“I have been out of the refrigerator since October 2020 it is now February 2021 and it still has not been fixed. There was several appointments made several appointments canceled. Today is the day we will see.”
“Where do I begin? Ordered a dryer; told it was in stock, got a delivery date and tracking link. The 7:30-9:30 am time slot as noted online cane and went- no calls to say “we’re on our way”, or “we’re running late”. At noon I started calling. Got hung up on while on hold. Twice! Third call, the rep was to even harder to understand, said he’d call the warehouse, stay on the line. He hung up again. My husband started calling when he came home from work specifically taking the whole afternoon to install the dryer after it arrived. He got the same runaround. “Oh, they missed the morning truck, so it’s coming from 3:30-5:30”. 5:30 came and went. This time I called again, asked to talk to a manager. Unbeknownst to me, my husband also called. We got 2 different stories. He was told the truck was on its way to Sun River (2 hours the other side of where we live.). I was told that for some reason, the dryer never arrived in-warehouse. Now we have a NEW delivery date for 3 days from now! In-freaking-believable poor service, failure to communicate, and dishonesty.”
“I purchased a dishwasher in November 2020. As of January 25th the dishwasher was still not delivered. The item was delayed not once or twice but 5 times. The latest update notified me my appliance could possibly be delivered mid February. Upon calling I was repeatedly told that it was the manufacturer’s fault... However, if I wanted to have it delivered within 3-4 days I could place an ADDITIONAL order and pay extra for delivery. Apparently if you purchase an extra dishwasher, the manufacturer delay seems to miraculously disappear!!!??? I ended up canceling my order. However, despite Sears having taken my money in November and not providing the product, I now have to wait at least 3 more weeks to hopefully get my money back!!!!!! I cannot believe this is allowed to happen... If you are looking for an appliance, I strongly recommend looking elsewhere. SEARS.COM will not deliver on their promise...”
“i ordered a part for my dishwasher by chat on January 4th but they set a wrong part in the order, i canceled it the same day, i've contacted them two times so far but i haven't get my money yet, very disappointed, i DON'T recommend sears at all”
“I ordered a dishwasher in December 2nd and delivery was scheduled for Dec 4th. That day came and went and I was rescheduled for the 9th. No show on the 9tv and rescheduled for the 12th. Nothing on the 12th, rescheduled fir the 19th. Again a no show and was rescheduled on the 21st. Talked to an “agent” and was told they stopped fir dinner and was assured it would be delivered. No show on 21st and rescheduled for 22nd. Guess what did not show up on the 22nd? The dishwasher. Due to Christmas, was rescheduled to the 26th, no show again and was rescheduled to the 28th. Nothing on that day either, rescheduled to the 30th. No show on 30 either. Rescheduled for 2 Jan at 12:42. Nothing yet, I finally came to my senses and cancelled my order.
Do not buy from Sears if you need a replacement soon. If you have time on your hands and have a working appliance. Feel free to shop away, customer service sucks and you will be assured your delivery is on its way. Not the Sears company of old days, wish that company was still around.”
“I ordered a washer and dryer and have had them cancel appointment for delivery twice. No call and no resolution to the problem. Do not offer from them as they are not helpful.”
“I placed an order for a TV table at Nov 28th, I received at Dec 7th and I realized there are 16 pieces screws missing. I called Sears and they send email to seller and requested them to send missing parts. They send me 14 screws at Dec 16. After 19 days that I ordered the product, still couldn't use it because they sent me 2 screws less. There are no one responsible. Neither seller nor Sears. I will never purchase anything from Sears and Decoratika.”
“I placed an order for a TV table at Nov 28th, I received at Dec 7th and I realized there are 16 pieces screws missing. I called Sears and they send email to seller and requested them to send missing parts. They send me 14 screws at Dec 16. After 19 days that I ordered the product, still couldn't use it because they sent me 2 screws less. There are no one responsible. Neither seller nor Sears. I will never purchase anything from Sears and Decoratika.”
