SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,851 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,851 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“conduct was very unprofessional, impolite. We felt attitude was discriminating towards foreigners . lodged official complaint against Manager Bedford no response from customers service”

Helpful Report

Posted 6 years ago

“After spending nearly 5 months trying to resolve a problem with a lazy boy chair purchased it is now nearly Christmas and I still have a chair which is thread bear and unsightly. Every step along the way SCS has not been interested in the problem and has been unable to provide accurate advice on how to get it repaired at further expense to us. Do not use SCS. The quality is poor and once they have your money they will tell you anything on the phone just to get rid of you! Do not be fooled by their concerned replies on these pages they lead nowhere”

Helpful Report

Posted 6 years ago

“Awful company that has no interest in customer satisfaction. Had a carpet badly fitted 7 weeks ago, the surveyor stated that the joins must be lengthways across the room but the poorly trained fitters have put the joins widthways, they also scratched all the walls in fitting the carpet along with cracking plaster and splitting the skirting boards plus they snapped off the room’s door handle. Despite 6 telephone calls to SCS Kidderminster, a letter and email to the manager of this branch plus 2 calls to their head office they have arrogantly failed to call me to discuss what they are going to do the rectify these issues. Avoid this company they are very poor.”

Helpful Report

Posted 6 years ago

“SCS carpets Nottingham (the one near County ground) In store - a complete shambles - no-body knows what is going on, mixed up/ lost all initial paper work. Changed prices at every stroke. Delivery & installation - £136 for ONE room - didn't take the old carpet away and refused to tidy up afterwards leaving an 85 year old to clean up the mess behind them. - saying it wasn't part of their job. Black marks on a cream carpet! Spare bits of new carpet just dumped in the corner. Demanded cash in advance of installing, made a mess, gave NO Receipt - just grabbed the cash and left the mess. It's disgraceful & they shouldn't be allowed to get away with this appalling lack of "service?" Will never use this company again”

Helpful Report

Posted 6 years ago

“Tried refusing paying for a refund even though they lost the carpet! Honestly guys I can't stress how bad this company is. Read the reviews this isn't your average bad company, they are awful and their young teenage staff will give you attitude and abuse if you complain to them.”

Helpful Report

Posted 6 years ago

“Spent £3500 on 2 lazy boy sofas . The gap on the middle of one is huge . Had someone out to “ access” it and as expected they are going to do nothing as it’s “ acceptable “ so one sofa has no gap the other a huge gap looks ridiculous . After care is an absolute joke ! Have always used Scs but never again !!”

Helpful Report

Posted 6 years ago

“Bad service, bad communication, Lied to me, Fitter refused to install then they lost the carpet. 3-4 weeks latter I had to get a refund but wasted so much time in the process.”

Helpful Report

Posted 6 years ago

“Scs in Wakefield don’t even deserve one star, an absolute joke!! Ordered carpet in April 2018an still incomplete and were in dec 2018!! Sam the manager has been promoted an thinks he owns Wakefield and they don’t even have an area manager!! After care book appointments to come out to inspect and don’t even bother showing up!! Absolute money laundering twats! Staff take ur money don’t give receipts and prob pocket the money and accuse customers of not paying.. Plz Stay away from Wakefield Scs they a utter joke! If pound stretcher had carpets I’d trust theirs rather than a £55 sq mtr for a full house!! the customer service the roundabouts the lies the staff it’s terrible, as for the questions below they need to add months and YEARS coz I’m sure I’m not the only one that’s waited 8months for carpets”

Helpful Report

Posted 6 years ago

“if you buy anything from scs please read your guarantee first its contents are not worth the paper its written on and if heaven for bid you do have a problem you will find the roundabout you are on goes on and on and they will still do nothing . we have the good fortune of buying a lay boy leather sofa from the mansfield store a fault in the leather started peeling off and we have been accused of over cleaning it what a story this journey has been up till now”

Helpful Report

Posted 6 years ago

“Ordered a 3 seater in draylon type material. Within weeks 2 large white patches emerged on both seat pads. The inspector came and said it was natural fabric pile. It's so unsightly I have to cover it with a throw. Currently in the hands of an adjudicator and if unsuccessful I'll spend a few quid to take them to court. Bully boy tactics are no longer acceptable and neither is their shoddy furniture.”

Helpful Report

Posted 6 years ago

“Couldn't care less about you once they take your cash. Poor customer service. Terrible company and wish I'd never used them. Avoid at all costs!”

Helpful Report

Posted 6 years ago

“My advise is to buy online as you can return for any reason, put yourself out and go into store you cannot return. We are now stuck with a sofa that is so hard we cannot sit on it we sit on the floor,the sales people tell us it will soften BUT WE CANT SIT ON IT. that's what we get for supporting for the high street.”

