SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service.”

Helpful Report

(York) - Posted 1 year ago

Thank you so much for taking the time to leave a 5-star rating for SG Petch! We truly appreciate your support and feedback. We look forward to serving you again in the future.

Posted 1 year ago

“Very helpful staff in Mazda sales department with special thanks to Peter McConnell and Charlie Tufton for their help and advice.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, Gordon, for the fantastic 5-star rating of SG Petch! We are thrilled to hear that you had such a positive experience with us. We appreciate your kind words, and we hope to have the opportunity to serve you again in the future. Thank you for choosing SG Petch!

Posted 1 year ago

“Would highly recommend SG Petch, great customer service from start to finish.”

Helpful Report

(Durham) - Posted 1 year ago

Dear Aaron,Thank you so much for giving SG Petch a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us. Thank you once again for your fantastic rating and for being a valued customer.

Posted 1 year ago

“Great service from Liam Clark brand manager and follow up to make sure everything was ok”

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(South Bank) - Posted 1 year ago

Thank you so much for giving SG Petch a 5-star rating! We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!

Posted 1 year ago

“Very good.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you, James, for taking the time to rate SG Petch with 4 stars. We really appreciate your positive feedback.

Posted 1 year ago

“Very friendly, helpful and professional service provided by Alan.”

Helpful Report

(Durham) - Posted 1 year ago

Dear Lauren,Thank you so much for your fantastic 5-star rating of SG Petch! We greatly appreciate your feedback and are thrilled to hear that you had such a positive experience with us. We value your business and look forward to serving you again in the future.

Posted 1 year ago

“Nice service from Petch,Richmond,nth Yorks.Lovely new car”

Helpful Report

(Richmond) - Posted 1 year ago

Dear Diana, Thank you so much for awarding SG Petch with a fantastic 5-star rating! We truly appreciate your feedback and are delighted to hear that you had a nice experience with our dealership in Richmond, North Yorkshire. Your kind words about our service and your lovely new car have made our day! Thanks again for choosing SG Petch!

Posted 1 year ago

“Recently purchased a new Hyundai i10 from Petch, my fifth car since 2011, all purchased from you. Your salesman, Anthony Nelson, was really excellent, never patronising (which often happens when you are a woman and elderly!) He was patient and explained everything I needed to know. We share a birthday although many years apart, so we got on just fine.”

Helpful Report

(Darlington) - Posted 1 year ago

Dear Joyce, Thank you so much for your fantastic 5-star rating of SG Petch! We genuinely appreciate your kind words and your continued loyalty as a customer. It makes us incredibly proud to know that you have chosen us for your fifth car purchase since 2011. We're thrilled to hear that Anthony Nelson, our salesman, provided you with excellent service. Should you have any further questions or require assistance, please don't hesitate to reach out.

Posted 1 year ago

“Customer service was brilliant polite and on time”

Helpful Report

(Durham) - Posted 1 year ago

Dear George,Thank you so much for taking the time to give us a 5-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with SG Petch. Should you need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

Posted 1 year ago

“Was really happy with the service I received from the Durham branch . Everything was explained to me when I picked up my new car and the salesman made sure I knew everything before I left the garage Thankyou”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your amazing 5-star rating! We really appreciate your kind words and are thrilled to hear that you were really happy with the service you received from our Durham branch. It's great to know that everything was explained to you and our salesman made sure you knew everything before you left the garage. We value your feedback and look forward to serving you again in the future. Thank you!

Posted 1 year ago

“I have used SG Petch for a number of years and would not go anywhere else for a new car. Special thanks to Abby for arranging everything for me. Superb service.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thank you so much, Danielle, for your fantastic 5-star rating of SG Petch! We truly appreciate your loyalty and trust in our services. It means a lot to us that you have chosen us as your go-to dealership for all your new car needs over the years.We are thrilled to hear about your positive experiences with our team, especially Abby. We look forward to serving you for many more years to come!

Posted 1 year ago

“Great service. Little disappointed at their insistence in taking out loan with Mazda. No fees etc. but there are if you repay/settle early. 56 days interest charge.”

