“Placed the order then never heard from them again! Constant calls and messages sent. Have been promised delivery next week (once again), but not convinced they will come.
3 weeks wait for screens that were in stock and supposed to be next day delivery....”
“Such a shame - these guys could be great but they're a bunch of charlatans. They over trade, take your money, promise it's in stock and then use that money to place the next lot of orders so you wait forever. They consistently lie and delay, brass neck doesn't do them justice. A great shame, because the product is good.”
“Absolute rubbish company , save your money and time !!!, can’t add photos as nothing has turned up , rubbish customer service just don’t know the left from right”
“Unlike a lot of customers who are still waiting for their orders to arrive and given one star, ours did eventually arrive, albeit wrong. The screens were the wrong thickness, and several Spacers were missing. The after sales service is appalling!, as is the s
o called 'immediate reply' chat room- not fit for purpose IMHO. If Screen With Envy are to last, serous improvements need to be made. There's nothing envious about been featured on BBC Watchdog is there??”
“I ordered two screens with next day delivery. They didn't arrive on the Friday or the next week. I was extremely disappointed as they look lovely. The tracking code with the courier was wrong,eventually I was given the correct code and it looked like they had held on to the screens for a week. So I went to an online chat with the courier. It turns out they had only received notification the screens were going to them. I sent numerous emails to S.W.E and, in the beginning, I received friendly emails back. When I emailed to tell them the screens were not with the courier and I wanted to cancel my order I still received emails that didn't really address the problem. Luckily I paid using PayPal and took it straight to the resolution centre. Suddenly I received an email from the head of customer services - which I ignored one, because it was probably another delaying tactic and two, because I'd handed the case over to PayPal. I will in the future use a credit card or PayPal as it seems they tend to ignore the customer and only respond to bigger companies.”
“After reading negative reviews about this company I was a bit reluctant to order from them. Anyway I had a few emails with Sara and I decided to take a chance.
I ordered 2 Screens and a trellis they arrived today well packed. They r absolutely beautiful and I can’t wait to have them put up on my new patio .”
“Ansolute jokenof a company. This is a scam, leave well alone. If you need further assurance of this being a scam, check out the Facebook group - screenenvy is a scam”
“You don't get your order and the customer service is appaling. I have tried to get a sensible response via chat, email, fb messenger, all a waste of time. There is no revised delivery information and even when you ask for managers / directors contact details, you don't get them. They blame the couriers and they just keep saying wait a week ( even though they advertise next working day delivery), and this is week after week.
Keep your valuable hard earned cash to spend with a reputable company.”
“I feel like a newby as I only placed my order a week ago but after no signs of delivery, I started to seek out reviews and wow, am I feeling stupid now! I’m not going to wait weeks or hound them with numerous emails because I should not have to, they’ve taken £570 of my money and I have nothing to show for it. I’ve emailed them once and got the copy-and-paste reply, so I have emailed again demanding that the order is cancelled and money returned as per my consumer rights of 14 day cool off period. If I don’t hear back from them in a couple of days it’s off to trading standards and charge back through credit card. I’ve been banned from their Facebook page for suggesting that they may have logistics problems that need sorting before expanding their sales and promise of next day delivery. Customer service is non-existent and a bit glib with stupid emojis!”
“Avoid this company like the plague!! They’re nothing but a bunch of fraudsters. They have ripped me off for £1600 not only me but many other customers as well. Apparently my order is with the couriers and they’ve lost it that was over a month ago.Screen with envy don’t reply to my emails the girls in sales fob you off with we’ll look into it and get back to you BUT NEVER DO!! This is by far the worst company I have ever come across. My wife has had sleepless nights worried that we have lost £1600 which is a huge amount of money for us. I can’t see us getting our money back or our fence panels”
“Terrible. Avoid. The worst service I have ever experienced. Customer service is woeful. Delivery shocking. Meant to be next day delivery however waited 5 weeks with numerous calls and emails. Received part orders. Bland emails with emojis don't really cut it I'm afraid. Told item had been collected by courier only to be told the next day it was still at SWE. The Directors of this company should be ashamed although I doubt it.”
“If only I had read the reviews about this company before ordering! They are the worst company I have ever bought a item from. Ordered 27th February with promise of next day delivery- now in May and despite dozens of promises, fake tracking numbers I still don’t have my item. When you highlight their failings on social media they block you. This company is fraudulent. I have instructed PayPal to recover my money as I know I won’t be receiving the item”
“Lying thieving dishonest company. Avoid like the plague! Taking a recharge claim case up with my bank to claim the back money after my order failed to materialise.”
“Waited over s month.... no delivery over 30 emails and telephone calls...requested refund over 10 times and no refund..... just more of their emails saying they are sorting it...... shocking service.... do not use them”
“Fraudulent Company. Lies on lies. Do NOT deliver product. And will NOT provide a refund. Company should be shut down. Would give neagtive scores if I could.”
“Je ne comprends pas les avis négatifs, super qualité et design super joli, commande facile, service client à l'écoute et ultra disponible, livraison via TNT en 48h bref....nickel!!
Un grand merci et heureusement que je ne me suis pas laissée influencer par les avis super négatifs 😅👍”
“If I could have opted for a lower score I would have. I have two outstanding orders totaling £415 which were ordered over a month ago despite the promise of next day delivery. They issue fake courier tracking information to stall customers. I have sent 12 emails and made numerous phone calls to constantly be lied to and made false promises about delivery. I have requested a refund 4 times to just be ignored. This company should not be allowed to continue trading as I know I’m not the only customer in my situation.”
