very helpful thanks for your assistance”

Helpful Report

Posted 3 years ago

Allan, thank you for your review! We are pleased to hear that we were able guide you through your Will-writing process.

Posted 3 years ago

“VERY FAST AND VERY EASY TO FILL IN. GLADLY RECOMMEND TO OTHERS”

Helpful Report

Posted 3 years ago

Ian, thank you for your review. We are so glad you found our platform easy to use and efficient!

Posted 3 years ago

“Very simple process. Great to know it's sorted.”

Helpful Report

Posted 3 years ago

Thanks for your review, Peta. Appreciate it!

Posted 3 years ago

“Easy process and quick”

Helpful Report

Posted 3 years ago

Thank you, Graham. We think so too!

Posted 3 years ago

“So much easier than I thought it would be! The forms were quick to complete and easy to understand. Thrilled to have ticked this task off the list thoroughly and affordably.”

Helpful Report

Posted 3 years ago

Thanks for your review, Elaine. We are so glad we were able to help you tick your Will off of your to-do list!

Posted 3 years ago

“Found myself a groupon code voucher which I used for safewill. easy to fill out .”

Helpful Report

Posted 3 years ago

Thanks for your review, Carol. Great to hear you found our platform easy-to-use!

Posted 3 years ago

“Very simple and easy to use application. Would recommend that you use this , if you're looking for to have a will made in a quick fashion with no hassles.”

Helpful Report

Posted 3 years ago

Appreciate your review, Anurag! Always here to assist.

Posted 3 years ago

“Very easy to use product that steps you through the process in a simple manner. If you're looking for an easy to use tool, i' would recommend using this site.”

Helpful Report

Posted 3 years ago

Thank you, Anurag! We are so glad we were able to help you with your Will-writing process.

Posted 3 years ago

“Very helpful and convenient and affordable, and easy to follow I would recommend to my friends Ethel”

Helpful Report

Posted 3 years ago

Thanks for recommending us Ethel 😊

Posted 3 years ago

“Finally, a quick, simple & easy solution to writing a will. I have been putting this task off for years, due to it's complexity & ever changing personal circumstances. You have addressed both issues very well. I will definitely recommend your services. However, there are a couple of quirks in your online software that should be corrected. Overall, quite good, but could be better. The reason for 4 stars.”

Helpful Report

Posted 3 years ago

“Very simple and straight forward! Highly recommended.”

Helpful Report

Posted 3 years ago

Thanks for recommending us Ezzeddin 👏

Posted 3 years ago

“I signed up because I got an email from The Cancer Council offering me a discounted offer, so I figured, why not? Overall I think the service is good, a big plus being that it makes the whole process so simple, quick and easy. I had previously considered making a will but was put off by the amount of paperwork and the fact that I’d need to deal directly with a solicitor, which I’ve never done, so I was intimidated by the idea. Really, I just had no idea where to begin, whereas SafeWill made it clear and concise. My main criticism is that SafeWill is a tad too vague when it comes to listing your assets and finances etc. There needs to be much more specific examples or a tutorial on what to list. There are more and more modern services, such as Spaceship Voyager (Managed fund that lets you invest in the stock market), Raiz (Similar to Spaceship), Stake/Dabble (Buy shares) etc. Not to mention how equity crowd funding is a growing field. Basically what I’m saying is that, there are heaps of ways people can invest, relatively small amounts of money. I haven’t even included traditional stuff such as Term Deposits, Superannuation, Bank Accounts, Physical Property etc. I had to really stop and think about what I had. I don’t invest huge amounts, but I do invest small amounts across different things. The other, smaller, criticism I had was that I’ve submitted the will but I’m not sure what comes next. I recall reading that someone will look at it, then return it in a document that I have to sign and send back. However, I haven’t received any communication regarding that part yet. So I’m not really sure if my will is valid and confirmed or whether I’m still waiting. To summarise, I think the service is solid overall and I think modernising the concept of a will, especially making it uncomplicated and more accessible to modern generations is brilliant. I just think it needs more clarity over what assists are, which ones you should list and a clearer confirmation process, perhaps a progress page so you can see what stage your will is at and what you need to do.”

Helpful Report

Posted 3 years ago

Thanks so much for your feedback David 😊

Posted 3 years ago

“nice and easy to do not badly priced some bits needed clarifying, but online chat wore happy to help”

Helpful Report

Posted 3 years ago

Thanks for the review Ashley. Glad our customer service team were able to help 👍

Posted 3 years ago

“Good to get the will done with very little trouble.”

Helpful Report

Posted 3 years ago

Thanks for the review Christine 😊

Posted 3 years ago

“It is very easy to do and good to be able to get help on the chat line.”

Helpful Report

Posted 3 years ago

Thanks Pat. Glad our customer service team were able to help you

Posted 3 years ago

Safewill is rated 4.9 based on 1,399 reviews