Helpful Report

(South Bank) - Posted 1 year ago

Dear Rebeca,Thank you so much for taking the time to leave a 4-star rating for SG Petch. We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service. Regarding your comment about our insistence on taking out a loan with Mazda, we apologise if this was not communicated clearly. We will make sure to review our processes and find ways to improve our communication about these terms. Once again, we appreciate your feedback and for choosing SG Petch. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out to us.

Posted 1 year ago

“Knowledgeable salesman. Great service. Very happy customer. Thank you S G Petch”

Helpful Report

(Darlington) - Posted 1 year ago

“The same review I posted on another platform recently. It all still applies. The process of ordering/obtaining a Mobility car from this Hyundai dealership was a breeze. The process was made easy by staff who are second to none. Friendly, patient, informative and attentive (free coffee). I had initially simply called into the dealership on spec to enquire as to the availability of a Tucson Ultimate Hybrid and was so taken aback by the service I received, which included an immediate test drive, that I ordered a car there and then. A couple of weeks later the handover of the car was just as friendly and professional. After completing the paperwork we were given a detailed introduction to the interior controls/features etc and this finished up with an introductory drive. The service couldn't have been better. After having the car for a few weeks, I had a minor issue (quite normal with a new car) which is when I discovered that the after sales service of this dealership is equally as professional and friendly as the pre sales. From the Motability specialist to the Service Reception to the garage staff themselves, they all went above and beyond to make sure my issue was sorted. This was so refreshing (and a relief) after having a shocking and unpleasant after sales experience with a Nissan dealership a couple of years ago. As it happens, my Tucson was collected and returned today and the issue is sorted. Brilliant. I'll finally use this opportunity to thank the people who went above and beyond from day one until now. Connor and Rob (Motability process, test drives), Emma (Service Reception) and Michael (Technician). Thank you from Dennis (Dixon).”

Helpful Report

(Durham) - Posted 1 year ago

Hi Dennis,Thank you so much for your fantastic 5-star rating of SG Petch! We truly appreciate your kind words and are thrilled to hear about your exceptional experience with our dealership. We're delighted that our staff made the process of ordering and obtaining your Mobility car a breeze for you. It's great to know that our team was friendly, patient, informative, and attentive throughout, and we're glad you enjoyed the complimentary coffee too! We'll make sure to pass on your gratitude to Connor, Rob, Emma, and Michael for going above and beyond to exceed your expectations. They will be thrilled to know that their efforts made a positive impact on your experience with us. Thank you once again for choosing SG Petch, and please don't hesitate to reach out if there's anything else we can assist you with. We appreciate your continued support.

Posted 1 year ago

“Excellent service on my purchase of the Mazda CX30 .”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi George, Thank you for your review, we really appreciate your feedback. We hope you have a great day.

Posted 1 year ago

“Not sure what this is for I have bought a new Picanto plus a Dashcam What am I reviewing ???”

Helpful Report

(Sunderland) - Posted 1 year ago

“Very happy with the service from Tony Hill. Always helpful and knowledgeable.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Dear Patricia,Thank you so much for giving SG Petch a 5-star rating! We truly appreciate your kind words and support. We look forward to serving you again in the future!

Posted 1 year ago

“Bought brand new Sportage on 13/8/24. On handover all warning lights showing on dashboard. Now 2/9/24 and vehicle still in workshop with fault undiagnosed.”

Helpful Report

(Richmond) - Posted 1 year ago

Dear Brian,Thank you so much for taking the time to share your feedback about your recent experience with SG Petch. We would like to sincerely apologise for your inconvenience you have faced. We will be in touch asap to discuss.

Posted 1 year ago

“Cant Express enough how friendly and Professional the staff were towards my choice on my first Mazda.”

Helpful Report

(Durham) - Posted 1 year ago

Thank you so much for your outstanding 5-star rating of SG Petch! We truly appreciate your positive feedback and are thrilled to hear about your experience with our friendly and professional staff. We look forward to serving you again!

Posted 1 year ago

“Couldn't be happier 👍”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for taking the time to rate SG Petch with five stars! We truly appreciate your support and feedback. We're thrilled to hear that you couldn't be happier with our services. Thanks again for choosing SG Petch!

Posted 1 year ago

SG Petch is rated 4.8 based on 5,373 reviews