SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service provided by Wayne Denton, not your usual car sales man, he came across as very genuine and made sure that we were fully happy with our purchase. Thank you Wayne”

Helpful Report

(York) - Posted 3 years ago

Hi Deborah. Thanks for taking the time to leave us a review and we hope you enjoy your new car. Your lovely comments will be passed onto Wayne.

Posted 3 years ago

“Wife broke down in car park and Mike Smith called me very quickly, took my wife’s details and resolved the problem over the phone. Called me back to confirm, super customer service Mike, thank you”

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Posted 3 years ago

Hi Chris, Thanks for taking the time to leave a review its most appreciated. We are glad Mike resolved your issue quickly and we will pass him your comments.

Posted 3 years ago

“I was very happy with the service I received from SG Perch especially Reg who was very helpful”

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(York) - Posted 3 years ago

Thanks for taking the time to leave us a review Susan, your comments will be passed onto Reg.

Posted 3 years ago

“Looked after from choosing the car to receiving it was completely professional, kept up to date with the whole process. Also the update on when my car was arriving, and the handover was very good. The salesman explained how the car operated and the features and any problems to contact was not a problem. Can't thank the young man enough for his friendly and polite manner will recommend SG Petch to family & friends.”

Helpful Report

(Darlington) - Posted 3 years ago

That is great to hear Carol, we are so pleased you enjoyed the service you received. Thank you for taking the time to write us a review its much appreciated.

Posted 3 years ago

“Excellent service, from Ray Yates”

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(Durham) - Posted 3 years ago

That is great to hear Joanne. Thank you for leaving us a review it is much appreciated.

Posted 3 years ago

“I have found dealing with all the staff both sales and service a pleasure and have received very good customer care.”

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(Sunderland) - Posted 3 years ago

Hi Russell, That is great to hear, Thanks for leaving us a review its much appreciated.

Posted 3 years ago

“After much searching we went back to the Richmond branch to purchase our car. Joseph & Tegan were amazing and put us at ease. Nothing was too much trouble and they made us feel valued customers. We did go to the darlington branch but were disappointed in the customer service and lack of help there. We would not hesitate to go back to Joseph if we wanted to exchange our car in the future and have recommend the branch to friends.”

Helpful Report

(Richmond) - Posted 3 years ago

Hi Christine, We are so pleased you enjoyed your experience at our Richmond branch. But also disappointed that you weren't happy with the service you received from the Darlington branch, we can only apologies. Thank you for taking the time to leave us a review its much appreciated, and we hope you enjoy your new car.

Posted 3 years ago

“Excellent service the salesman Rob Costello could not have been more helpful put us at our ease and explained everything regarding the vehicle.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Michael, We are pleased you were happy with the service you received, your comments have been passed onto the branch.

Posted 3 years ago

“Good service. Helpful staff. An all round good experiences”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review Michelle its much appreciated.

Posted 3 years ago

“The purchase of my new car was handled very professionally throughout from first enquiry to final pick-up. Any query was addressed fully and calls were always returned and/or emails answered.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Gary, This is great to hear. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Very helpful polite a good service all round”

Helpful Report

(Middlesbrough) - Posted 3 years ago

That is great to hear Brian, Thanks for taking the time to leave a review.

Posted 3 years ago

“Excellent customer service, James really went out of his way to ensure I was able to get back on the road quickly.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Sara, We are pleased you were happy with the service you received from James. Thank you for taking the time to leave us a review.

Posted 3 years ago

“Had excellent service with no pressure on me to buy , got a good price for my car which I part x , the new car I purchased had a full tank of fuel.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Trevor, Thanks for taking the time to leave us a review its most appreciated, and we hope you enjoy your new car.

Posted 3 years ago

“SG Petch Hyundai staff were extremely professional to deal with. The purchase of our new car was straightforward. I would certainly consider using them again when it came to time to change our vehicle.”

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(Middlesbrough) - Posted 3 years ago

Hi Carole, It is great to hear that you are happy with service you received. Thank you for leaving us a review its most appreciated 😊.

Posted 3 years ago

“Just recently purchased a Tucson and I am very happy It was from the Middlesbrough branch at skippers lane.Salesman Tony who sold me the car was very good and very friendly and helpful all went straight forward got my new purchase within a couple of days thanks especially to Tony.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Stephen, We are really pleased you were happy with the service you received from Tony, your comments will get passed on. We appreciate you leaving a review and we hope you enjoy your new car.

Posted 3 years ago

“Very pleased with the service we recieved. It was friendly, professional and we didn'feel under any pressure to buy.”

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(South Bank) - Posted 3 years ago

Thanks for leaving us a review Julie its most appreciated 😊

Posted 3 years ago

“I shall be happy to write a full review when my order has been completed. I am still waiting for the pack of mats I ordered and I have yet to hear when/if my new Pod Point charger will be installed in time for me to get the £350 government grant. Both are in the hands of Kia.”

Helpful Report

(York) - Posted 3 years ago

Hi Martin, Thank you for taking the time to leave us a review. Your comments have been sent to our York branch and they will be in touch in regards to your mats and your Pod Point Charger.

Posted 3 years ago

“Great to meet a salesman who knows his stuff and did a grand job of supporting my daughter through her exceedingly long decision making. So many of the other dealers in York are rubbish, especially the ones selling European cars, I ended up having to go Leeds for my European car to get a good dealer. Pity SG Petch didn't sell the make of car I wanted. I waited months for my car to be made whereas SG Petch had cars in stock ready to go So full marks to Chris and SG Petch.”

Helpful Report

(York) - Posted 3 years ago

Hi Peter, Thanks for taking the time to leave us a review and we are so pleased you were happy with the service you received. We hope you enjoy your new car.

Posted 3 years ago

“Superb service from Ricky at SG Petch York from the off, including a follow up call two days after the sale. Paperwork all ready and waiting for me when I turned up to part ex my old car…..better price offered than WBAC too!”

SG Petch 5 star review on 1st February 2022

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(York) - Posted 3 years ago

Hi Jamie, That is great to hear! Thank you for taking the time to leave us a review its much appreciated 😊.

Posted 3 years ago

“I called into the Kia dealership to discuss my options as I am coming to the end of my current contract. James Chadwick was extremely helpful, very professional and generous with his time and attention. He showed us several different cars and fully explained my options and gave me all the information that I needed. He is a credit to your company and i would be confident dealing with him again .”

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Posted 3 years ago

Hi Pauline, That is great to hear. Thanks for taking the time to leave us a review.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,365 reviews