SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,852 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,852 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

Write Your review

Tell us how SCS made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received Pluto leather settees, really hard and uncomfortable, hope they will soften”

Helpful Report

Posted 1 year ago

“I've just placed my order with the Paisley branch and what a lovely experience it was. Alison was extremely helpful, I got a demonstration of the rise and tilt chair that's part of the sofa set I've ordered. We talked through the various combinations that were available and the finished product. It's a end of October delivery but I'm delighted if gives me time to get the room decorated. My experience with the sales person was pleasant and I'm looking forward to getting my sofa. I'll happily update everyone one my sofa arrives but based solely on my experience so far I'll happily tell everyone to go see Alison she was fantastic and made the experience really relaxing. I hope this company knows what a gem they have 😁.”

Helpful Report

Posted 1 year ago

“Bought a lovely corner sofa from Melanie in the Wakefield branch. She was very helpful and approachable and made sure my needs were met in terms of what I was looking for. Very happy with my purchase!”

Helpful Report

Posted 1 year ago

“Waited 4 months for our sofas to arrive (10 weeks overdue) they arrived today one of the sofas had a rip down the side the other had a foot long black mark on one side both had to go back . I wish I had read all the 1 star reviews on trust pilot before I set foot in the SCS store never again will I buy from SCS”

Helpful Report

Posted 1 year ago

“The delivery drivers Ian and Deon were excellent.couldn’t get onto site for them so telling you instead.punctual delivery kept us informed all the time.Very courteous drivers . We are very pleased with sofa. Mr and Mrs capes. sofa was delivered at 10am 20/05/2023”

Helpful Report

Posted 1 year ago

“Excellent service from David SCS Swansea. He was very helpful and polite. He answered all the questions we asked about the table and chairs we purchased. He wasn’t pushy, which we really appreciated. For service we would mark him 10 out of 10.”

Helpful Report

Posted 1 year ago

“Went along to my local scs to find a good quality solid sofa and chair the saleswoman recommended the Griffin range stating it was a good investment and would last many years. On inspection in the shop it was good solid high sofa but when delivered not the same quality within 3 days of my partner sitting on sofa the seats had gone soft and he felt as though he was sitting on the floor and struggled to get out of seat. I paid £2,600 for something that can't be used because its uncomfortable to sit on.”

Helpful Report

Posted 2 years ago

“I have not had my sofas for a year.i complained about it and they said to replace a part (the material) i would have to pay £200 !! NEVER BUY FROM THIS COMPANY! I was told i was being too fussy !”

Helpful Report

Posted 2 years ago

“Delivery drivers David and Charlie. Take pride in their job ..very professional. Curteous friendly . No problem with sofa”

Helpful Report

Posted 2 years ago

“What an absolute shitshower this company is, low grade substandard products and absolutely no recourse if you complain,DO NOT PURCHASE ANYTHING FROM THEM BE WARNED”

Helpful Report

Posted 2 years ago

“I went into my local SCS to look for a staircarpet. The first assistant was helpful and gave me the information about their current offers and discounts and talked through the type of carpet i wanted. But I can only assume that their pay is commission based: another assistant barged in and tried to take over; called me "luv" in a patronising manner and kept trying to get my attention by showing me carpets that were not at all what i wanted. In the end, he drove me out of the store with no sale for anybody!”

Helpful Report

Posted 2 years ago

“disgusting customer care , had to travel had no internet and wanted to make changes to my order . when I rang them they said had to come in store. Explained that I couldn't and would they wait until I could come to store . was told sorry can't do anything about that .Now i got sofas the colour i didn't want .”

Helpful Report

Posted 2 years ago

“My appalling customer experience included floor product not being to sample delivered direct to home, thus no SCS quality assurance/re-assessment of job, unimaginative and inflexible fitters, who aggravated fitting of not-to-sample product, very difficult three-way discussions, against the backdrop of poor communications and no follow-through, about partial re-fitting and further charges, and ultimately substantial unexpected personal costs of about 15% over initial price, finally to get a 3 week job done in less than 3 months, and after having to pay a final fee to the fitter who otherwise would not keep a previously agreed appointment; all rounded off by not being able to get through to SCS on the phone to try to talk rather than post this. Caveat Emptor”

Helpful Report

Posted 2 years ago

“I purchased a sofa on 2nd October and still haven't received it. We changed the design 8 days after purchase because we couldn't cancel after 7 days and as such our statutory rights were invalid. Promised November, December, 13th January and after an email was sent to instruct me to pay the balance by the 13th of January to avoid delays to be followed two days later by an email stating it would be the 30th of January now but actually. All I get when I say I want to complain is a customer service person saying its not their fault its the supply chain and that we have to observe the contractual payment but they can make it up and mislead as they like. Oh and its my fault they had ordered a wrong chair and had to change it which caused more delays. They did give me a terrible sofa and chair to sit on at Christmas. And offered compensation of £50, then £100 on an order over £2000. Complete shambles. I hope Mr Llewyllen Bowen knows what a mockery they make of supplying a product carrying his name.”

Helpful Report

Posted 2 years ago

“We bought a lazy boy sofa 9 months ago it cost just over £2000 it's the most we have ever spent on a sofa but we liked it and got told SCS are good 7 months later we noticed every time we got up it was leaving the seating area all wrinkly and creased it looks awful so I called aftercare team up they sent someone out there reply there was nothing wrong was it mechanically I said I know that but what about the wrinkles he said we have to straighten it out every time we sit on it that's not normal I know I would never buy from SCS again I am still trying to sort this out but getting know where they keep passing me to some one else then they say they can't do nothing about it it's all ok”

Helpful Report

Posted 2 years ago

“ScS are to be avoided unless you want loads of hassle and substandard furniture carpets not fit for purpose, when you contact them they dont give a dam i had to take them to court i won all my money back through the court, scs messed us around for nearly a year they try to wear you down so they dont have to deal with you and give you your money back they are the worst company i have ever dealt with.”

Helpful Report

Posted 2 years ago

“bought sofa set from scs never again several faults arms on sofa and chair not enough foam in them material been stitched all wrong so noticable scs sent out technician he agreed with me ,but then scs sent out someone else out as they said the first report had been mislaid the next technician was useless never took photos of the main faults so therefore scs agreed with that technician so i went to furniture ombusman and they were not much better. as i live in suffolk i have not been able to find a independant furniture technition as i would be taking it even furtheri paid £2500 do not buy this was bought only last year .”

Helpful Report

Posted 2 years ago

“Made in store order which delivery was fine start of Oct then realised the premium care kit was missing. After many emails and phone calls between myself and SCS I am STILL waiting for something that I paid for and they haven’t given me. All I get every time when in contact with them is “sorry, but dispatch are sending again and will be with you in a few days”. Have even been given exact date of delivery and still not received. This is now coming up to THREE months from when the product should have been delivered. After cafe service is appalling…be careful”

Helpful Report

Posted 2 years ago

“20 warranty worth nothing! BEWARE! 20 year warranty against manufacturing faults on sofa frames does not apply after 6 years as after then (their words) "it cannot be a manufacturing fault".”

Helpful Report

Posted 2 years ago

“You do the selling very well but when it comes to maintenance you are very below the standard I had my suite 3 years it was paid for and I reported the sagging in the 2 chairs seats,the sofa fine.i had to pay £75 for someone to come out and look at it after several weeks I got in touch and after a bit of rigmaroll you informed me it was normal wear and tear,there was no offer of help even if I had to pay .in fact you were not interested..I know I will never recomend your company to anyone .you are a big disappointment.”

Helpful Report

Posted 2 years ago

SCS is rated 1.5 based on 1,852 reviews