SCS Reviews

1.5 Rating 1,718 Reviews

11 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,718 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does SCS deliver? How long does SCS take to deliver? Does SCS deliver on time? How is accuracy and good condition of items delivered by SCS?

Returns

How is SCS returns process?

Customer Service

How can I contact SCS? How quickly does SCS resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of SCS.

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

How quickly does SCS resolve customer queries?

Helpful Report

(3 weeks ago)

Greater than 74% of reviewers feedback is SCS takes over a week to resolve customer queries.

Helpful Report

(3 weeks ago)

61.67%

Industry Average

“ Well what can I say , went straight into the Milton Keynes store Winter hill SCS . Met by Dave who I would say was outstanding and friendly ( was nice rather than the strong sales talk). More like a friend totally understood what I was looking for and my budget.I cannot fault the staff in SCS absolutely wonderful service. NO worries will pop in just to say hi thanks again. ”

- Anonymous

“ Having left the shop in Darlington on the 21/07/2021 after placing an order for a three piece suite and advised around 14 weeks for delivery We were very happy with the service. ”

- Mrs Borsberry

“ Customer service staff helpful. Received call from Delivery team prior to acceptance. Turned up on time unwrapped sofa and put in place for me. Very friendly guys. What an I say I'm very 😊 happy. My ref BAS 049 609. These guys deserve a bonus. ”

- Jill Mortimer

SCS Reviews

Customer Service - Average