SG Petch Reviews

Name: SG Petch
Address: McMullen Road, Darlington, County Durham
Rating: 4.75

4.8 Rating 5,365 Reviews

94 %

of reviewers recommend SG Petch

4.8

Based on 5,365 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01325 488886

Location:

McMullen Road,
Darlington
County Durham
DL1 1XZ

Write Your review

Tell us how SG Petch made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Natalie Ablewhite

Anthony Edward Mcclelland MBE

SG Petch 5 star review on 22nd April 2025

181

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and patient”

Helpful Report

(Durham) - Posted 1 year ago

Thanks for your review, we really appreciate the feedback. Have a great day.

Posted 1 year ago

“Liam was very helpful when I visited SG Petch and kept me up to date with any progress with the delivery of my car.”

Helpful Report

(South Bank) - Posted 1 year ago

Thanks for your review Sophie, we are pleased you were happy with the service you received from Liam. We look forward to seeing you again.

Posted 1 year ago

“Staff were all very friendly, helpful and knowledgeable. Explained process of ordering new car and wait time. Organised a test drive, Kept up to date when car arrived and when we could pick it up and all new car technology explained before we left.”

Helpful Report

(Sunderland) - Posted 1 year ago

“Friendly, efficient sales person Gareth sorted out our new car with fuss. Easy process with all items sorted easily”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Thanks for your feedback David. We are pleased you were happy with the service you received from Gareth. We hope to see you again in the future.

Posted 1 year ago

“2 weeks in got a puncture booked into quikfit nothing in the boot no wheel key jack brace etc all missing. Apparently Ricky ringing back”

Helpful Report

(York) - Posted 1 year ago

Thank you for your review. We apologise for the inconvenience with the missing items. Ricky will follow up with you soon to resolve this issue.

Posted 1 year ago

“Purchasing a second new car from SG Petch was a simple, uncomplicated process with excellent service as always. I have no hesitation in recommending to others.”

Helpful Report

(York) - Posted 1 year ago

“Very helpful and friendly service”

Helpful Report

(Darlington) - Posted 1 year ago

Thanks for your review Mark, we appreciate your feedback.

Posted 1 year ago

“Very customer oriented, friendly and helpful. Through this, I decided on which car to choose. I am delighted with my Hyundai Tucson Hybrid.”

Helpful Report

(Durham) - Posted 1 year ago

Dear Albert, Thank you so much for taking the time to leave us a fantastic 5-star rating for SG Petch! We are thrilled to hear that you found our team to be very customer-oriented, friendly, and helpful during your car buying experience. We greatly appreciate your support and we hope you enjoy your new car.

Posted 1 year ago

“My whole experience has been excellent. Imy has been helpful and professional from the moment I stepped into the SG Petch showroom, through getting a test drive and agreeing the purchase, to taking delivery and driving away my new hybrid Kia Sportage - and dealing with a couple of post-sale queries about the car! He kept me up to date throughout, and helped deal with the final Finance application when there were issues with the new online Identity system.”

Helpful Report

(York) - Posted 1 year ago

Dear John, Thank you so much for taking the time to leave us a 5-star rating. We truly appreciate your support and are delighted to hear that your whole experience with SG Petch has been excellent. Once again, thank you for your kind words and positive feedback.

Posted 1 year ago

“Really easy to deal with excellent service”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi David, Thank you for your feedback, we are pleased you were happy with the service you received.

Posted 1 year ago

“Service was excellent throughout from purchase to collection of car. The sales person, Connor was extremely helpful, pleasant and polite. At handover, He took time to talk us through the different functions of the car and showed us how to set up the Hyundai link to a mobile. He was able to answer questions and made us feel very valued as customers. It was a very positive experience thank you.”

Helpful Report

(Durham) - Posted 1 year ago

“Very happy with the professional service at S G Petch. Staff very helpful and friendly”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi Muriel,Thank you so much for taking the time to rate SG Petch with 5 stars! We truly appreciate your kind words and are delighted to hear that you had a positive experience.

Posted 1 year ago

“Staff really helpful and understanding”

Helpful Report

(South Bank) - Posted 1 year ago

Hi Claire, Thank you so much for your wonderful 5-star rating of SG Petch! We are delighted to hear that you had a fantastic experience with us. We really appreciate your support and look forward to seeing you again in the future.

Posted 1 year ago

“Roy cook was brilliant throughout communication was great and he kept me fully informed on the day of pickup he took me out in the car and went through everything Also rang to see how I was getting on with the car great experience and would definitely recommend”

Helpful Report

(Sunderland) - Posted 1 year ago

Hi Janice, Thank you so much for taking the time to leave us a 5-star rating! We truly appreciate your feedback and are delighted to hear about your great experience with us.

Posted 1 year ago

“I cannot recommend S G Petch highly enough. At a time when standards can be found lacking this dealership bucks that trend. I was made to feel very valued. I should like to mention Rosie specifically who was friendly yet remained professional throughout. She is a credit to the company and brand.”

Helpful Report

(Darlington) - Posted 1 year ago

Thank you so much for your kind words and for giving us a stellar 5-star rating! We're thrilled to hear that your experience at SG Petch was nothing short of excellent. We hope to see you again soon.

Posted 1 year ago

“I’ve just collected my new fiat 500 From Ryan Robertson. He was a definite superstar. No issues , very efficient, and had the car within 6 days! Thank you so much! ⭐️⭐️⭐️⭐️⭐️”

Helpful Report

Posted 1 year ago

Dear Amanda, Thank you so much for your glowing 5-star review. We truly appreciate your feedback and are thrilled to hear about your positive experience with us. We would also like to extend our gratitude for your kind words about Ryan Robertson. Thanks again for choosing SG Petch!

Posted 1 year ago

“staff always friendly and helpful, took us through the whole procedure of buying/exchanging cars, made it very easy to follow, new car arrived earlier than expected so extra bonus!”

Helpful Report

(Richmond) - Posted 1 year ago

Thank you so much for your wonderful 5-star rating us. We look forward to serving you in the future and ensuring your satisfaction.

Posted 1 year ago

“We were delighted to deal with Petch, pleasant staff who provide wonderful service..Many thanks.”

Helpful Report

(Middlesbrough) - Posted 1 year ago

Hi Elizabeth,Thank you so much for giving us a 5-star rating! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us

Posted 1 year ago

“We bought a Kia Stonic within 45 minutes of meeting Ricky the salesman. He was spot on. Knowledgeable, customer orientated and the professional face of SG Petch. We were kept informed of each step until the big unveiling of our car. Good follow up. If the service side is as good as the sales side, no wonder they have a good reputation.”

Helpful Report

(York) - Posted 1 year ago

“Perfect! Excellent service and so helpful.”

Helpful Report

(Richmond) - Posted 1 year ago

SG Petch is rated 4.8 based on 5,365 reviews