SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service. Very pleased with my new Sportage. Ricky was very knowledgeable and polite with no pushy sales tactics. Such a great experience! Thank you”

Helpful Report

(York) - Posted 4 years ago

Thanks for leaving us a review :)

Posted 4 years ago

“Amazing service from the all the staff here, very friendly and proactive in helping me find the right car at the right price. Would recommend to friends and family”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Hi Elizabeth, Thanks for your kind words and taking the time to leave us a review.

Posted 4 years ago

“Excellent experience of buying a new car in these COVID-19 times! Dealt with quickly and easily by Craig”

Helpful Report

(South Bank) - Posted 4 years ago

Hi Daniel, Thank you for leaving us a review.

Posted 4 years ago

“I’ve been a client of SG Petch for over ten years and keep visiting them when I decide to renew my car! That should say all to the readers of this review, if you want a first class service SG Petch is your only port of call!”

Helpful Report

(Middlesbrough) - Posted 4 years ago

Thats great to hear Frances, Thanks for leaving us a review and your continued custom :)

Posted 4 years ago

“No pre sale contact at all i know we are in strange times but the sale was completed with video etc. Since the sale there has been no courtesy call or pre sale check on satisfaction . Very disappointing and not what i expected.”

Helpful Report

(Audi) - Posted 4 years ago

Sorry to hear you were disappointed with the service you recieved. Your comments have been passed to the manager if you would like to discuss the matter further please contact us at https://www.sgpetch.co.uk/contact-us and we will come back to you.

Posted 4 years ago

“I’ve recently purchased a motability car from SG Petch, it was all sorted hassle free and extremely quickly. Ryan offered great advice on which models would be suitable for my daughters medical needs, and was very helpful and approachable.”

Helpful Report

(Darlington) - Posted 4 years ago

Hi Sofia, Thank you for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Absolutely brilliant customer service. Bought our 4th car from you a couple of weeks ago. The whole process was stress free and Ryan Robertson was absolutely brilliant throughout - he is a credit to your company and I can’t praise him enough!”

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(Darlington) - Posted 4 years ago

Thats great to hear! Thanks for leaving a review Elma, and your continued custom.

Posted 4 years ago

“Paid over £200 for basically an oil and filter change, paid £120 for the same service for the last two years and was told the difference this time was a pollen filter and the additional labour to change it 😡”

Helpful Report

Posted 4 years ago

“I bought my car entirely on line. No issues, great communication and support from the Sales guy (Chris Boyce) and really great support on collection. All Covid friendly.... Needed support a few days after and Chris again was a great help and the issues resolved quickly. Would highly recommend”

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(York) - Posted 4 years ago

Thats great to here Nick, Thanks for leaving us a review.

Posted 4 years ago

“The service we recieved was excelent and of a high standard from entering the showroom to driving out with our new vehicle was a pleasure. This was due to the profesional and friendley service we recieved from charlotte from entering the showroom to driving away in our new car.”

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(South Bank) - Posted 4 years ago

Hi Elicia, Thanks for leaving us a review and we hope you enjoy your new car.

Posted 4 years ago

“Very efficient and professional”

Helpful Report

(Durham) - Posted 4 years ago

Thanks for a leaving us a review Mike.

Posted 4 years ago

“The sale was completed completely online. I paid for delivery of the vehicle due to distance and corona virus restrictions. The car arrived too dirty to inspect. I did find a deep chip on the car which was reported by email. I received absolute follow up after the delivery of the vehicle. Really poor after sales. Not even a call to check everything was OK with the vehicle. Falls short of my previous Kia dealership experience.”

Helpful Report

(York) - Posted 4 years ago

“Excellent service and very friendly and polite would definitely use them again”

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(Darlington) - Posted 4 years ago

Thats great to hear Susan, Thanks for leaving us a review.

Posted 4 years ago

“Traveled 70 to get my car well worth the journey. Due to COVID rules I expected it to be complicated I was surprised the garage did everything perfectly. Would be my first choice dealership when we buy another.”

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(Darlington) - Posted 4 years ago

Thanks for leaving us a review Jane and we hope you enjoy your new car.

Posted 4 years ago

“Bought a Kia Sorento yesterday from SG Petch. Service was fantastic. Chris Boyce was excellent he kept in touch with me throughout the whole process. Sent me a video of the car. Excellent service throughout. Thanks Chris keep up the amazing work. Highly recommend contacting Chris.”

SG Petch 5 star review on 16th March 2021

Helpful Report

Posted 4 years ago

Thats great to hear Christopher, Thanks for leaving us a review and we hope you enjoy your fantastic new car.

Posted 4 years ago

“Booked in for a repair. They ordered parts (for the 3rd time) and still not completed! Returned car 3 times and still not fixed!”

Helpful Report

Posted 4 years ago

We are sorry to hear that your not happy with the service you have recieved. If you require any further assistance we would need your details. Please contact us at https://www.sgpetch.co.uk/contact-us and we would be happy to help.

Posted 4 years ago

“needed a part for my great wall 4x4 and these guys got the part tome in 48 hours - life savers”

SG Petch 5 star review on 9th March 2021

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Posted 4 years ago

Glad to be of service Andrew, thanks for leaving us a review.

Posted 4 years ago

“Very good service and after service, especially from Daniel who sold me my car. Would recommend to everybody.”

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(South Bank) - Posted 4 years ago

Hi Gillian, Thanks for leaving us a review :)

Posted 4 years ago

“Excellent service despite the current events. Very happy with my purchase and I will go there again in future.”

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(Darlington) - Posted 4 years ago

Hi Philip, Thanks for taking the time to leave us a review. We hope you enjoy your new car.

Posted 4 years ago

“I have used SG Petch Darlington for my last 3 cars and I can’t find fault with them nothing is any trouble. Ryan on the Mazda sales team really goes out his way to make sure its a good experience from start to finish can’t thank him anoth for his help.”

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(Darlington) - Posted 4 years ago

Thanks for your review Adam and your contined custom.

Posted 4 years ago

SG Petch is rated 4.8 based on 5,365 reviews