SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was arranged promptly and professionally. Thinks could not have been any more straightforward and the staff I dealt with responded very quickly to all enquiries”

Helpful Report

(Durham) - Posted 1 year ago

Dear Ian, Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your feedback and are thrilled to hear that everything was arranged promptly and professionally. We genuinely value your business and look forward to serving you again in the future.

Posted 1 year ago

“Was not in the market for a new car as I was happy with the car I had. Was persuaded that a new model was a good deal and I would not be paying any higher price than I was at present”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Ian, Thank you for taking the time to rate SG Petch with 4 stars! We truly appreciate it. We're glad to hear that you were satisfied with your overall experience. Should you have any further questions or need assistance in the future, please do not hesitate to reach out.

Posted 1 year ago

“Shannon who looked after me was the perfect salesman from start to finish She made the whole process extremely easy.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much, Luke, for giving SG Petch a 5-star rating! We truly appreciate your kind words and are thrilled to hear that Shannon provided you with exceptional service. We value your feedback and look forward to serving you again in the future.

Posted 1 year ago

“I dealt with Ciaran at SG Petch Darlington on a business lease for my new 3008. Ciaran was so helpful and took the time to explain and go through everything with me. I placed my order in February and my car didn't come till late July (through no fault of Ciaran) but he kept me up to date at all times and kept in touch throughout. I'll definitely use Ciaran again and would have no hesitation recommending him to family and friends.”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Claire, Thank you so much for your amazing 5-star rating for SG Petch! We truly appreciate your feedback and are so glad to hear that you had a positive experience with us. We are sorry to hear that there was a delay in receiving your car, but we are happy to hear that Ciaran continued to provide you with excellent customer service and kept in touch with you during this time. If there is anything else we can do for you, please do not hesitate to reach out. We look forward to serving you again soon!

Posted 1 year ago

“Friendly whilst remaining professional staff. There was a delay in getting my car but we kept informed as to why. I am a mobility customer and my needs were taken into account. Especially the size of the boot as it is needed to get my wheelchair into. The handover by Nick was very efficient. He explained the dashboard and also connected my phone so it can be hands free. This is the second car I've have had from this garage. It was the service I was given then that made me return.”

Helpful Report

(Sunderland) - Posted 1 year ago

Dear Edna,Thank you so much for your amazing 5-star rating of SG Petch! We truly appreciate your support and loyalty as our valued customer. We are thrilled to hear that our friendly and professional staff made your experience with us memorable. We are also delighted to know that our team member, Nick, provided you with an efficient handover, explaining the dashboard and helping you connect your phone hands-free. We look forward to serving you in the future.

Posted 1 year ago

“I have had a massive drama over taking delivery of my new Peugeot 3008 which Peugeot UK (Stellantis) and SG Petch are well aware of and to be fair to SG Petch, as a Dealership your staff did go the extra mile for me BUT fell down on the PDI check prior to my car being handed to me. I was told the Ad Blue tank was full, it wasn't and required 6 litres of Ad Blue when I got the car home. My car has needed a "computer update" since I received it but the work won't be able to be carried out at the Dealership until the 19th of August 2024? So much for Motability Customers getting a priority Service. So yes, I'm a little disappointed & fed up with Peugeot right now having waited for a car that was ordered on 1st February 2024 and the Dealership knowing the hassle that I've endured since ordering the original car.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you for sharing your experience and for acknowledging the efforts of our staff. We're sorry to hear about the issues you've faced with the Ad Blue and the delay for the computer update. This isn't the experience we aim to provide, especially for our Motability customers. We appreciate your patience and will do our best to address these concerns with Peugeot to improve the service moving forward.

Posted 1 year ago

“I have been a customer of SG Petch (Richmond) for over ten years, I have had six Sportage's and my family and friends have also had KIA's from the Richmond showroom. Without exception, every member of the sales, service and valet team have given 100% customer service, I wouldn't go to any other garage, even though there is a KIA dealer about five miles from where I live. Thank you to each and every one of them at Rich, Mond.”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your loyalty and kind words! We're thrilled to hear that you've consistently had a great experience with our team over the years. It means a lot that you continue to choose us, even with other options nearby. We'll be sure to pass on your thanks to the whole team at Richmond!

Posted 1 year ago

“Cards on the table, I have bought a few new cars from SG Petch Skippers Lane, I have always had great service from them be it Sales or Service and a good deal and treated very well. They are a great team to deal with.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Dear Neil, Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your support and your loyalty as a customer. We are thrilled to know that you have consistently received great service, secured good deals, and felt exceptionally well-treated. Thank you and warm regards,

Posted 1 year ago

“Excellent experience from start to finish. Nicky was brilliant with us helping us to pick the correct car to meet our needs.”

