SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having an interest in the KIA scrappage scheme, I contacted other KIA dealers in my area, but none had the Picanto, which was the model that I was interested in. I 'phoned S G Petch and spoke to Wayne Denton. He told me that there were three models in stock, and I arranged with him that I would call that afternoon. Wayne welcomed me at the door. He explained in detail all that I needed to know and he accompanied me on a short test drive in the Picanto. Having paid a deposit, I paid the balance a week later when I left my old car, and collected the new one. This is the first ever brand new car that I have purchased, and I am very pleased with the car, and the service that I have had from your company, and particularly from Wayne.”

Helpful Report

(York) - Posted 3 years ago

Hi Vernon, That is great to hear. Thanks for leaving us a review its much appreciated 😊

Posted 3 years ago

“Good apart from the delay in delivery which was not an inconvenience”

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(York) - Posted 3 years ago

Hi David, We are sorry about the delay. Thank you for leaving us a review its much appreciated.

Posted 3 years ago

“Really nice salesman we were looked after very well”

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(Darlington) - Posted 3 years ago

Hi Gary, Its great to hear you were pleased with the service. Thanks for leaving us a review.

Posted 3 years ago

“Recently purchased my second car with SG Petch Middlesbrough, as I was happy with the service I received from my first car. Everyone is very helpful and efficient from purchase to service etc. I will definitely use them again when the time comes.”

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(Middlesbrough) - Posted 3 years ago

Thank you for leaving us a review and your continued custom it is much appreciated.

Posted 3 years ago

“Excellent customer service.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Susan.

Posted 3 years ago

“Wayne was one of the most professional and personable car salesman I have ever delt with. All round superb experience from the dealership.”

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(York) - Posted 3 years ago

That is great to hear James, Thank you for leaving us a review.

Posted 3 years ago

“Outstanding dealership and staff”

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(York) - Posted 3 years ago

Thank you for leaving us a review Zachary its much appreciated.

Posted 3 years ago

“The service and assistance I received from SG Petch was simply excellent. Special mention to Ricky Doughty for all his help in ensuring my purchase was made as simple as possible. Thank you to all the team.”

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(York) - Posted 3 years ago

Thanks for leaving us a review Sandra its much appreciated 😊

Posted 3 years ago

“The service is exceptional, the staff are brilliant what more could you ask for. I would recommend them to anyone.”

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(Richmond) - Posted 3 years ago

Hi Carol, Thanks for taking the time to leave us a review its much appreciated 😊

Posted 3 years ago

“BE HAVE BOUGTH A MAZDA FROM SG PETCH IN DARLINGTON. OUR CAR WAS FROM NEW SO EXPECTED A GOOD CAR FROM A REPUTABLE COMPANY, NEITHER HAVE TURNED OUT GOOD SO FAR. ALREADY WE HAVE HAD TO CHANGE BREAK PADS AS THEY WERE RUSTY. THE GEAR BOX IS GRINDING AND NOT WANTING TO GO INTO 1ST OR 2ND GEAR ON EVERY JOURNEY AT LEAST ONCE ON EVERY SMALL JOURNEY. IT HAS BEEN TAKEN INTO THE GARAGE TO CHECK THE PROBLEM BUT THEY ARE BRUSHING IT OFF. WE HAVE HAD A SECOND OPINION ON A LOCAL GARAGE WHO HAVE SAID THERE IS A PROBLEM WITH THE GEAR BOX. WE HAVE TRIED TO CONTACT GARAGE AGAIN TODAY AND STILL WAITING FOR A CALL BACK? CANT WAIT TO HEAR THE NEW EXCUSE FOR POOR SERVICE. I WILL BE UPDATING ON HERE EVERY DAY TO LET PEOPLE KNOW HOW THIS PROBLEM IS RESOLVED”

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(Audi) - Posted 3 years ago

We are sorry to hear you weren't happy with the service you received, we can only apologise. The service manager has advised you have been contacted and your car is booked in to get your problem resolved. If you have any further issues please don't hesitate to contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“Excellent friendly service. Car well presented and explained to me.”

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(Darlington) - Posted 3 years ago

Hi Alan, Thanks for leaving us a review it is much appreciated.

Posted 3 years ago

“Can I just say there was a slight misunderstanding matt rectified it instantly. I highly recommend sg petch very satisfied with the deal they even delivered the vehicle. Thank-you Mrs j Perry.”

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(Durham) - Posted 3 years ago

Hi, Thanks for your review and we are sorry you didn't receive the full tank of fuel you were promised. Your comments have been sent to the branch and they will be in touch.

Posted 3 years ago

“Went to look and landed up buying a car. Very professional and very helpful I will definitely buy from here again.”

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(Darlington) - Posted 3 years ago

Hi Christa, Thanks for your kind words and we appreciate you taking the time to leave us a review.

Posted 3 years ago

“Our Salesman Tony Hill from the Middlesbrough branch was very friendly and most helpful making purchasing the car a pleasure”

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(Middlesbrough) - Posted 3 years ago

Hi William, It is great to hear you had an enjoyable experience. Thanks for taking the time to leave us a review.

Posted 3 years ago

“Got what I wanted / needed with help from The dałeś staff”

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(Darlington) - Posted 3 years ago

Hi Gordan, We are glad you got the help needed. Thanks for leaving us a review.

Posted 3 years ago

“Great, reliable service, especially from Aimee. Our Renault booked in at convenient time, courtesy car provided and kept up to date with all developments. Own car returned nice and clean thanks to Adam.”

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Posted 3 years ago

Hi Nicola, Thank you for taking the time to leave us a review its much appreciated 😊.

Posted 3 years ago

“Hassle free purchase from SG Petch Middlesbrough, Gareth made my purchase as seamless as possible under the circumstances, followed up with a call to see how I was doing with my new car (nice touch 👌). Happy customer !!”

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Posted 3 years ago

Hi Andrew, We are glad to hear you were happy with the service you received. Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Just bought a Hyundai I 30 from SG Petch Middlesbrough. What a refreshing change to find a salesman that was so honest and no nonsense approach. Told us we would get more for our car at Motorpoint and boy we did 1 k more than best offer. Which set us up with the cash to get the higher spec Hyundai i30. No hard sales pitch, asked us about extras as part of his job but in a unique and unpressurising way. We went for diamond brite and boot tray , and a big bag of cleaning goodies too, all for £299. We had been around other garages , shame on us because once we stepped into SG Petch Hyundai it just felt right. Not just Daniel, is co worker a blonde lady, said give them road tax 1 yr , make sure you look after him, kinda felt some loyalty for my years using SG Petch and respect for me been a NHS Paramedic. To feel this respect from them made it feel like a family bond like experience. Keep doing what you do Daniel Timney I hope your boss praises you and who knows few yrs a promotion too!! Keep smiling God bless Vincent Potter One very happy new car owner♥️”

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Posted 3 years ago

Hi Vincent, Thank you for leaving us a review and your very kind words. We hope you continue to enjoy your new car and we will pass your review onto the branch. 😊

Posted 3 years ago

“Great customer service, everything explained well a total stress free experience thank you Andy 😊”

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(Durham) - Posted 3 years ago

Hi Joanne, thank you for taking the time to leave a review of you car buying experience with us. Glad everything was explained to you and it was stress free. Enjoy your new car and see you again for servicing :)

Posted 3 years ago

“Had an excellent experience picking and ordering my new car from the Middlesbrough branch. Went out of there way to help me get what I needed.”

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(Middlesbrough) - Posted 3 years ago

Hi Michelle, thank you for taking the time to write a review. Glad you enjoyed the experience with us and thank you for your custom.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,365 reviews