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Satsuma Loans Reviews

4.6 Rating 2,940 Reviews

92 %

of reviewers recommend Satsuma Loans

Company Reviews

4.6

Based on 2,940 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Satsuma Loans 5 star review on 14th March 2017

Satsuma Loans 5 star review on 2nd March 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY AWAY FROM THIS COMPANY!!!!!!!! CHARGED ME £375 BORROWING £2,000 FOR 21DAYS!!!!!!!! ABSOLUTE CON!!! AVOID AT ALL COSTS! THERE ARE MANY OTHER BETTER COMPANIES TO CHOOSE FROM. ABSOLUTELY DISGRACEFUL COMPANY WHO DOES NOT CARE ABOUT ITS CUSTOMERS NOR HAS ANY MORALS! TRIED TO MAKE JUSTIFICATION BY SAYING THEY ARE NOT DOING ANYTHING ILLEGAL! WHAT A JOKE! £375 INTEREST FOR 21 DAYS!!!”

Posted 4 years ago

“The most shocking service I have ever encountered with any creditor....EVER. Completely incompetent. I have been waiting on a reply from then regarding my payment plan FOR OVER 2 WEEKS!!! Completely pamming me off....do NOT care about their customers in the slightest, completely unethical company. I have now complained about them to higher above as they haven't had the decency to contact me back regarding my situation. Honestly, AVOID THIS COMPANY AT ALL COSTS!!!!!!!! MUCH BETTER COMPANIES OUT THERE WHO ACTUALLY CARE!!!!!!!!!!!!!!!”

Posted 4 years ago

“Disgraceful Company - ignore compliant emails and don’t respond to FOS adjudicators. Now 6 weeks overdue!”

Posted 4 years ago

“I have been with you for over 12 months and have been an excellent player, yet I am bot eligible to reloan with you. Which I find to be very bad. Loyalty should count for something but apparently not with Satsuma”

Posted 4 years ago

“Had applied for a loan that was £50 repayments a month and was told they did not think i could afford this. HOWEVER i had recently just paid back in full a loan that was £125 a month. so them saying £50 a month repayment is a loan i could not afford is just stupid Avoid this site as they have gone down hill over the past few months and will claim they know how much you can and cant afford better than you can”

Posted 4 years ago

“Satsuma is just ripping bastards! Government need to ban all those fuckers!”

Posted 4 years ago

“Very poor customer service and complaints department who delay sending responses, even from adjudicator decisions from FOS. Why such a delay?”

Posted 4 years ago

“Awful company, terrible customer service which lies and covers up their mistakes. DO NOT use Satsuma, you will regret it if you do!!”

Posted 4 years ago

“Absolute joke not being able to get into me or my account since February and doing nothing”

Posted 4 years ago

“I sent an affordabilty complaint to this company. After 8 weeks they asked for another 2 weeks which I said was ok. We are now 3 days over the extra 2 weeks and not a response. I emailed them 2 days ago which has just been ignored. Will give them until 2moro for response or sending to Fos with all paperwork showing how they are messing me about”

Posted 4 years ago

“Ridiculous situation taking ten months to send paperwork to fos for a complaint.Then when adjudication against them is made they just ignore it for more than a month .Ridiculous complaints system .”

Posted 4 years ago

“Would have left zero stars but need at least 1 borrowed £1000 because wages were late tryed to repay early wanted £895 interest for 1 week robbing mxxxxxer fucxxers now unemployed just got detp relief order so thay get zero have that thanks for the free money”

Posted 4 years ago

“Verification process hopeless; as I don't have a mobile with photo facility, current driving licence, current passport or "firearms certificate" (what!) having a British birth certificate doesn't count! Will be getting another loan from Morses who are much friendlier and helpful. Waste of my time”

Posted 4 years ago

“Only advertising and nothing else.I don't understand from where they have big rating.”

Posted 4 years ago

“Avoid like the plague, I took out the £1,500 loan on the 31st March 19 and then called up to settle on the 01 May 19 in full as no payments had yet been deducted from my bank.. When provided with the settlement quote It was £1604. I thought that was fair as I had the money for a month and on their interest rate should have been about right as the interest worked out to about £124 a month on the loan... After clearing my balance they then the same day took another £249! Nothing was mentioned on the call that they would still claim that days payment and the interest for 1 month was £350~ Phoned up and they were absolutely useless and kept claiming it's all worked out by a complex formula and couldnt tell me why! I've got hold of the formula and still their figure is incorrect! Complaint going to FOS”

Posted 4 years ago

“Satsuma gave me the incorrect settlement date (one day before) which cost me an additional £70! The customer service is attrocious, failed call backs, no response to a complaint raised on 29 April and no response to my requested SAR! Interest is sky high, £834 interest paid over 6 months. Avoid avoid Avoid!!!!!!”

Posted 4 years ago

“Applied for loan online in Saturday sent documents Monday and still nothing other reviews on here say same day payout can't be real,needed money quick but its nearly payday so won't need .I've sent numerous emails asking updates and nothing”

Posted 4 years ago

“Absolute shambles from start to finish not even reliable I would not reccoment to anyone”

Posted 5 years ago

“Absolutely rip off when I asked where from that high interest of paying early they gave me link to website which doesn’t exist! Avoid! Someone should check their registrations if this is allowed by law.”

Posted 5 years ago

“Over 7 hours for an email to acknowledge my application and take me to the next step. No thanks.”

Posted 5 years ago

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Satsuma Loans is rated 4.6 based on 2,940 reviews