SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a car from this dealership earlier this year. Whilst in the process of the purchase, I asked the Sales Advisor (who was actually very helpful at the time) about the service history of the car, I was informed that the car held a main dealer history. However, when coming to sell the car, it’s transpired that the car had no previous service history and the dealership were fully aware of this. Not only would I not have purchased the car, I’m now at a considerable loss due to the car being worth less than I thought due to the misrepresentation at the point of sale. I’ve discussed this matter with General Manager Iain Ward, who rather alarmingly told me that despite what I was told by their Sales Advisor, I should’ve checked this myself. I found Iain to be quite standoffish whilst dealing with my complaint, at first denying they knew and claiming a previous employee had informed them that the car had service history hence their claim to me, to then tell me that they sold the car at a loss and cheaper than usual because they knew it had no service history. After rejecting their small offer of compensation (less than 1/3 of my total loss) and reviewing case studies on the ombudsman website, I’ve since raised the case to the Ombudsman and will await their feedback. I think all customers should be aware that the dealership have seemingly knowingly lied to me at the point of sale and their own General Manager has implied I shouldn’t trust the word of his Sales Advisors - Strange considering they won dealership of the year in 2019, obviously a lot has changed since then.”

Helpful Report

Posted 3 years ago

Mr Thompson. I think it might be best to allow the Motor Ombudsman to mediate this dispute. I’m sorry it has come to this as we pride ourselves on giving great customer service with honesty/integrity throughout the whole process.

Posted 3 years ago

“A most excellent car garage, the team are most helpful either over the phone or in person nothing seems to be to much trouble, l feel that they want to help if you have a problem would highly recommend if anyone was thinking of getting a Kia car”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Andrew, Thank you for your review and recommendation it is most appreciated. We hope you enjoy your new car and we will look forward to seeing you again in the future.

Posted 3 years ago

“Pleased with the recent purchase of my Ioniq5. Adam was most helpful and efficient during the handover and was able to drive away with a high degree of confidence.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Peter, Thanks for your review, it is great to hear you were pleased with the service you received. We hope to see you again in the future.

Posted 3 years ago

“We have purchased numerous Mazdas from S G Petch and they have always provided a professional and friendly service.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Kathleen, Thank you for your review and continued custom, it is most appreciated. We look forward to seeing you again in the future.

Posted 3 years ago

“I collected my new Mazda on 1st September and am delighted. I was given the option of having the car sooner or for September registration. Staff at all times were courteous and helpful which hasalways been my experience with SGPetch.”

Helpful Report

(South Bank) - Posted 3 years ago

Hi Linda, Thank you for taking the time to leave us a review and your continued custom. We hope to see you again soon.

Posted 3 years ago

“Absolute 💯 % service from start to picking up my new car”

Helpful Report

(Sunderland) - Posted 3 years ago

Hi Amanda, It's great to hear you received a 100% service. Thank you for taking the time to leave us a review, it is most appreciated.

Posted 3 years ago

“Absolutely brilliant sales team and customers services”

Helpful Report

(Durham) - Posted 3 years ago

Hi Graham, Thank you for your review, it is great to hear you were happy with your visit.

Posted 3 years ago

“Really friendly and helpful staff in the Nissan department and the show room is immaculate.”

Helpful Report

(Durham) - Posted 3 years ago

Hi Rebecca, Thank you for your review. We are pleased you are happy with your visit and we hope you enjoy your new car.

Posted 3 years ago

“SG Petch - Richmond. On Saturday I purchased a car from Richmond; after years of driving old, worn cars it was quite a moment. Tegan was calm, knowledgable, warm, genuine and truly a ‘Kia Genius’ - thank you for making this experience straightforward & easy. I really appreciate it. Claire”

SG Petch 5 star review on 20th September 2022

Helpful Report

Posted 3 years ago

Hi Claire, Thanks for your review it is great to hear your happy with your new car. We hope you have a great day.

