Sarenza Reviews

Name: Sarenza
Address: Sarenza Service Client 8 10 rue Villédo, Paris
Rating: 1.42

1.4 Rating 48 Reviews

10 %

of reviewers recommend Sarenza

Company Reviews

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Metrics

1.4

Based on 48 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email

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Phone:

0203 059 5749

Email:

customerservice@sarenza.com

Location:

Sarenza Service Client 8 10 rue Villédo
Paris
75001

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered shoes which were supposed to be sports and orthopaedic shoes. They were too small in length and width and were low quality. Stay away from them.”

Helpful Report

Posted 1 week ago

“Lack of quality. Absolute rip off. Don't buy.. bad copies. 👎 I wish I'd read reviews first”

Helpful Report

Posted 1 week ago

“I want my Money back!!!!! Searched for orthopedic shoes and came across Zarenza site. Placed order and waited 3 weeks. Shoes are not orthopedic and are rubbish. Cheap and nasty not like advertised, and delivered in a plastic bag with no paperwork. I have requested to return them but not holding my breath. What a Scam company! Don't buy from this company!!!!!!!!!!!!!!”

Helpful Report

Posted 2 weeks ago

“Poor quality, twisted strap, definitely not orthopedic, not in Australia as advertisied, shoes not boxed came in a plastic bag - Like TEMU The shoes are not orthopedic as advertised. The strap was twisted sewn on incorrectly. They would only offer 30% refund or 60% credit. Poor quality, didn't even come in a box, came in a plastic bag just like TEMU shoes. I will not be shopping here again. Difficult to deal with and the only way to return is to pay for the return and tracking yourself and after or 6 emails to and fro they still didn't give me their return details which is overseas somewhere. The company is called Luxza Enterprise based in Hong Kong - buyer beware”

Helpful Report

Posted 2 weeks ago

“DO NOT BUY FROM THIS COMPANY - AGREE IT IS A SCAM COMPANY - I thought I was dealing with Company from Netherlands, after ordering 2 pairs of shoes and a linen top, I got emails confirming shipment was on its way but then the company address changed to Denmark!! Wasn't till I received goods that I found that the top was not linen as advertised in the pictures - was a cheap gross material that looked nothing like the picture. The shoes were both nice but one pair didn't fit properly so I have sent several emails asking to return the top and the shoes that don't fit and they've just ghosted me!!! I'm kicking myself that I didn't find this page before buying - this site shows the address details as Paris!! BE WARNED - IF YOU DO BUY AND RECEIVE THE GOODS, THEY'RE CHEAP AND NASTY NOT LIKE WHAT IS ADVERTISED ON LINE AND IT COMES FROM CHINA - YOU CAN'T GET YOUR MONEY BACK - THE WEBSITE IS A LIE - SCAMMERS!!!”

Helpful Report

Posted 2 weeks ago

“Absolute garbage products I binned what I received. Poor fit terrible products and they are not orthotics at all!! DO NOT BUY”

Helpful Report

Posted 3 weeks ago

“Zarenza is in reality a Chinese business "Luxza Enterprises". I bought some leather slippers which looked very good in the add but failed miserably when I recived them. Poor quality, inferior materiials & uncomfortable. So I requested a refund via email. Their response was offers of discounts, vouchers, advice, everything other than a return address. Several subsequent requests resulted in the same evasive response. I put the matter in the hands of Paypal and informed Luxza. I received the return address (Guangdong China) the next day. Return cost AUD$25.00. No I will see how long the refund takes.”

Helpful Report

Posted 3 weeks ago

“DO NOT buy from Zarenza Au. I made sure to properly check my size against their size guide. What they fail to share is that if a size 42 is meant to match a foot that measures 26.5cm, that is the length they make the foot bed. (I.e. the shoes are WAY too small and do not fit). Now they are refusing to acknowledge Australian Consumer Law and will not provide me with a refund unless I pay to return the goods to China myself which costs min $20. That was only after fighting with them after they wanted to offer me a percentage refund or a DISCOUNT to purchase more. Disgusting. AVOID!”

Helpful Report

Posted 4 weeks ago

““Zarenza-au” Definitely not a legitimate business. Per other reviews a disgusting experience. Passing off faulty, cheap and nasty product (shorts) as a high quality SPANX brand. Would not give refund offer only a DISCOUNT on buying another item. DO NOT BUY from this rogue company. Product was inferior and hardly worth $1 even if not faulty. They take your money and then give rubbish responses to discourage you from sending back item to CHINA at your cost. ACCC needs to shut them out.”

