Scotby Cycles Reviews

Name: Scotby Cycles
Address: Church Street, Caldewgate, Carlisle
Rating: 4.91

4.9 Rating 3,360 Reviews

99 %

of reviewers recommend Scotby Cycles

4.9

Based on 3,360 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01228 546 931

Email:

support@scotbycycles.co.uk

Location:

Church Street, Caldewgate
Carlisle
CA2 5TL

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Scotby Cycles 5 star review on 19th September 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“looking online for pearl izumi shorts led me to scotby cycles site. I placed an order and received shorts within days. excellent product and service.”

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Posted 7 years ago

“Great customer service, advise and quick delivery.”

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Posted 7 years ago

“Bought a pair of shoe covers and great expense that after one wear developed a hole. Was told that as it is not stitching or seam it is not covered under warranty. I suspect I have an argument for ‘fit for purpose’ given I have only worn them once and they no longer work but quite frankly, I cannot be bothered, there are plenty of other shops and brands to buy from.”

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Posted 7 years ago

Hello Dominic, Sorry to read your review. I have read your email with Alex. I can see that Alex contacted the UK suppliers about your hole that appeared on the bottom of your Castelli over shoes (forwarding your photo). We received a reply from the suppliers: "This wouldn’t be covered under warranty. These would have been caused by the customer missing his pedal and standing on them rather than clipping in." Therefore the UK suppliers would not replace under warranty. We have done everything we possibly can for you. (We've also sent some suggestions for repair). Sorry, we could not help you further. Best regards Simon

Posted 7 years ago

“Fast service and good prices. Delivered when said so overall great experience shopping with Scotby Cycles.”

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Posted 7 years ago

“Item in Stock. Despatched straight away with tracking. Very happy with saddle.”

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Posted 7 years ago

“Perfect order and communication process. Competitive price and prompt despatch/delivery.”

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Posted 7 years ago

“My order was sent very quickly and was best price around. Thank you.”

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Posted 7 years ago

“One of the few locations I could buy some mountain bike shoes with the style I wanted. Ordered them and they were here within 2 days. Very good service would definitely recommend Scotby Cycles”

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Posted 7 years ago

“Good communication and prompt service. Great prices too.”

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Posted 7 years ago

“Ordered and shipped in quick time and received two days later. Awesome service.”

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Posted 7 years ago

“Looked everywhere for the bike shoes I was looking for. Scotby had them in the right size at the best price and delivered them for free. Great service.”

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Posted 7 years ago

“Had to return something as I got the wrong size and I had the replacement in 48hrs. Brilliant service. Also the best price I found for the item”

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Posted 7 years ago

“Great advise and quick service.”

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Posted 7 years ago

“Quick shipping and ggod value for money.”

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Posted 7 years ago

“No fuss, I got what I ordered when I was supposed to get it, thanks”

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Posted 7 years ago

“I was apprehensive about buying a bike online but the price was competitive . Scotby Cycles staff answered my questions and reassured me . The bike arrived sooner than expected and was incredibly well put together and protected in its packaging. Minimum of effort to fully build. I am very pleased with the bike and have since ordered panniers too. Can’t recommend Scotby enough. Thanks, Ian”

Scotby Cycles 5 star review on 18th September 2018

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Posted 7 years ago

“Easy purchase, good price, good info, quick delivery.”

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Posted 7 years ago

“nice shop, many brands”

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Posted 7 years ago

“The website was really informative, which was very important as the Five Ten range of cycle shoes can be very confusing. A wide range was available and the price was very competitive. Above all the speed of delivery was outstanding. Excellent service all round.”

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Posted 7 years ago

“Great price and fast delivery, I've never used you before but I'd use you again without hesitation.”

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Posted 7 years ago

Scotby Cycles is rated 4.9 based on 3,360 reviews