Posted 3 years ago

“From the moment I contacted SG Petch I felt like a welcome customer. All of the staff were friendly and helpful. I also feel that the priority was on finding a car that was right for me, rather than a quick sale or most expensive sale. I am thrilled with my car.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Caroline, It is great to hear you had a positive buying experience. Thanks for your review and we hope you have a great day.

Posted 3 years ago

“I always come back to SG Petch due to how easy the staff make getting a new car. Gareth is so helpful and has brilliant customer service and I feel so at ease with him, even when I’m asking silly questions! Thank you for another great experience and I’ll definitely see you next time I need a car!”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Ami, Thanks for leaving us a review and your continued custom. We really appreciate, it and we hope to see you again soon.

Posted 3 years ago

“Fabulous customer service! Gareth is brilliant, he listens to exactly what you want and what you can afford. I have bought numerous cars from SG Petch and never had any problems at all, every purchase was done easily and without worry.”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Danelle, Thank you for leaving a review and your continued custom through the years. We hope you enjoy your new car and we will look forward to seeing you again soon.

Posted 3 years ago

“Fantastic service from pre ordering my car to the hand over when I received it from SG Petch.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Alan, Thanks for leaving us a review, it is great to here you had a fantastic service. We hope you enjoy your new car.

Posted 3 years ago

“Very good service. Salesperson Shannon Condron was absolutely superb throughout the whole process.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Steven, Thank you for your review, it is most appreciated. We hope you have a great day.

Posted 3 years ago

“The service I received from Anth at SG Petch was great. He is very friendly and professional and made the process of buying a new car straight forward!”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Kate, Thank you for your review, it is great to know you were happy with Anth. We will pass on your comments and we hope to see you again in the future.

Posted 3 years ago

“A great buying experience. Wpuld thoroughly recommend. Ryan was so helpful, an absolute star, and a credit to SG Petch.”

Helpful Report

(Darlington) - Posted 3 years ago

Hi Marie, Thank you for your review, it is most appreciated. We will pass you kind comments onto Ryan.

Posted 3 years ago

“The service was very good experienced staff very helpful in everything 5 stars no doubt will recommend to all my friends”

Helpful Report

(Durham) - Posted 3 years ago

Hi Avelino, Thank you for your 5 star rating, it is most appreciated. We hope to see you again in the future.

Posted 3 years ago

“My son bought his first car from SG Petch Richmond recently, timescales advised throughout the purchase were not met. We were told there would be a 4 day turn around but it was 7, I mentioned mould on the sun visor and asked if the car would be valeted before handover, advised yes, yet the mould was still there upon handover. Collected the car on Friday and promised a call on Monday about gap insurance, this took approx a week before call was received, during the call he advised the woman that his locking wheel nut was missing, she was looking into it, yet he heard nothing back and has had to call again today, now he has to wait until Monday. Timescales should not be advised if they will not be met and after sales is clearly very poor which is a shame.”

Helpful Report

Posted 3 years ago

Sorry to hear you weren't happy with your buying experience and the timescales you were given weren't meet. We have passed your comments to the branch. If you would like to discuss your experience further please contact us at https://www.sgpetch.co.uk/contact-us.

Posted 3 years ago

“We have had a number of cars over the years and always had a fantastic service”

Helpful Report

(Durham) - Posted 3 years ago

Thanks for your review Faye and your continued custom over the years, it is most appreciated. We hope to see you again soon!

Posted 3 years ago

“I was delighted with my new car, however I was advised that I would receive a small sum of money which I have not received and after numerous calls and promised call backs as yet I have still not received an answer to my query”

Helpful Report

(Middlesbrough) - Posted 3 years ago

Hi Kathleen, Thanks for your review. We have sent a message to the branch to get in touch. If you have any further issues please contact us at https://www.sgpetch.co.uk/contact-us

Posted 3 years ago

SG Petch is rated 4.8 based on 5,373 reviews