Helpful Report

Posted 1 month ago

“Do not trust this business operating under many names Sarenza - Zarenza. They will take your money and not refund you as they promise on the website. If you want to get a refund you have to send your shoes back to an address in China.I sent my shoes back on 11/10/2024 and I contacted Australia Post on 12/11/2024 to find out that they were in China customs and I needed to contact the company who needed to contact China Post. Zarenza are not an Australian business. I am owed AUD264 plus it cost me AUD70 plus in postage to send the shoes back to China. Zarenza say they are authentic on the website by telling the customer that you have to pay to send the shoes back for a refund. What they do not tell you is you have to send them to CHINA.They will not offer you a refund immediately when you contact them. They offer you a discount to purchase more items. This page says the business address is Paris, the web page I was dealing with said it was in the Netherlands. THIS IS A SCAM BUSINESS”

Helpful Report

Posted 1 month ago

“Sizing not accurate, too big . Stated 37 but bigger than a 37”

Helpful Report

Posted 1 month ago

“Scam, Chinese company with poor quality, falsely advertised shoes. Beware.”

Helpful Report

Posted 1 month ago

“Company is nor in Australia as stated . Its in CHINA PAID $69 for a junk synthetic dress. BEWARE”

Helpful Report

Posted 1 month ago

“This store states its Zarenza australia ,what a lie Its in China and you think its good quality so you pay the price only to find it comes from China and takes so long to arrive .I know this because tracking tells you where it is.I should have looked on temu if I want a cheap dress . We need to stop these lying web sites .”

Helpful Report

Posted 1 month ago

“So bad!!! The pictures are not like the item you actually order!!! And they don't get back to you for a return so very dodgy!!! Scammmm”

Helpful Report

Posted 1 month ago

“Great shoes good at letting me know that my order was on its way good”

Helpful Report

Posted 1 month ago

“Zarenza Australia say they are a company that is transparent TO CUSTOMERS with their shipping and refund policies, THIS IS UNTRUE. What they do not tell you is that they make it appear you are purchasing your goods from Australia. So when you agree to their refund policy of paying for return postage, you think it will be to an address within Australia. NO, IT IS AN ADDRESS IN CHINA. They also try to dissuade you in emails with other offers, before allowing you to gain a refund. They are misleading and manipulating their customers. I have read through all their policies and there is nowhere it states that a customer has to post it back to China, yet I have it in print in an email from Zarenza Australia that they state this. When I sent an email back with screenshots of their actual shipping and return policies for customers, TO PROVE IT DID NOT STATE THIS, they ghosted my emails. This is one of the worst online companies I have ever dealt with. They advertise as an Australian and New Zealand company but if you want to phone them, you have to phone the Netherlands, Sarenza. There is no way you can deal with this company except via email and the emails have no signed return name. BEWARE AVOID THIS COMPANY.”

Helpful Report

Posted 2 months ago

“This company is a complete fraud. I purchased two pair of shoes back in Nov2023 and returned both. After following up for a month as they were not giving me any updates on the state of the return, they finally reimbursed me, so I considered this matter as closed. I did not receive further communication from them on this matter, only ads. Last week I received an email from a debt collection agency requesting more than double of the price and asking to pay in less than 10 days, the only context being that they had been contracted by Sarenza. It is a nightmare to communicate with them as they do not have a contact phone and customer service is a joke. They told me one of the items had been refused for return (why did they refund me in the first place?) but instead of communicating this to me, they went directly to a debt collection agency. I will not pay this fraudulent claim. No one should buy in this online shop again”

Helpful Report

Posted 9 months ago

“I bought Miista boots in January through Sarenza.de. After wearing them about 5 times, the right boot came apart on the back, right down the seam for some reason. I contacted customer service about this problem and asked them to open a warranty case. They asked me to send pictures of the damage and assured me that an examination would take up to 7 business days. It's been two months since then and I still haven't heard back from them. They have stopped responding to emails and there is no way to contact them again. I do not recommend using this resale platform. They most likely buy faulty items from suppliers and sell them for the same price as the official brand's website. I only used this platform because the model I wanted was sold out on the Miista official site at the time. But I will never do that again.”

Helpful Report

Posted 1 year ago

“I found a pair of Caprice ankle boots in the right size on the French Sarenza website. There was only one left. Searched for a Dutch Sarenza website and found the one pair that was left there too. Ordered it on March 20, 2023 and tthe website then claimed they would be delivered on March 22. Since a majority of the reviews were bad I chose the Klarna payment option (pay within 30 days of shipment). Thinking 30 days must be enough to ship them. The Caprice ankle boots were delivered to my local Post.nl Punt today (March 28). Packaged well, the right shoes in size and colour as promoted. Sarenza The Netherlands delivered as promised. I am extremely happy and relieved ;) Most bad reviews were posted during Covid-19”

Helpful Report

Posted 1 year ago

Sarenza is rated 1.4 based on 48 reviews