SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and deal couldn't be beaten.”

Helpful Report

(Durham) - Posted 9 years ago

“Jess was absolutely brilliant. She looked after us from start to finish. Safety and care for our family at the heart of everything she did. She worked through things with us, sorted a courtesy car so we weren't grounded. The customer service was amazing. My car is gorgeous it's nippy economical and I love it. Perfect for a Mam's car. Definitely recommend a visit they were top class BIG THANKYOU”

Helpful Report

(Darlington) - Posted 9 years ago

“Customer service was excellent can not praise them enough made the whole process of buying a new car very painless. Sorry for the delay in answering but have been away on holiday.Many thanks to Alex and Alan.”

Helpful Report

(Durham) - Posted 9 years ago

“Good relaxed atmosphere no hard sell but knowledge of product very good used same dealership now for past three cars and no doubt will be back for a fourth time Appreciated follow up calls by sales”

Helpful Report

(York) - Posted 9 years ago

“Friendly and informative sales personnel who conducted the sale in a relaxed atmosphere.”

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(Middlesbrough) - Posted 9 years ago

“First time dealing with s g patch but my experience was fine. The only let down for me was the body and paintwork valet the engine bay was done separate on another visit and was brilliant. But overall a good experience”

Helpful Report

(Durham) - Posted 9 years ago

“Smooth transaction and easy to deal with”

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(Middlesbrough) - Posted 9 years ago

“Your salesman Gary was very friendly but not pushy. He allowed us to take our time and to make our own minds up. He was very interested in us but not overpowering. The best garage that we visited and we went to quite a few. Well done.”

Helpful Report

(Middlesbrough) - Posted 9 years ago

“We got a reasonable offer for our old car given its cosmetic condition. The replacement car is what we want at an acceptable price. The help from sales staff was first class. After sales service to date has been very good. The one cloud on the horizon is the suggestion that there is a paintwork problem attributable to a manufacturing fault.”

Helpful Report

(Durham) - Posted 9 years ago

“Brilliant friendly service. Helpful and not pushy.”

Helpful Report

(Darlington) - Posted 9 years ago

“Car arrived earlier than we expected so that was good. My new car is great lots of gadgets will take a while getting used to them. My old car was a three year old Qashqai in immaculate condition but in saying that the build quality on my new Qashqai seems to be even better so hope I will have as much fun as I did with the old one. The service we received was good I think the only minus was that because we delt with more than one person things got a little mixed up. Chelsey did her job well but I think she could have spent more time telling us about certain aspects of the car but in saying that thanks Chelsey. Again Stephen came good and gave us that extra help so thanks. Stephen. Over all happy.”

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(Durham) - Posted 9 years ago

“Fantastic, speedy, informative & friendly service. Couldn't ask for more!”

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(Middlesbrough) - Posted 9 years ago

“Extremely helpful staff at the Richmond branch. Service from Les and Byron was exceptional in terms of understanding my needs and delivering on everything agreed. Very pleased with my super new Kia. Thank you all.”

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(Richmond) - Posted 9 years ago

“Visited the Durham branch and was able to see almost the exactl Model and spec car I wanted which was fantastic. Sarah was great at talking through the options and vehicle.”

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(Durham) - Posted 9 years ago

“Excellent service with pleasant knowledgeable people . Would recommend to everyone”

Helpful Report

(Durham) - Posted 9 years ago

“the young man Elijah Watson and other of his colleagues shouldn't have been more helpful..Many thanks for great service and all done with a smile and lots of positive and friendly treatment...”

Helpful Report

(Darlington) - Posted 9 years ago

“Purchase, preparation and collection of vehicle were all fine, well organised,friendly and helpful.Then things began to fall apart - we tried to arrange the transfer of an existing service contract.Having been promised a contact call to make the change we heard absolutely nothing despite making numerous calls and being told we would receive a call back.Still waiting for some (any) contact if only as a matter of politeness !”

Helpful Report

(Durham) - Posted 9 years ago

“Very friendly dealership, we were made to feel very welcome immediately. Our sales representative Gary (Maughan) was so patient with our daughter and made it a lovely experience for her buying her first car.”

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(Middlesbrough) - Posted 9 years ago

“Very good staff helpful in every way this is my third new car from sg petch Durham if u go knowing what u want and keep what price u want to spend in mind they will do there best to find u the right deal all ways haggle they chuck bits in with the deal I.E servicing mats etc”

Helpful Report

(Durham) - Posted 9 years ago

“As always fantastic service and as always Martin was brilliant, even offered to take me out in my new car to get me used to manual ( driven automatic for years) !!!! Would definitely recommend. Thanks Nicola chambers”

Helpful Report

(York) - Posted 9 years ago

SG Petch is rated 4.8 based on 5,373 reviews