SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,373 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

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Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a problem understanding a sign on the dashboard was phoned back the same day to let me know what the problem was and didn't make me feel silly for asking”

Helpful Report

(Durham) - Posted 7 years ago

“Hi Danny, Hope you are well and do not mind me contacting you. I requested your details from a member of staff at your Durham branch. I am emailing in regards to your member of staff Lewis Baird, who I have had the absolutely pleasure of dealing with over the last couple of weeks during the process of buying a used car. A couple of weeks ago, I ventured out with the plan of initially looking at used car options ranging from Fiat500s, Skodas, Fords and Hyundai’s. To begin, I had my heart set on a Fiat 500 and from this, visited 3 places to discuss my options. From this, I experienced a range of salesmen which went from completely uninterested and useless, and to the extreme of huge pressure and belittlement when choosing not to purchase there and then. The following day after some research, I arranged to meet Lewis to test drive some cars and look at my options. My initial visit lasted a total of 2 hours where I felt completely relaxed from beginning to end. Lewis answered literally every question I asked, gave me extremely useful information to consider and kept in contact with me following my first visit without any pressure. I feel it is important to highlight the following.... in order to purchase the car, I have had to borrow money from one of my parents and I have also purchased my house this year, meaning budget was a massive factor in decided on what car to get. Although an amount of money which would seem very little to most... to me, it was a big stretch considering my circumstances. I was introduced to options well under my budget, around budget as well as slightly over. As a direct result from Lewis, I have not only purchased a vehicle from SG PETCH today, but my original budget increased by over £1000 than planned a few weeks ago. Lewis has done an absolutely phenomenal job in helping me during what I was finding to be a bloody awful experience to begin with. He has been extremely knowledgeable, hugely helpful and patient as well as getting me the best deal possible. I felt it was so important to send my feedback as I work in furniture sales and I am massively grateful for the service I have received from start to finish with SG PETCH and Lewis. If you would like to discuss any further, then do not hesitate to contact me. Kind regards Danielle Lee”

Helpful Report

Posted 7 years ago

“Fantastic service from start to finish. Very knowledgeable, patient and reassuring. Worked hard to ensure I got the best car for me and I am very pleased. Would recommend.”

Helpful Report

(Durham) - Posted 7 years ago

“the lads in the service department are allways courteous, helpful , and have been for the 7 yrs I have been using the garage,plus they make a cracking cup of tea.”

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Posted 7 years ago

“Very good garage helpful and easy to deal with”

Helpful Report

(York) - Posted 7 years ago

“Ordered a Hyundai Ioniq electric over the phone, I was very happy with the deal. I was sent a personalised video of the car allowing me to see both the car, and to put a face to the salesman I was dealing with, who I found very good. Myself and my wife travelled from Scotland to pick up the car we were picked up at the station taken to SG Petch, where we were welcomed and given coffee while we waited to pick up our new car. I was very impressed by SG Petch and would not hesitate to recommend them.”

Helpful Report

(Durham) - Posted 7 years ago

“I contacted Durham branch about a car I saw online. Lewis made me a video, sent it over to me and I arranged to test drive the car the next day with my daughter as the car was for her. There were a few niggles with the used car we looked at, but Lewis ensured everything was sorted to our satisfaction. There was no hard sell as with other dealerships, just good old fashioned customer service and good communication at all times. I would recommend S G Petch Durham and Lewis.”

Helpful Report

Posted 7 years ago

“The sales team were very helpful and it was this that convinced me to purchase the car. The after sale follow up was also very good.”

Helpful Report

(Darlington) - Posted 7 years ago

“Happy with service and vehicle. Good price and friendly service.”

Helpful Report

(York) - Posted 7 years ago

“Very good experience and a fast turn around. We were looked after by Les who was very helpful and informative. I would highly recommend this dealership”

Helpful Report

(Richmond) - Posted 7 years ago

“Excellent experience. First time I had bought a car on my own. Sales team were very helpful and took notice of my needs and situation. I travelled from Essex to Middlesbrough to change my car and have recommended to friends that they follow my example”

SG Petch 5 star review on 23rd August 2018

Helpful Report

(Middlesbrough) - Posted 7 years ago

“Quick and efficient work done to the car very happy”

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(Richmond) - Posted 7 years ago

“Thank you to Roger at S G Petch for helping the experience of buying a car to be a great one. There was no ‘sales pressure’ which is often the case in many garages. He was friendly, patient and professional and answered all of my questions and queries. Enjoying my new Mazda 3 very much.”

Helpful Report

(Durham) - Posted 7 years ago

“I was very happy with the relaxed way we did business.”

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(York) - Posted 7 years ago

“Very pleased with part exchange deal and purchase of new car. Approachable, friendly service.”

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(York) - Posted 7 years ago

“Good friendly service!”

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(Darlington) - Posted 7 years ago

“I can't praise the service we have had at SG Petch Darlington highly enough. Their sales staff, their service and their support have exceeded expectations and made the purchase of our vehicle a pleasure..”

Helpful Report

(Darlington) - Posted 7 years ago

“Just a brief note to let you know we were very satisfied with the prompt service we received from your company when purchasing our new vehicle two weeks ago. Must mention also the professional touch added when Roger Crozier sent us a personal video thanking us for our custom. Many thanks once again David and Rita Brandling”

Helpful Report

(Durham) - Posted 7 years ago

“Excellent customer service, very helpful”

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(Darlington) - Posted 7 years ago

“Service was excellent. Staff couldn’t have been more helpful. We’re also very friendly”

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(Middlesbrough) - Posted 7 years ago

SG Petch is rated 4.8 based on 5,373 reviews