“Several years ago I purchased a new Sears Kenmore washing machine and dryer. Both had problems from the start. The balance on the washer would buzz and the machine would turn off. The dryer had a loud and annoying screech. I continually called the Sears service department. It was under warranty. After three years the laundry room filled with water from a cheap water dispenser under the machine which was as thin as a plastic milk carton. It was replaced along with the knuckle bushing... the busing was replaced several times. On two occasions the Sears service rep. said that the machines should have never been released to the public. They were always breaking down and he spent most of his time repairing them. After the warranty expired, I was asked by Sears if I would like to renew. I declined and put my machines on the street for pick up. Unfortunately, Sears has lost its customer loyalty from poor products and management. I have never purchased another Sears product since this really bad experience. When Sears finally goes under, I will not miss them at all. No wonder 88% of people give negative reviews. I am not at all surprised!”
“Another 0 star review. Worst customer service EVER! Do not buy appliances because if they are defective, as our washer dryer was, they will do everything they can to prolong the experience. Our dryer has been broken for almost a year. We have had 5 service appointments that have not been beneficial. They refused to replace the unit until 5 visits had been made and it took on average 2 months to get each service visit. The customer service line is a JOKE. This morning I was on hold for 2.5 hours before I had to hang up. I would highly recommend working with a company that is local. We will never go with SEARS for anything again. The WORST.”
“If I could give a 0 I would. A new refrig leaked and caused $$$$ damage. It took a month for a repairman to actually come out to find it had a cracked part. It has been over 3 weeks now and according to sears "they can't find the part". What kind of 3 month old appliance leaks and then they can't find the replacement part????”
“I ordered appliances in the middle of October from Sears.com with a Nov 11 delivery time. They waited until November 4 to tell me that my items would be delayed until December 9. However, if I go to Sears.com right now, I can re-order the same appliances with a November 24 delivery. WHAT IS GOING ON???? I really need these appliances.”
“tried over 20 times to place an order, finally gave up, will check with amazon or cosco. never could get past linking my account. no wonder sears is going bankrupt, if you cant order why bother wasting time to look up parts or items, have never had so much problem buying any item from other company”
“Ordered 2 “300pc drill & drive sets” for Xmas presents. One came damaged, box & plastic broken, pieces out of the box, not suitable to give as a gift. Sears wants me to
1) go to UPS to return the item
2) go online and buy the item again
3) pay for the item & the shipping again
4) call them after I order to get shipping refunded.
5) wait 5-7 days after they receive the return to refund my money!
At this point I said NO, not worth the hassle, lesson learned, DONT SHOP AT SEARS!! There’s a reason I stopped shopping at SEARS years ago!”
“Waited for delivery of appliances and they showed up one hour early. Left and took the rest of the day off. No appliances so now I get to try this again Saturday. Crew seem like jerks and don’t care about customer service. I will never buy sears products again if this is typical of contractors they hire to deliver.”
“I wouldn’t even give it one star. Maybe.01 star. Called their repair services for our broken washer. Repairman said needed new valves. Valves didn’t arrive, appointment canceled. Call the black hole of the service department. Was on phone 1.5 hours, transferred 6 times, dropped once. Told that the parts were on backorder. Also told the parts we’re discontinued. Told the monthly home warranty serviceman talked me into wouldn’t pay for new washer. Told they would try to get parts elsewhere. Told they didn’t have timeline. Told by different people 1 month, 5 months, 8 months. Now up to 8 different people, 5 additional transfers, no solution except I’d been suckered. Finally cancelled monthly home warranty after being asked 5 times not to, “that I would get a $500 voucher” and am in interested in a home improvement specialist to come to my house for free? Shame on you Sears. Your last breath is full of deceiving time wasting sales tactics. Do not use Sears services.”
“I have been a Sears customer for over 50-years. I recently ordered a tool chest from Sears.com., and paid $360, when it arrived, the box was torn and the tool chest door was damaged. I immediately called to report the issue and wanted to return the unit and requested a prepaid shipping labe so I could return it. Sears told me that there was nothing they could do because it was a third party vendor. I told them that I paid Sears not a third party vender. I have called at least a half dozen times in an attempt to rectify this terrible situation. The customer service number transfers to India and these employees are very hard to understand which fustrates the situation. I even tried calling the Sears Corporate phone number only to be transferred back to India.”
“Twice I have had issues with them to come out and do there job today I had an appt from 8-1 to have no one show up when I call in I was told there tech was out sick today and never got a call or text they just weren’t going to show up again I will never use them again very unprofessional”
