Name: SEEDSMAN
Address: The Granary, Unit 2, Great Barrington, Burford, Oxfordshire
Rating: 4.52

“i did´nt receive anything, so please check what went wrong Order #SSEU-00174791 maybe you used a wrong adress. my adress: löbleinstr.3 90409 Nürnberg / Germany my name: erich königsbauer”

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Posted 1 year ago

“Never got anything”

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Posted 1 year ago

Thanks for your review. I have forwarded it to our head of customer service who will be in touch to help you. Thanks Seedsman

Posted 1 year ago

“Everything was fine until I recieved a packet of one see instead of 5. It's been over a week since I emailed customer service (2x) with photo documentation and no reply”

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Posted 1 year ago

Thanks for your review. I have escalated your message to our head of customer service who will get back to you shortly. Best regards Seedsman

Posted 1 year ago

“Tried to edit my order within an hour of it being placed. Was ignored by the customer support email, phone number listed on website leads to a prerecorded voice-mail, had to contact the company through there Facebook messenger. Very dissatisfied with the non existent customer services.”

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Posted 1 year ago

Many thanks for your review. Our customer service team are behind at the moment and we are really sorry for that. Its our busiest time of the year and we are on the point of bringing in new technology that should really help reduce the backlog and get on top of things. I will escalate this review and get someone to contact you. Best Regards Seedsman

Posted 1 year ago

“Do not get back to you when you have an issue. Customer service sucks!!!”

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Posted 1 year ago

Many thanks for this review. We are really sorry our customer service team have had a big surge in messages along with many more orders. I am escalating your ticket to our head of customer service. He will get back to you shortly. Best Seedsman

Posted 1 year ago

“Have not recevided order yet.”

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Posted 1 year ago

Thank you for your review. We have escalated it to our head of customer service who will get back to you shortly. Best Seedsman

Posted 1 year ago

“Never received the order even had insurance on it. No problem last year Seedsman won't answer emails what a bummer hate to give bad review but it is what it is I will try to let people know”

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Posted 1 year ago

Many thanks for your review. I have escalated it to our head of customer service who will be in touch shortly Best Seedsman

Posted 1 year ago

“the items received were not what I ordered. I raised a ticket and got an automated reply indicating a response within 2 days. After a week I have heard nothing”

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Posted 1 year ago

Hey, thanks for your review. We have escalated it to our head of customer service who will get back to you shortly. We will get this fixed and sorted with you as soon as we are able. Regards Seedsman

Posted 1 year ago

“Bought a five oak and didn’t get any of them to grow!”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“Never recived”

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Posted 1 year ago

Thanks very much for your review. I have escalated it to our head of customer service who will be in touch shortly. Regards Seedsman

Posted 1 year ago

“Still haven't got my delivery”

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Posted 1 year ago

Thank you for your review. I have escalated it to our head of customer service who will get back to you. Best Seedsman

Posted 1 year ago

“Out of The seeds I ordered only 1 germinated and is growing. I've been growing for over 20 yrs. And Ive never had a problem with starting my seeds every year IDK maybe it was something I did I had 20 or so other seeds from different places and all those germinated except 6 so I don't know what the deal is. If I do decide to purchase more seeds from seedman I hope I get better seeds thanks for your time and patience”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“What good is having a great experience ordering when you can’t deliver them.”

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Posted 1 year ago

Many thanks for your review. I have escalated this to our customer service manager who will be in touch shortly with you to make sure we locate your order and get it to you as soon as possible. Best Seedsman

Posted 1 year ago

“Horrible communication 😪”

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Posted 1 year ago

“Usually pretty good all around. Last experience was disappointing. Charged my card 4x.”

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Posted 1 year ago

Thanks for your review. We are really sorry for the issues with the last order. We believe we refunded you quickly. It was innocent glitch which we have put in processes to avoid happening again. Best Seedsman

Posted 1 year ago

“I had one C out of three open. I’m not impressed.!!!”

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Posted 1 year ago

Thanks for your review. We do test seeds from all the batches of seeds that we sell - and only release for sale seeds that test over 95% germination - we are therefore very confident with the quality of the seeds that we sell. We also hold our suppliers to the same high standards. This said these are live products and competencies & environments vary so we try to help customers if they have issues. Please reach out to our customer service team to see what they can do to help, and check on our blog for our recommended germination techniques. Best Seedsman

Posted 1 year ago

“My order was not right and there is no way by email or phone to get it fixed. I was charged $53.95 for an $18 seed and only received one seed. I tried email I got sent links that won’t open on your site. You need to improve your response to these things. You’ve lost my business. Also the phone number answers asks for order information name and number the promptly hangs up before I can give you this information.”

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Posted 1 year ago

Many thanks for your review. We have escalated it to our head of customer service who will be in touch shortly. Regards Seedsman

Posted 1 year ago

“Wish I was writing a good review. However when finally receiving my order I literally received nothing of which I ordered! I ordered blue dream autos and two other autos from Mephisto! I was shorted in my order and received photoperiods only! Seeing as my tent is only 30”x30”x60” I don’t think I will be able to grow the photoperiod seeds i was sent! I had heard only good things about Seedsman! But since the matter remains uncorrected I will not ne ordering again”

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Posted 1 year ago

Many thanks for your review. I have escalated it to our head of customer service who will be in touch shortly. Best Regards Seedsman

Posted 1 year ago

“Horrible experience”

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Posted 1 year ago

Thanks for your review. Sorry to hear you didn't have a good experience this time. We'd really like to hear more about why not so we can look to resolve any issues with you. Best Seedsman

Posted 1 year ago

“The website ordering process was very clunky. Ordered premium seed (Barney's). I'm an experienced grower. Two of three failed to launch. Will now deal with the tent with plants almost 3 weeks apart.”

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Posted 1 year ago

Many thanks for your review. We really appreciate it. We have made a lot of improvements to our site to prevent it from being glitchy. We did have one recent issue but this has been rectified now. If you feel the germination issue was not your fault then please get in touch with our customer service team. Best Seedsman

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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