SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Salesperson very helpful. Car handed over when requested with the minimum of fuss.”

Helpful Report

(Durham) - Posted 3 years ago

Thank you for leaving us a review and we hope you enjoy your new car.

Posted 3 years ago

“Good service from Petch but long wait for vehicle. SGP staff were very helpful but hands tied due to manufacturing delays.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Alan, Thank you for leaving a review, we hope you enjoy your new car.

Posted 3 years ago

“Just before Xmas I contacted your service dept to have a damaged wheel replaced on my 208. Parts were contacted and a replacement wheel ordered for fitting on Dec 17th. I was told to have the vehicle there for 0900. 4 hours later I am told that the wheel cannot be fitted because some panel on the old wheel were damaged and couldn't be used on the new. I was told to leave it until the new year when the necessary parts would be available. In January I arranged another appointment and followed through with a further call to ensure that everything was ok. Today (11/01) I spent 3 hours waiting for the job to be done only to be told that the replacement wheel did not match the old and that a new wheel will have to be ordered. Why was this not spotted on the initiaI abortive visit in December? I have been given assurances that this time you'll get it right though I have to say my confidence in the competence of your organisation has almost hit rock bottom. If you cannot manage a simple wheel replacement how will you manage to do a more complicated service? Seven hours of my time has been wasted through the inept handling of this job.”

Helpful Report

Posted 3 years ago

We are sorry to hear you weren't happy with the service you received, we can only apologise. Your comments have been passed on to the branch. If you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“good reputable firm”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review.

Posted 3 years ago

“Excellent Service….Visited several different dealers to my disbelief they were unable to sell me a vehicle or just wasn’t interested! I saw a Jeep Rubicon in the exact spec I wanted advertised on Autotrader. I sent an initial enquiry of which I received a prompt reply from there sales executive “ Ricky Doughty”. As I hadn’t driven a Rubicon and being a vastly different vehicle to what I was use to I needed to arrange a test drive. Not a problem. They had a test Rubicon….Great news. Being a really busy guy I turned up unannounced and they couldn’t be more accommodating, they brought the Demo Jeep round and me and the kids enjoyed the vehicle at our leisure with no pressure. LOVED THE RUBICON! I returned to the dealership after about 1/2 an hour to find my wife enjoying a coffee. Ricky promptly asked “What do you think?”… I’ll have it! Ricky couldn’t of been more accommodating to my needs or hectic schedule. The deal was done and vehicle ready within days! Really pleased and really enjoying the Jeep….Ricky is a great asset to the business and will definitely do business with SG Petch & Ricky again….”

Helpful Report

(York) - Posted 3 years ago

Hi Harry, This is great to hear, we are glad you were happy with the service you received. Thanks for leaving us a review and we hope you enjoy your new Jeep.

Posted 3 years ago

“Very friendly”

Helpful Report

(Richmond) - Posted 3 years ago

That is great to hear Penelope. Thanks for leaving a review.

Posted 3 years ago

“Roger was very helpfully and the purchase of the car went very smoothly. If when I identified an issue after living up the car the service desk sorted out the repair within days.”

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(Durham) - Posted 3 years ago

Thanks for leaving us a review Andrew it is much appreciated.

Posted 3 years ago

“Very good customer service from Ryan at Darlington Mazda, everything went smoothly with the purchase of our new car from start to finish.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Susan, Thank you for taking the time to leave a review your comments will be passed onto the branch.

Posted 3 years ago

“Good experience at SG Petch. Indie was very helpful at finding a car that was suitable for our needs and within budget. Purchase was very quick and efficient.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Robyn, That is great to hear. Thanks for leaving a review.

Posted 3 years ago

“Emma was incredibly accommodating and made the entire process quick, easy and the least stressful transaction I’ve ever experienced. Very happy with our new car, Emma worked perfectly within our budget.”

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(Durham) - Posted 3 years ago

Hi Robert, That is great to hear. Thanks for taking the time to leave a review.

Posted 3 years ago

“EXCELLENT SERVICE FROM SG PETCH.”

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(Darlington) - Posted 3 years ago

Thank you for leaving a review. 🙂

Posted 3 years ago

“Matthew Newell was always very helpful, informative and pleasant - couldn't ask for more.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Katherine, Thanks for leaving a review, your comments will be passed onto the branch.

Posted 3 years ago

“Professional, friendly and trustworthy dealership. Wouldn't buy from anywhere or anyone else.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Sarah, Thanks for your kind words and continued custom, it is much appreciated

Posted 3 years ago

“Great service, really good salespeople, who make the process easy. Would recommend.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi James, Thanks for taking the time to leave us a review.

Posted 3 years ago

“Yet again Outstanding service from you. Thank you.”

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Posted 3 years ago

That is brilliant Tony. Thank you for taking the time to write us a review.

Posted 3 years ago

“Purchased my first car just before the festive period. From start to finish, I couldn't have asked for a better experience. The service was exceptional and the whole process was made easy by Alan.”

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(Durham) - Posted 3 years ago

Thats great to hear. Thanks for your review.

Posted 3 years ago

“Excellent service as always. Dave Hutchinson always looks after us and our family. 16 cars and counting. would recommend to anyone.”

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(Darlington) - Posted 3 years ago

Hi Tristan, Thank you for your continued custom and for taking the time to leave us a review it is much appreciated.

Posted 3 years ago

“The salesperson was pleasant, friendly but not at all pushy. We could ask questions but were given space to discuss between ourselves. I didn't quite get the part-exchange that I was hoping for but when do you ever with a trade-in.”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Beryl, Thanks for taking the time to leave us a review and we hope you enjoy your new car.

Posted 3 years ago

“Good initial service but slight delay in getting car delivered other l would have given 5stars”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi, We would like to say sorry for your slight delay and thank you for leaving us a review.

Posted 3 years ago

“Inquired about a used car in November and arranged to visit the dealership. On arrival, it took me about 5 minutes to get anyone's attention. I was then handed the keys so I could have a look at the car and take it for a test drive. When I got back to the dealership I spoke to Emma and was given the paperwork to sign. On the day I collected the car, the car had not been taxed and had never been explained to me that it was not in with the price which I found very odd. I had to remind Emma about setting up the service plan and after that handed the keys to drive off, No sales or general manager to thank me for buying from them which I have had at other dealerships when I have brought a new or used car. I have also not had a follow-up call to see if everything is ok. I feel unvalued as a customer”

Helpful Report

(Durham) - Posted 3 years ago

Hi Kevin, We are really sorry your weren't 100% happy with the service you received we can only apologies. We have passed your comments to the branch and they will be in touch.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,365 reviews