Helpful Report

Posted 6 years ago

“When i visited the store, in Giltbrook near Ikea, prior to placing my order they were falling over themselves to be helpful. once I placed my order it was a different story of non contact and calls not returned. Eventually I phoned up and agreed a fitting date which they later changed and never informed me. The carpets were subsequently fitted and have faults all over them. I do not want to deal with this company as again they promise to call me and fail to do so. I have asked for a full refund and they want to come and lift their carpets. I'm fine with that but feel if a contract is being rescinded that they should put me back in to the position I was in before the contract started. They need to lay my old carpets back which were of superior quality to the one they laid ! They are so unprofessional and even their manager cant seem to phone when he has made arrangements to. I would go with a local independent company in future as these big chains don't give a damn.”

Helpful Report

Posted 6 years ago

“Order sofa 6 weeks ago told it would arrive with in 6 weeks.so started calling them to see when it would be delivered.promised several times they would check and call back.on third call told that there had been an error and the email order had not been sent it was going to be another 8 weeks.manager not available.on line chat unable to help as store issue was given another number but voicemail with a promise to call back which still hasn't happened yet.sofa now not arriving until end of January and SCS won't talk to me.only buy from SCS if you want to waste your time and money .worst company/customer services ever”

Helpful Report

Posted 6 years ago

“After spending almost £2000 on a suite I feel exasperated with the aftercare service team at Scs!!! Our suite is so hard,it has not relaxed at all. We were told by the manager of the Hedge End branch to invite ‘some fat friends round to sit on it’!!! We are still arguing with Scs after 12 months and are now contacting the ombudsman........ DO NOT PURCHASE from them..... shoddy furniture awful,unhelpful after sales!!!!!!!!”

Helpful Report

Posted 6 years ago

“If It was possible to leave zero stars then I would of done. I bought a sofa from Scs in April which was over a thousand pound, last month in October it didn’t seem right as was sloping at the back, so Scs sent an technician out to inspect it, and apparently all the springs had come away from the main frame, and I was advised not to use this sofa or it will end up on the floor! Then for a month I have emailed and rang continuously, to be fobbed of every time, and get no corospondance from them! Eventually I’d had enough and said come and remove this sofa from my lounge that I’m not able to use and I want a refund, to be told I can’t have a refund,as it’s not there policy. Bearing in mind I have no children and live alone,so clearly this sofa is extremely poorly made, it’s acceptable for it to basically colapse and my only option is to have it repaired. I think it’s absolutely diabolical and there customer service is not existent. I advise everyone against buying furniture from them, and to check there policy’s before buying anything, as you may well be left with some no good scrap furniture in just over 6 months!”

Helpful Report

Posted 6 years ago

“Terrible after sales service. Bought a sofa with removable covers and was told in the shop they could be washed. When washed all the zips broke. Was told by customer service they wouldn’t repair as I shouldn’t have washed them. Why have removable covers then??”

Helpful Report

Posted 6 years ago

“In-store was ok Danny was helpful. Things started to go wrong on the Tuesday got a phone call saying that not enough carpet had been ordered so they added extra.,thought it was a bit odd but excepted it. Bare in mind that my husband was had given the right measurment when the carpets were fitted loads left over! !!!! The next day our sofa's were delivered? ???? Nightmare begins turns out they wouldn't go through the doors. Bare in mind that they had the measurements of our doors and we were not told that the sofa's we ordered were oversized (our home was built in the 1960's) rang the Bedford store only to be told not they fault. We were forced to pay to have the largest sofa arms removed to get into our home appalling after service from the store waiting for some of the money to be paid back. Having read some of the reviews i'm not holding my breath.”

Helpful Report

Posted 6 years ago

“Ordered furniture March, Arrived May - Not too bad.... Cushions ordered were incorrect and so was foot stool. Contacted SCS by phone and they said they will sort but want photo, This was done and sent to their email address. 2 months later nothing heard so went to showroom in Hull. They apologized and said they will sort. Nothing heard so contacted them again to be told they had no idea what we were talking about. This continued until they finally accepted they knew what was happening and would get it sorted. November arrives and they turn up with the correct Stool but with 2 corner cushions and 2 square ones (Which is wrong - We needed 3 square and 1 corner). The delivery team contacted them immediately and we were told it would be sorted. 1 week later I contacted SCS to find out whats happening to be told they want Photographs..... WHY????? They know what they sent. The team at SCS Reception were polite and professional and so were the delivery team but this is extracting the urine. I will NEVER go to SCS again”

Helpful Report

Posted 6 years ago

“Our suite is leather and the colour is washing off literally we clean it with the leather cleaner and it washes off they sent an expert who said nothing wrong with this £4000 suite Also if we are taking medication that can make the suite fade a joke Small claims don’t need to be an expert to see this is not right even water washes the colour off child spilled his water and left a hand print ????”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,851 reviews