“Seur Spain are without doubt the worst delivery company I have ever come across. They never deliver on the day their system shows and keep saying that the customer has changed the delivery details. I have waited in for nearly 2 weeks for them to deliver a TV and camera ordered from Amazon and after today being told again that I have changed delivery details which will delay my parcel I have advised Amazon to cancel my order and refund my payment. Amazon UK need to waken up to these cowboys!”
“They say wrong address when it is not, they say tried to deliver but no one at home which is a lie, they put the phone down when you call, they do not answer emails absolutely useless”
“From 15:30-16:30 I expected food delivery from Glovo, an Amazon package and a Seur package. Guess which one is the only one that couldn't find me at home? Not without first sending a warning email that says that they'll be attempting to deliver... 6 minutes after they've (supposedly) attempted to deliver. Genius.”
“Seur csnnot deliver in our town of Galera, they ALWAYS have an excuse, they ALWAYS lie about invalid address, their contact numbers do not work - the company is a DISGRACE. Once again, despite my wishes, Amazon used them for a delivery due TODAY. They left a message to say the address was wrong (it is not) - Spanish Correos deliver NO problem. Seuer have been doing this for YEARS and getting away with it because some people care so little about their post they are happy to have it delivered to a local bar or hotel where Seur get anyone passing top sign for the parcels.
If ANY company deserve to go bust in the pandemic- this is the on.
I do not expect the parcel to arrive and Amazon will have to issue a refund... everyone loses.”
“I live in a small Spanish white village up in the hills. My home is inaccessible by car due to the very narrow streets and many steps. So when i purchase goods from Amazon, I ask for deliveries to be made to my local bar that is on the main street and opposite the Ayuemiento. The bar has a large name sign on one wall and the street name plaque on the other. I do this to make it easier for the courier services to deliver, not my benefit.
So I was surprised to receive an email from courier service SEUR saying they had not been able to deliver my package as they could not find the address. Instead, I had to travel fifteen minutes to the nearest large town to collect it.
The SEUR email said they tried to deliver at around 17:30 and I asked friends who were near the bar at that time if they saw the SEUR delivery van. None had.
I contacted SEUR and explained that their driver had not told the truth about being unable to deliver and that to say he couldn't find the bar was ridiculous. I asked for them to complete the delivery as soon as possible. To cut a long story short, they insisted I collect. As a matter of principle I refuse and will claim a refund from Amazon instead.
I think it is commendable that the drivers employed by SEUR are clearly teetotal and have no idea what a bar looks like. I really do. It is also touching that at at the end of a long day, the driver may well be missing his family and want to cut his round short and pretend he couldn't find the bar.
I would suggest though that SEUR remember that their business is the delivery of goods, and not a customer collection service. In time, I will visit the office, not to collect my package but to fill out a complaints form. Meanwhile, I will publicise the dreadful service from SEUR on any social media I can.
For the benefit of SEUR my tracking number is 2020280645290113659662”
“Found them to be very pleasant,let me know when parcel was out for deliver, and also gave me alternative options if I wasn't home, got my order via depot (cos I was out!!!!) lady there very helpful and pleasant, result!!!”
“Han pasado casi dos semanas desde que Seur me contactó para decirme que mi paquete se estaba entregando ese mismo día. Dos horas después, el único otro correo electrónico que recibí de ellos me dijo que, de hecho, la entrega ya se había intentado 15 minutos antes de la notificación previa que recibí. Desde entonces, no hubo respuesta a pesar de enviar correos electrónicos y probar el número de teléfono. ¡Sin esperanza!”
“It is almost two weeks since Seur contacted me to say the my package was being delivered on that same day. Two hours later the only other email that I have received from them told me that the delivery had in fact already been attempted 15 minutes prior to the prior notice I was given. Since then, no response despite sending emails and trying the phone number. Hopeless!”
“Nothing changed in the service. Still incompetent
I live close to the store and it has been a week since they received the package and still noone showed up with it”
“Worst company ever ! Avoid
Disgusting to keep lying people are not home when you "tried to deliver" when we are on lockdown and everyone is at home. Don't understand why amazon still works with this awful, horrible company.”
“Horrible service. Unfortunately I couldn’t have chosen the delivery provider by myself otherwise I would never use SEUR.
I was expecting my package to arrive on 03/01. On that day a courier called to my door three times, I opened to him but he never appeared. So I had to rearrange the delivery for the next day, morning of 03/02. That day the package never arrived, not in the morning neither in the noon or evening. Okay, so the next day (the package is already late for 2 days) I called to SEUR to hear that my package was “not on the route” of a courier, that’s why it didn’t arrive! Not on the route even though I ordered delivery for that very day! Still waiting for my package to come on 03/03. Not sure it will arrive though”
“Two times already SEUR doesn't even bother to deliver the package and then sends me a message that I was absent when I had been at home all day. It's a disaster that this is Amazon's default delivery service. Never opt for it if you have a choice!”
“No tengo palabras para describir la frustración que me producen empresas que como SEUR se ríen de sus clientes. SEUR miente sobre el tiempo de entrega, tienen un número de tarificación adicional (902) cuando eso está prohibido por legislación europea, contestan mal al teléfono (eso si se te ocurre elegir una opción en el contestador automático que te permita hablar con un humano)
¿¿¿¿¿¿y sigue existiendo????? Porqué???? qué es lo que falla en este país? Es como para volverse loco, sólo los más fuertes pueden lidiar con empresas tan irrespetuosas.
Si alguien lee esto, que supongo que sí, por favor considerad haceros miembros de una organización de consumidores fuerte e independiente porque si no tienen miembros y medios, no pueden actuar contra compañías que son la verguenza del país, y hay muchas por desgracia.
Y los poderes públicos qué hacen para proteger a los ciudadanos de los abusos de tales compañias???”
“The woman that I just spoke with was rude and very unprofessional. They were supposed to deliver the package last Thursday, which due to holidays it got delayed which was fine. Supposedly they went over to my house on Saturday, which I doubt and I never got any call or message. Then they said it will arrive on Monday, no one came,I called and they say that they did not have time...!, Tuesday either, called today to be treated as if I was offending them. Meanwhile the app did not change the status so I have no way to see when the package arrives. So it's been a week and I still don't have my package. It has been booked for 24h delivery!!”
“Unable to find the address, they return the goods to the sender. This happens every time. They ask me to follow their app to follow my parcel. I see their car and my house, but the car is never near me although the app says the parcel will arrive in nnn minutes. Extremely frustrating!”
“Increíblemente mal servicio. Me enteré entrando en la web de casualidad de que mi paquete no había llegado a su destinatario. Sino, ellos tan felices de no entregar el paquete sin dar cuenta ni al destinatario ni al que lo manda. No hay manera de contactar con ellos por teléfono dejándome totalmente desamparada. No avisan de cuando van tampoco...no se si llegaran a recibir mi paquete”
“Two different deliveries from the UK to my home in Portugal never made it and ended up being sent back to the UK with the explanation that my address was either incorrect or simply didn't exist! Other delivery attempts have been equally frustrating. Incompetent and lazy drivers, who do not take the time to even call a customer on how to get directions to their house. I have NEVER dealt with such idiots in my life and fret EVERY TIME a company uses SEUR to deliver packages to me.”