Helpful Report

(Sunderland) - Posted 1 year ago

Thank you so much for your glowing 5-star rating of SG Petch, June! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience from start to finish. We can't wait to serve you again in the future!

Posted 1 year ago

“Very pleased with the way that I was dealt with, very open and honest.”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Brian, Thank you so much for giving SG Petch a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. We're delighted that you were pleased with the way we dealt with you and found our approach to be open and honest. We look forward to serving you again in the future and providing you with the same level of exceptional service.

Posted 1 year ago

“I was really happy with the service 🙂 I was informed vastly about the car and the services they provide.”

Helpful Report

(Durham) - Posted 1 year ago

Dear Peter, Thank you so much for your fantastic 5-star rating of SG Petch! We are thrilled to hear that you had such a positive experience with us. We greatly appreciate your feedback. We are delighted to know that you were really happy with our service. We look forward to serving you again!

Posted 1 year ago

“Second review Efficient, friendly, reliable”

Helpful Report

(Durham) - Posted 1 year ago

Dear Helen,Thank you so much for giving SG Petch a fabulous 5-star rating! We truly appreciate your kind words and your continued loyalty as our customer. We are thrilled to know that our services have been efficient, friendly, and reliable for you.

Posted 1 year ago

“Excellent service throughout the transaction of buying a new car I have been a customer of SG Petch for many years and, whilst the service cannot be bettered they continue to improve their facilities and the overall experience I would highly recommend them”

Helpful Report

(York) - Posted 1 year ago

Dear Peter, Thank you so much for your 5-star rating for SG Petch! We are absolutely thrilled to hear about your excellent service experience throughout the transaction of buying a new car. Should you ever need anything in the future, please do not hesitate to reach out to us. We look forward to serving you again!

Posted 1 year ago

“Im so pleased with how i was delt with at durham branch. Had my new car in 2 weeks as stated transfer was brillent. Will defo deal with SG Petch agian .”

Helpful Report

(Durham) - Posted 1 year ago

Dear Joanne, Thank you so much for taking the time to give SG Petch a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience at our Durham branch. Thank you for choosing SG Petch!

Posted 1 year ago

“Would be nice if you spelt my name correctly”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Dear Howard,Thank you for taking the time to rate SG Petch with 4 stars. We appreciate your feedback, we apologise for misspelling your name. We strive to pay attention to every detail, and we understand how important it is to get names right. Please accept our sincerest apologies for any inconvenience caused.

Posted 1 year ago

“Tony our Salesperson was impeccable, courteous, no pressure was what we liked and sorted the car we wanted in a friendly manner. That made a very happy experience.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Dear Vivien, Thank you so much for your outstanding 5-star rating of SG Petch. We are thrilled to hear that you had such a positive experience with us. We greatly appreciate your kind words about Tony, our salesperson.

Posted 1 year ago

“Good in all respects of car service”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a great experience with SG Petch. We look forward to serving you again in the future!

Posted 1 year ago

“We would highly recommend SG Petch at Darlington for customer service and care. They go above and beyond in a professional manner to ensure we receive the correct information. Daniel Court was amazing throughout our recent purchase offering great customer service and advise. Nothing was too much trouble. Ryan Scotchford was fabulous with his wide range of knowledge and reassured us with our choice of car (electric). Fabulous care throughout our last 3 car purchases and will definitely go back in a few years time. Thank You”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Laura, Thank you so much for your exceptional 5-star rating of SG Petch. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted that you have chosen SG Petch for your last three car purchases, and we truly appreciate your loyalty. We look forward to serving you again in the future and providing you with the same level of fabulous care. Thank you once again for your kind words, and for recommending SG Petch to others.

Posted 1 year ago

“As previously, Daniel was a great help in assisting us to downsize to a slightly smaller car but an upgrade on my previous purchase. He looked after us very well and we got the usual high standard of service we expect from SG Petch.”

SG Petch 5 star review on 12th August 2024

Helpful Report

(South Bank) - Posted 1 year ago

Dear Derek, Thank you so much for giving SG Petch a fantastic 5-star rating! We truly appreciate your kind words and are thrilled to hear that your experience with us was nothing short of exceptional.

Posted 1 year ago

“Excellent service. Very friendly. Tea and coffee making facilities and crayons and paper for the kids to draw.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Aimee, thank you so much for your 5-star rating of our dealership. Thank you for choosing SG Petch and for your wonderful review. We look forward to seeing you and your family again in the future.

Posted 1 year ago

SG Petch is rated 4.8 based on 5,365 reviews