Satsuma Loans Reviews

Name: Satsuma Loans
Rating: 4.62

4.6 Rating 2,940 Reviews

92 %

of reviewers recommend Satsuma Loans

Company Reviews

Questions

Metrics

4.6

Based on 2,940 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	Greater than 90%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how Satsuma Loans made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Satsuma Loans 5 star review on 14th March 2017

Anonymous

Satsuma Loans 5 star review on 2nd March 2017

Palita

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't sign into app can't sign in online ring them several times one said they fixed in still not fixed it so the absolute rubbish”

Helpful Report

Posted 5 years ago

“Satsuma do state what interest they will charge and that most of the interest is payable early on in the agreement. You do have 14days to cancel the loan if you provide it in writing. I paid £43 interest on a £900 loan after providing notice to terminate the credit agreement on the 13th day from e-signing. Still quite a lot of interest for just a couple of weeks borrowing but it suited my purposes and saved me a headache. I have done this on two occasions. In my view it helps me overcome a temporary shortfall and still nets Satsuma a good level of interest for the short duration. A win - win situation possibly? It appears not for Satsuma who are no longer offering me any size loan when I apply any more. It would seem they don’t like short term lending (certainly not within the 14day cooling off period) and are only interested in locking customers in to that early high interest agreement where the bulk of the interest is taken during the first month/s of the loan. For me it really illustrates just what unscrupulous types of people are behind these high risk, high interest loan companies. Sunny and SafetyNet Credit do not penalise customers for early repayment/settlement. SafetyNet Credit also increase your borrowing limit for a good repayment history. So in short Satsuma Loans (owned by Provident) can go sling their hooks! I’ve requested my personal information be removed from their system.”

Helpful Report

Posted 5 years ago

“Working for the complaints team must be the easiest job in history.. when a customer calls just say we sent a letter to your address (they havent really) or we will email it to you now? And they dont.... complete rip off merchants....”

Helpful Report

Posted 5 years ago

“Can not log in to my account change password and still won't open phone 4 times no help”

Helpful Report

Posted 5 years ago

“Have a case of unaffordable loans at the fos.Eight months in still no paperwork sent in by satsuma .Unacceptable complaints resolution.just not good enough.”

Helpful Report

Posted 5 years ago

“poor customer service”

Helpful Report

Posted 5 years ago

“RIP OFF MERCHANTS! No idea at all how this company is permitted to operate! This company steals 28 days interest upon any early settlement! It also charges all the interest prior to repayment of any capital which means after 3-4 months, all you have paid is interest and still owe the initial capital. Staff are slow, frustrating and the customer service skills is none existent! Shocking company, money hungry lender with no scope to improve despite many reviews of this company online shaming it!!!”

Helpful Report

Posted 5 years ago

“Please please I beg you not to take any loan from this company they are theft infact worst then a theft. I borrowed 1000 at the end of January and paid the whole amount March 16 guess what I paid back 1279, when i ask how they came up with that amount she couldn't even explain it. The best place is amigo I borrowed 2000 and I am making a payment of 122 monthly”

Helpful Report

Posted 5 years ago

“This company is a total rip off don't use , I borrowed £500.00 and requested an early charge only 18 days after taking loan out and was told it would cost £653.00 to settle. They are not prepared to discuss reducing this totally rip off charge .This company should be shut down immediately , I have complained to the FCA who are taking up my case . AVOID THIS COMPANY AT YOUR PERIL”

Helpful Report

Posted 5 years ago

“3 days of waiting for them to verify my bank statements. It’s like they don’t care. It actually says and I quote ‘ remember you have been accepted ‘ It’s quite upsetting”

Helpful Report

Posted 5 years ago

“Still waiting for verification of bank statements. 3 days later still states I’m approved but nothing. Pick you up Then Throw you down Cheers 👍”

Helpful Report

Posted 5 years ago

“Worst loan company i have EVER used! took a loan out for £800, the repayment total was over £1500, fine! However i didnt even realise the loan amount went through, no confirmation NOTHING! Just saw the money appear in to my account!!! By this time i did not need the full amount so i decided to keep £300 and pay back £500. Common sense after dealing with other payday loan companies was id only owe the interest on the £300 i decided to keep. WRONG - if i had paid back the £500, i would STILL owe £1000 and my payments would remain the same @ £250 a month!!!!! Absolutely awful companny, what a joke! So i cancelled the agreement within the 14 days (literally the day after) and paid back the full £800 plus interest of £3.04 which is also a stupidly high amount of interest PER DAY. STAY AWAY DONT GET RIPPED OFF. I wish i had read the reviews first!! i had a lucky escape - rip off merchants.”

Helpful Report

Posted 5 years ago

“WAS CONNED INTO PAYING 28 DAYS WORTH OF INTEREST.....took out a loan previously first time with satsuma, I rang up to pay a one off payment of £70 the loan was for £350 found out the balance had come down to £630 which was fine as I didn't have any intention of going through the full length of the loan time I originally requested...think I requested 12 months or so maybe less. I rang up the same day again to ask what the balance would be to me if the full owed amount of the £350 loan minus the £70 one off payment I made and of course plus the accrued interest upto that date! I was told I would be given a settlement figure that was valid for 28 days and included the interest for that 28 days! I wanted to pay the loan off that day I rang up to get a settlement figure and NOT 28 days later...I feel conned out of my money. I have never paid interest in this way after I want to settle the balance off. I felt forced to pay 28 days worth of interest , I have been with a few pay day lenders and this company has got to be the worst I have been with...I will NOT be returning for a loan in the future. This service can lead people into having serious debt problems and that is down to YOU Satsuma! Also had to phone to pay a one off payment! couldn't do this online...more money to satsuma!”

Helpful Report

Posted 5 years ago

“Borrowed £1000 paid back in 13 days , changed me £209 , stay away you will be ripped off ........”

Helpful Report

Posted 5 years ago

“Waste of time. My next application was over 100 pounds less than first got turned down”

Helpful Report

Posted 5 years ago

“Worst payday lender I’ve ever used , really was a shock to find out early payment settlement borrowed £100 , payed off 4 payments of £11, phoned to pay the rest of loan off, settlement fee was £91 if I’d left my loan going for another 8weeks would have only paid another £6.50 , still charge you for 28days after absolute joke please don’t get scammed buy these con artists they prey on people who really struggle with money . Will never use again thank god i only borrowed £100 . Recommend sunny 😎 tho they are much better than these”

Helpful Report

Posted 5 years ago

“I don’t advice anyone to take out a Satsuma loan the interest is to high, the service isn’t bad it’s good, the only problem with these payday loans is the interest, it’s shocking.”

Helpful Report

Posted 5 years ago

“Worst company ever. You would have to pay almost full interest even if you want to pay it off earlier. Guys don't get a loan from them. Please don't.”

Helpful Report

Posted 5 years ago

“Never again”

Helpful Report

Posted 5 years ago

“I took out a loan and repaid it within two weeks, u would think that would show I’m trustworthy, instead when I applied again all I got was u paid it back too soon! Obviously they only want people who will rack up the interest , and make them cash”

Helpful Report

Posted 5 years ago

Satsuma Loans is rated 4.6 based on 2,940 reviews