“Absolutely love my dryer, absolutely hate the install/delivery team. Not only did they do a extremely unprofessional job placing my dryer basically in the middle of the room they also scuffed my walls when they kicked off the wall to slide the dryer across my brand new floor. Worst delivery ever, so now I have a newly remodeled $5,000 laundry room with scuffed walls and scratches floors. Never never never will I shop Sears again”
“Didn’t receive my clothes dryer on date promise July 27
Call three times
2 times on hold 30 and 19 minutes spoke with person placed on hold then disconnect
3rd time requested supervisor not available and 24-48 hours turnaround times
Asked to reschedule Saturday 7/31
Not acceptable”
“Purchase a clothes dryer that was for delivery 7/27/21 between 5:30pm and 7:30pm and never came. I called 3 times. The first call I was on hold for 30 minutes and after speaking with someone I was placed on hold and eventually a disconnect. The second call on hold 19 minutes and the same thing happened. The third call I asked for a supervisor and informed none available and they would call me in 24-48 hours. I was told that I could have my delivery for Saturday July 31. This was not acceptable and left me quite annoyed. It would’ve been more acceptable if I had received a call from Sears explaining delay with delivery. They have lost me as a customer!!”
“Waited 2.5 months and wasted a lot of time talking to the customer service rep, I still don’t get the mattress I ordered. I need to cancel it and move on to get the mattress I need. But the “cancel” button on the order detail web page does not work, and talking to customer service does not help. can anyone help me to cancel the item?. Anybody Please help. .”
“Ordered a refrigerator and the order was cancelled same day bc it wasnt available until august. It's going on 3 weeks now and I still dont have my money back!”
“The service under warranty is nonexistent. They schedule a service and don't show up. They don't even call just automatically rescheduled 3 weeks later and still didn't show up or call.”
“We purchased a Kenmore over-the-range microwave. It didn't last 3 years before it kept shorting out, after it was out of warranty. It was repaired once (a blown fuse) but then a few weeks later, shorted out again. It would be neary $700 to repair it. So, we bought another brand at another store, but that didn't fit. So, went back to Sears.com to get a new version of the previous one. Bought on a Tuesday, was promised delivery/installation on a Thursday, that day came and went with no call and no delivery/install, and when I called, they said it would be at least two business days before they could call with a new estimated delivery date. It's no wonder this pathetic outfit is going out of business. Customer Service is outsourced to India, with no option to reach a U.S. supervisor or escalate the horrible service. AVOID!”
“Made appointment for repair part did not show up after waiting two weeks. Had to wait. Part came two days later. Now I have to wait another two weeks for someone to come install. That put washer down for over a month. Why should I have to wait because part wasn’t here when they scheduled return appointment. Will never use repair service again.”
“I have to give 1 star because there isn't a more negative rating. The return process is very difficult. All communications were by emails that include "error" link for returns, no phone number to call. I called my credit card & was finally given a number. The Sears agent kept repeating: "you must follow the process instructed in the email," which I already did multiple times before contacting my credit card. Lesson learned: Sears.com is not a reliable retailer, makes returning process extremely difficult & time-consuming. I will stay with Amazon from now on.”
“2 weeks in a row I was promised delivery of the outdoor bar I ordered and 2 weeks in a row It was canceled at the last minute. Both weeks I had to take a day off to be there for the delivery. I will never again deal with Sears.”
“I ordered appliances from sears for for my rental for first time in last 20 years since I started my real estate holding company. Their delivery truck went to wrong address once. They rescheduled 3-days later. They showed up. I shown to them where to place appliances. While , I paid for haul away, he says he is not taking the old appliances. After I told them that I am not taking the delivery then, they "checked delivery directions" and magically found that haul away is there. So, said they will haul away.
They started brining appliances with boxes (I have over 50 rentals and I receive appliances every 2-3 months). I asked them to open appliances, they refused. I needed appliances, so I reluctantly accepted that they can leave in the boxes. When time came to haul away. They started to find excuses again to not take away and left angrily that refrigerator has mold "outside". In front of him, I wiped off the dirt and asked him where is the mold? But, they simply left angrily telling me that he has been very patient with me "not sure why I even had to argue with them, never had ask doing their job from Lowes or Home Depot delivery".
I called Sears to complain. Now the Sears customer service promised that he will have appliances picked up. Didn't give me a date. I am pretty much disgusted, no batter way to say. Don't think I will every order appliances from Sears.”
“Sears is an absolute FRAUD. All of their employees are liars and provide disgusting customer service. I purchased a refrigerator and a range and waited a month and a half for delivery. I had my delivery rescheduled 3 times despite plenty of phone calls and chats confirming that my items were "at the warehouse and ready for delivery". Not only do they reschedule, they also call to give you a time frame and no one ever shows up to deliver anything. They also lie about merchandise availability. Neither of my items were in stock or ready for delivery. Cancelling my order has taken over 6 phone calls because only part of my order was cancelled and they are giving me the run around to avoid cancelling the entire order. The customer service reps fabricate information from their imagination and feed it to you as if you were a moron. Sears did not even wait for the appliances to be shipped or delivered to charge my credit card, they charged immediately after the purchase. They have been playing with my money for a month and a half and are doing everything they can to avoid refunding me. AVOID SEARS LIKE THE PLAGUE!!! Save yourself some time and money and sanity and buy at a real appliance store, not this garbage can of an establishment.”
“Don,t ever buy an appliance from Sears, they are quick to take your money, and a delivery date, which they change frequently, but you may never get your appliance and may have to cancel. We just has 2 spanish men who came to deliver the refrigerator, they called ahead but spoke only Spanish, refused to do anything to the refrigerator or the 36 inch entrance door the get it in place. They were very adamant about not doing anything but just bring in the refrigerator, and said they would not take away the existing refrigerator after we requested that and paid for it.
We are left with canceling $4,000 in appliances and buying them elsewhere.”
“2 years ago, I bought a Kenmore refrigerator ($1100). When it went out yesterday and I called a repairman to fix it, I found out it is actually a Daewoo refrigerator. Parts take 2 to 3 weeks to get here, and they want $500 to fix it. Not worth it! For it to just break again in 2 more years? I was raised that Kenmore was a good product, and Sears a reputable company.”
“Thinking about an appliance purchase from Sears well avoid them like the CV19 pandemic. The company does not honor its warranties, outsources all customer care inquiries "customer solutions department or lack thereof" overseas to the Philippines and uses substandard mechanical components in its appliances. The company should be prohibited from marketplace sales based upon the sheer number of adverse costumer reported experiences.”
“Do NOT shop #sears.com. We ordered a part, called the same day to cancel order. Order shipped any way. Called again for refund. Item refused upon delivery. Still waiting for refund 3 wks later. Called again, they will issue refund, minus shipping?!?”
“CUSTOMER SERVICE IS SO LOW END.
I am not sure in which world is OK to hang up to a customer the phone while he still speaking.
At first I have reached to a wrong department, so the rep' from LAWM AND GARDEN just hang up on me!
after waiting 40 minutes.
The second time I have reached the right department but when I asked to explain to me what my master coverage benefits are she decided she is not sharing that since its NEGATIVE of me to ask and thank she hang up because I asked for a supervisor .
I am 3 weeks with a fridge that is not working, 3rd party came 5 time they replaced the engine, the fan than the motherboard ... what next? that was my questions.
I recommend you to buy appliances from the BRAND ONLY!”
