SheltaPod Reviews

Name: SheltaPod
Rating: 4.30

4.3 Rating 225 Reviews

79 %

of reviewers recommend SheltaPod

Company Reviews

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Metrics

4.3

Based on 225 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

07791 337 937

Email:

hannah@sheltapod.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Oh where to start.... Its such a shame... this product had all the potential to be exactly what I needed, something quick and simple to put up and drive away from if needed but I was so disappointed by not only the item quality but also the "Shelta Pod team". Firstly, if you dont want the full shelta pod tent (I.e not the inner piece) - I didnt because I wanted it as an awning not a sleeping area - then you have to buy ALL the components separately... down to the poles, the tent itself, a front door panel, poles for the canopy and guys and ropes. This is is extremely inconvenient and things you thought would logically be included were not which inevitably meant that some bits were missed on ordering. Charging £20.00 for shipping also felt very expensive but I decided to let that go. But when the tent arrived it arrived in what can only be described as "shoved" in a cardboard box, not even folded, no bag to contain the tent no instructions and NO poles or guy ropes to put the thing up!! On querying with the company they said they sent items separately which seems such a crazy way to work, why not combine the items to send together as I cannot use the tent without the poles and ropes! All in all I had three separate parcels come on different days by different couriers and when I finally received the items to construct the tent i saw that I had been sent a tent that looked to me as though it was not a new item (the invoice even stated PRE-LOVED). I raised all of these concerns to the team and whilst their initial response promised a "satisfactory outcome" they were not forthcoming with accepting any accountability. It felt very much like they didn't care. I ended up returning the whole thing only for them still to charge me for shipping. They sent me an invoice saying the tent cost £75 not the £200 that I was charged ( I suspect I was accidentally sent something with an internal cost price on) but I was fed some nonsense about this being the price for a replacement tent for existing customers - which in itself was a worry since why would they need to replace it if it was a quality product. - Which leads me to the next point, the material was paper thin, even saw some other reviews afterwards about poles slicing through the fabric with barely any force, poles snapping and tears/rips that you really do not expect from a product that costs more than a 6 man tent! In honestly I think the £75 was a more realistic price for the quality of material. Sadly there was complete disregard for the inconvenience they caused or any response to my suggestions to avoid the issues in the future and lack of accountability for providing incorrect information, delay and complete shambles of a delivery and sending me a used item trying to convince me it was new and these were all just errors in their system/warehouse labelling. I was approached by one of the 'team' to ask if they could come to my house to collect the items to take them away and then replace but I really felt uncomfortable with this suggestion! Not only that, I was away myself in the middle of half term with my kids... they then suggested I was being awkward by not being able to allow this. Overall a REALLY frustrating experience, this company and its team have a lot to work on here. If you are interested in this item please don't be swayed by the blurb on the website or company created You tube videos and read a few of the reviews here... ONE FINAL NOTE on their website they state no refunds or returns which by LAW they cannot do!! Distance Selling applies. I would say don't waste you money, time or sanity on this company. A real shame as their concept is great, they need to work on the issues raised.”

Helpful Report

Posted 10 months ago

“Faulty product. For one fault we were given a small discount and asked to arrange the fix ourselves. Poor customer service (no response) when contacting them about the second product fault.”

Helpful Report

Posted 2 years ago

“Hi, pitched two times, leaked two times and send back for refund. Rubbish!!”

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Posted 4 years ago

“Worst thing I've ever bought.. so flimsy and material is very thin...tried put it up and wouldn't go right no matter which way..followed all instructions but just a load of rubbish worst £300 ever spent.”

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Posted 4 years ago

Hi Keith Sorry to hear you've had problems with your SheltaPod set up. We are here to help so we'd be happy to arrange a call to assist you. Please get in touch at info@sheltapod.com.

Posted 4 years ago

“The first high wind we used it in snapped the poles and made it unusable.”

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Posted 4 years ago

Hi Diane We have tried contacting you directly. Can you please let us know how many poles have broken and we will replace them. Thanks SheltaPod team

Posted 4 years ago

“we found it impossible to put up”

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Posted 4 years ago

Hi there, we will contact you directly to help you get the SheltaPod up!

Posted 4 years ago

“Very complicated to put up plus looks nothing like photos in real life”

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Posted 4 years ago

SheltaPod is rated 4.3 based on 225 reviews