SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service from walking in the door the first time, to driving our car away.”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Denise, It is great you received an excellent customer service. Thank you for taking the time to leave a review.

Posted 3 years ago

“Thay are very helpful good communication have a lot of knowledge experience Thank you W.Johnson”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi William, Thank you for your review, it is most appreciated. We hope you enjoy your car and we will look forward to seeing you again in the future.

Posted 3 years ago

“been coming to petch,s for years cannot fault them”

Helpful Report

(Durham) - Posted 3 years ago

Hi John, Thank you for your continued custom over the years and we really appreciate you taking the time to leave us a review. We hope you enjoy your new car.

Posted 3 years ago

“Fantastic service from Ryan as always”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Carole, Thank you for taking the time to leave us a review, we really do appreciate it. We hope you enjoy your new car.

Posted 3 years ago

“Very attentive And professional salesman Chris Palliser who kept me informed on the delivery of my new vehicle. He also rang me after I picked up the car to make sure all was ok. Very happy customer”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Nicola, It is great to hear you had a positive experience and your a happy customer, we aim to please. Thanks for taking the time to leave us a review.

Posted 3 years ago

“I'm delighted with my new car from SG Petch. This was my third experience, but my first with the Hyundai part of the business. Ray Yates was excellent to deal with; he was really quick to respond to emails throughout the process and sorted everything to perfection. Thanks for a great experience.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Mark, Thank you for taking the time to leave us a review and your continued custom. We are pleased to hear you had such a positive experience. We hope you enjoy your new car and have a great day.

Posted 3 years ago

“Brilliant car dealers and Roger the car salesman was so friendly informative and nothing was to much for him in assisting me. I have no hesitation in recommending SG Petch and indeed Roger if you are looking at buying a Mazda car.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Walter, It is great to know you would not hesitate to visit us again. Thanks for leaving us a review it is most appreciated. We hope you enjoy your new car.

Posted 3 years ago

“staff very friendly, all were very helpful, the sales person i dealt with was very helpful nothing was too much trouble, i would recommend to family and friends”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi, Thank you for leaving us a review, we really appreciate it. We hope you enjoy your new car.

Posted 3 years ago

“very helpfull nice service roy was very helpfull”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi John, Thanks for your review, its great to know you enjoyed a helpful service. We hope you have a great day.

Posted 3 years ago

“Staff were excellent and very informative about the vehicle”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Alan, Thanks for your review, we really appreciate it. We hope you have a great day.

Posted 3 years ago

“Excellent service given by Wayen Denton he kept in touch with me telling me what was happening”

Helpful Report

(York) - Posted 3 years ago

Hi Roy, Thank you for your review, we really appreciate it. We hope you enjoy your new car.

Posted 3 years ago

“The new car buying process was straightforward, fun and exciting. Andrew Mellanby is a star.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Stephen, Thank you for taking the time to leave us a review. We hope you enjoy your new car.

Posted 3 years ago

“Dealing with SG Petch York proved to be by far the best company to deal with , regarding the locating of the ALFA Guilia I was after. Other ALFA dealerships I approached previously just didn't seem interested - never rang you back! So from A-Z , SG Petch did a great job and Nick kept me regularly updated on progress during the car's manufacture. And took the time out to explain some of the latest improvements to this model , when I collected the car.”

Helpful Report

(York) - Posted 3 years ago

Hi Alan, Thanks for your recommendation, we really appreciate it. We hope you enjoy your new car.

Posted 3 years ago

“Great service and a lovely new model car , thank you .”

Helpful Report

(York) - Posted 3 years ago

Hi Gareth, Thank you for taking the time to leave us a review, we really appreciate it. We hope you enjoy the rest of your day.

Posted 3 years ago

“Craig,Charlotte and Shawn made us welcome and they answered all our questions in detail,they were very helpful and if they said they would call us ,they did ,not like some firms.Both my wife and I enjoyed doing business with them. Thank you, Alan and Bernie.”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Alan, Thank you for leaving us a review, it is most appreciated. We are pleased you are happy with the service you received and we hope to see you again in the future.

Posted 3 years ago

“I received a friendly service. I was kept up to date about my car which was on order for a number of months. Love my car and couldn’t fault the service :)”

Helpful Report

(Durham) - Posted 3 years ago

Hi Beverley, Thank you for leaving us a review, it is most appreciated. We are pleased you are happy with your car and we hope to see you again in the future.

Posted 3 years ago

“Very helpful, the young man Mark know what he was talking and very think he said he would do, he did, would happily go and use Mark again”

Helpful Report

(Middlesbrough) - Posted 3 years ago

HI Margaret, Thanks for your reviews, we have passed your comments on. we hope you enjoy your new car and have a great day.

Posted 3 years ago

“Outstanding customer service as usual from Alan and colleagues at SG Petch Mazda. I highly recommend them.”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for leaving us a review David it is most appreciated.

Posted 3 years ago

“I bought an Ioniq5 from Darlington branch, very pleased with the car and all its functions. Really good car would recommend. However, I have felt a little "cheated" - their website shows 3 years free servicing on new Hyundais - there is a * alongside - but who really looks at this when the BIG WORDS show 3 free - still cannot see where it says NO. But got told by the branch NO, so bigger fool me. Please everybody check everything, don't know why they feel they have to do things like that and lose repeat custom! Delivery and price good, inside of windscreen could have done with a clean but overall quite good. So i just took off one * due to the "cheating" although it was quite legal! BTW have changed Email address from that when i bought car.”

Helpful Report

Posted 3 years ago

Hi Ken, thank you for the feedback and your continued custom, it's really appreciated. With regards to the Hyundai Free Servicing promotion, this is a valid offer. Unfortunately, Hyundai launched the campaign on the 1st July 2022 until the end of September 2022. As you collected your new car in June, the offer wasn't available at that time. Manufacturers run promotions periodically, but unfortunately, we have no prior knowledge of this and is out of our control. The terms are attached to every offer on the website so customers should be aware of them. Sadly it's not something SG Petch can backdate for you as Hyundai set up the service plans based on the date on the registration of the vehicle. We do hope this explains things for you and hope it hasn't spoiled your overall experience of what is a fantastic car.

Posted 3 years ago

“We purchased a Hyundai Kona Hybrid last Friday from your place of business in Middlesbrough, so far very pleased with the car. The service supplied by Mark Hodgson was excellent, he was pleasant and thorough and certainly knew his car business. We would highly recommend Petch's in Middlesbrough in fact we have already to our friends”

Helpful Report

Posted 3 years ago

Hi, Thanks for leaving us a review its great to know you would recommend us to your friends. We hope you enjoy your new car.

Posted 3 years ago

SG Petch is rated 4.8 based on 5,373 reviews